Make an impact at the University of Wollongong (UOW) - a purpose-driven institution ranked in the top 1% of universities globally.
About the Role
The Library Casual Staff and Operations Coordinator plays a key role in ensuring the effective delivery of Library Client Services across the University. Working closely with the Team Leader, Library Client Services, you will coordinate multi-channel service rosters, oversee the recruitment and management of casual library staff, and develop engaging training programs that support high-quality service delivery. This is an exciting opportunity to influence the student and client experience by enabling efficient, responsive and innovative library services.
Key responsibilities:
- Coordinate Library Client Services rosters and multi-channel service operations across service points.
- Lead the recruitment, onboarding, administration and ongoing coordination of casual library staff.
- Leverage your excellent interpersonal and communication skills to develop and maintain strong relationships with internal and external stakeholders.
- Design, develop and deliver engaging face-to-face and online training programs that build staff capability.
- Support data-informed decision making and day-to-day operational leadership within the Client Services team.
- Collaborate with stakeholders across the Library to enhance service delivery and contribute to strategic projects and initiatives.
About the Team
The position sits within the University Library and reports to the Team Leader, Library Client Services. The team is responsible for delivering high-impact services that support students, researchers and staff across multiple campuses and service channels. Working closely with Library staff and stakeholders, the team focuses on providing exceptional client experiences and ensuring library services remain responsive, innovative and accessible.
What You'll Bring
- Demonstrated experience leading and coordinating large or distributed service teams.
- Excellent interpersonal and communication skills with a proven ability to develop and maintain strong relationships with internal and external stakeholders.
- Experience managing service delivery in a multi-channel client service environment.
- Strong capability in developing, delivering and evaluating training programs.
- Experience using rostering, service management or library management systems.
- Associate Diploma in Library and Information Services, relevant tertiary qualifications, or equivalent experience in library services, adult education, training or related fields.
Why Join UOW
- Competitive salary package including 17% superannuation.
- 35-hour full-time work week supporting greater balance and flexibility.
- Flexible working arrangements and family-friendly policies.
- Generous leave entitlements including additional concession days over the Christmas-New Year period.
- Purchased leave options to provide greater flexibility throughout the year.
- Ongoing professional development and career progression opportunities.
Role Details
- Employment Type: Continuing, Full-Time
- Classification: Level 6/7 | $96,898 - $119,986 + 17% superannuation
- Location: Wollongong Campus
- Valid Australian work rights required. Visa sponsorship is not available.
How to Apply
Click on the ‘Apply Now’ button at the bottom of the advertisement. You’ll be prompted to respond to a selection criteria questionnaire as part of the application process. Please also attach your CV to your application.
For further information about this position, please contact Adrienne Corradini, Team Leader Library Client Services on (02) 4221 4384.
Closing Date: Sunday 6 September 2026, 11:55pm
Equity, Diversity & Inclusion
The University of Wollongong is committed to fostering an inclusive and equitable workplace where diversity is valued, respected and celebrated. We strive to create a workplace that reflects the communities we serve, removes barriers to participation, and provides equitable opportunities for staff to reach their full potential. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people of all gender identities and sexual orientations, people from culturally and linguistically diverse backgrounds, people with disability, and those with caring or family responsibilities.
As required by federal legislation, prospective employees are required to declare whether they have been investigated for an allegation of Gender-based Violence or determined to have engaged in conduct that constitutes Gender-based Violence during their previous employment, or otherwise in a legal process. Any such declaration will be included in the University's employment screening processes and will be treated with the strictest confidence and in compliance with all privacy legislation.
