In-Demand Client services coordinator Jobs in Wollongong, Nsw

Business Development Manager
Oak & Aura Care Pty Ltd —Wollongong NSW
- $85,000 - $95,000 a year
- Full-time
- CRM software
- Customer service
- Business development
Quick Apply
13d
Workplace Services Coordinator - Administrator
Altius Group —Wollongong NSW
- Full-time
- Administrative experience
Quick Apply
Case Work Coordinator
MacKillop Family Services —Wollongong NSW
- $60.27 - $62.79 an hour
- Bachelor's degree
- No degree
- Social Work
Employment Consultant (IEA)
Flourish Australia —Wollongong NSW
- $88,000 - $94,700 a year
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
- Commuter assistance
- Parental leave
4d
Administration Support Officer
Ventia Pty Limited —Port Kembla NSW
- Full-time
- Maintenance
- Microsoft Office
- Communication skills
- Employee discount
3d
Home Care Support Worker | Aged Care | CAS OR PPT
Your Choice Home Care —Wollongong NSW
- $34.59 - $43.24 an hour
- Part-time
- First Aid Certification
- In-person
- Communication skills
- Travel reimbursement
- Professional development assistance
Quick Apply
Disability Support Worker
Southern Cross Community Healthcare —Flinders NSW
- 8 hour shift
- First Aid Certification
NSW House Manager - Wollongong
MacKillop Family Services —Wollongong NSW
- Full-time
- Bachelor's degree
- Social Work
- Employee assistance program
1d
Site Manager - Aged Care/Retirement
Cater Care Australia / Cater Care Services —Albion Park NSW
- Full-time
- Hospitality
- Management
- Customer service
- Employee assistance program
Quick Apply
11d
Refrigeration and Appliance Technician
Illawarra Catering Equipment —Wollongong NSW
- From $35 an hour
- Full-time
- In-person
Quick Apply
4d
Chef Manager - Aged Care/Retirement
Cater Care Australia / Cater Care Services —Albion Park NSW
- $85,000 a year
- Full-time
- Management
- Supervising experience
- Communication skills
Quick Apply
Relief Chef Manager
Cater Care Australia / Cater Care Services —Albion Park NSW
- Weekend availability
Quick Apply
Speech Pathologist - Wollongong
Plena Healthcare —Wollongong NSW
- Choose your own hours
6d

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Business Development Manager

Oak & Aura Care Pty Ltd
Wollongong NSW

Quick Apply

Job Details

Full-time
$85,000 - $95,000 a year
13 days ago

Qualifications

CRM software
Customer service
Intake
Business development
Driver Licence
Working with Children Check
Communication skills
Negotiation

Full Job Description

At Oak & Aura Care, we believe every person deserves the opportunity to live with dignity, choice, independence and the right supports around them.

As we continue to grow our services across the Wollongong region, we are seeking an experienced and passionate Business Development & Customer Care Manager to support organisational growth, strengthen referral relationships, guide participant onboarding, and identify new opportunities across Disability Support, Supported Independent Living (SIL), Community Access, Aged Care, and emerging service areas.

This is an exciting opportunity to build meaningful partnerships, create pathways for people to access high-quality supports, and help shape the future of care delivery across the Illawarra and surrounding communities.

About the Role:

The Business Development & Customer Care Manager will be responsible for managing the full client journey, from initial enquiry and referral through to successful onboarding and handover into service delivery.

You will actively engage with Support Coordinators, Plan Managers, hospitals, health professionals, government agencies, community organisations, families, and other key stakeholders to grow Oak & Aura Care’s presence and reputation throughout the Wollongong region.

You will also identify opportunities for service expansion, support SIL growth initiatives, develop referral pathways, and work closely with operational teams to ensure sustainable, person-centred and high-quality outcomes.

Key ResponsibilitiesGrowth & Business Development:

Build and maintain strong referral networks across Wollongong and surrounding areas.

Develop relationships with Support Coordinators, Plan Managers, Hospitals, Allied Health Providers, Community Organisations, Local Area Coordinators, Government agencies and other sector stakeholders.

Identify and secure new participant opportunities across NDIS, SIL, Aged Care, Community Access and related service streams.

Develop and support regional growth plans aligned with Oak & Aura Care’s organisational goals.

Attend networking events, expos, community forums and industry meetings.

Monitor market opportunities, local community needs and competitor activity.

Customer Care & Intake

Manage enquiries from referral through to service commencement.

Coordinate intake, assessments, service agreements and participant onboarding processes.

Ensure participants, families and representatives receive an exceptional customer experience throughout the intake journey.

Maintain accurate records within organisational systems.

Facilitate smooth handover to operational and service delivery teams.

SIL & Program Development

Support growth of Supported Independent Living opportunities across the Wollongong region.

Assist in identifying and developing innovative service offerings and support programs.

Work collaboratively with operational leaders to ensure participant needs can be safely and effectively supported.

Contribute to business cases, service expansion opportunities and local growth initiatives.

Stakeholder Engagement

Represent Oak & Aura Care professionally across the disability, health, aged care and community services sectors.

Build strategic partnerships that enhance participant outcomes and support sustainable organisational growth.

Promote Oak & Aura Care’s values, services and positive impact within the community.

About You

You are a confident relationship builder who understands that growth comes from trust, consistency, credibility and delivering on promises.

Experience within the NDIS, Disability, Community Services, Health or Aged Care sectors.

Strong business development and stakeholder engagement experience.

Demonstrated experience managing client intake and customer journeys.

Understanding of Supported Independent Living (SIL) and disability service delivery.

Excellent communication, negotiation and presentation skills.

Ability to work autonomously while collaborating effectively with operational teams.

Strong organisational, documentation and CRM/database management skills.

Current Driver’s Licence.

NDIS Worker Screening Check and Working with Children Check, or willingness to obtain.

What Success Looks Like

Growth in referrals and participant numbers across the Wollongong region.

Strong and trusted relationships with stakeholders, referrers and community partners.

Increased SIL occupancy and service utilisation.

Exceptional participant onboarding experiences.

Identification and implementation of new growth and service opportunities.

Positive contribution to Oak & Aura Care’s sustainability, reputation and community impact.

Why Join Oak & Aura Care?

At Oak & Aura Care, you will join a team that is committed to making a genuine difference in people’s lives.

We are committed to:

Putting people first.

Delivering safe, reliable and high-quality supports.

Creating opportunities through growth, collaboration and innovation.

Building inclusive communities where people can feel supported, respected and empowered.

If you are passionate about developing partnerships, creating opportunities, and helping people access life-changing supports, we would love to hear from you.

Apply now and help shape the future of support services across multiple regions with Oak & Aura Care.

Pay: $85,000.00 – $95,000.00 per year

Work Location: Remote

Quick Apply

Refine Your Search

client services coordinator jobs in wollongong, nsw

Business Development Manager

Workplace Services Coordinator - Administrator

Case Work Coordinator

Employment Consultant (IEA)

Administration Support Officer

Home Care Support Worker | Aged Care | CAS OR PPT

Disability Support Worker

NSW House Manager - Wollongong

Site Manager - Aged Care/Retirement

Refrigeration and Appliance Technician

Chef Manager - Aged Care/Retirement

Relief Chef Manager

Speech Pathologist - Wollongong

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