In-Demand head of customer service Jobs in western australia

Head of Digital Experience
GESB —Perth WA
- $180,367 - $193,487 a year
- Full-time
- Remote
- CRM software
- Agile
- AI
- Parental leave
- Employee assistance program
Head of Operations
Altius Group —Subiaco WA
- Full-time
- Hybrid work
- Management
- Administrative experience
Quick Apply
8d
Head of Brand, Experience and Connection
GESB —Perth WA
- $180,367 - $193,487 a year
- Full-time
- Remote
- Marketing
- Marketing
- Analytics
- Parental leave
- Employee assistance program
Chief Officer
The CSL Group Inc —Karratha WA
- Full-time
7d
Customer Support Officer
APM Communities —Cannington WA
- Full-time
- Hospitality
- Customer service
- Parental leave
Quick Apply
Reservations Coordinator: Discovery Resorts - Triple J Tours
Discovery Resorts —Kununurra WA
- Sales
- Customer service
- Communication skills
- Employee assistance program
Quick Apply
2d
Retail Team Member - Rockingham
City Beach —Western Australia
- Customer service
- Research
- Employee assistance program
Head of Clinical Services
Altius Group —Subiaco WA
- Full-time
- Leadership
- Communication skills
- Employee assistance program
Quick Apply
8d
IS&T Operations Manager | Mon to Fri 38 hours | Balcatta Support Centre
Sodexo —Western Australia
- Full-time
- Azure
- Management
Quick Apply
Head of People Partnering & Employee Relations
Perth Airport —Perth Airport WA
- Full-time
- Leadership
- Free parking
1d
Service Desk Manager
First Focus —Perth WA
- $110,000 - $145,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Communication skills
- Paid training
Quick Apply
Territory Sales Manager - Mid-West
Automata —Mid West WA
- $140,000 - $150,000 a year
- CRM software
- Salesforce
- Engineering
- Health insurance
- Paid sick leave
8d
Retail Supervisor - Rockingham
City Beach —Western Australia
- Full-time
- Hospitality
- Customer service
- Research
- Health insurance
- Employee assistance program
Senior Manager Contracts
Lotterywest —Subiaco WA
- $139,860 - $149,485 a year
- Full-time
- Analysis skills
- Organisational skills
- Annual leave
22h
Flying Operations Manager - Australia
HNZ Global —Perth WA
- Full-time
- Management
- Leadership
- Communication skills
Quick Apply
Service Manager
Hutton & Northey Sales —Mukinbudin WA
- Full-time
- Management
- Computer skills
- Leadership
- On-the-job training
- Opportunities for advancement
Senior Contracts Administrator
Multiplex —Perth WA
- Full-time
- Recruiting
- Construction
- Parental leave
Support Worker/Carer
The CareSide —Wundowie WA
- $40.93 an hour
- Day shift
- CPR Certification
- Office
- First Aid Certification
- Travel reimbursement
- Professional development assistance
Quick Apply
9d
Field Representative
DuluxGroup —Mandurah WA
- Communication skills
- Time management
- Employee assistance program
Fleet - Fleet Training Officer
Capital Transport Group —Perth Airport WA
- Full-time
- Communication skills
Quick Apply

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Head of Digital Experience

GESB -
Perth WA

Apply Now

Job Details

Full-time
$180,367 - $193,487 a year

Benefits

Parental leave
Employee assistance program
Salary packaging

Qualifications

CRM software
Social media marketing
Content management systems
Test automation
SEO
Security
Software testing
Agile
AI

Full Job Description

GESB

Head of Digital Experience

L9 $180,367-$193,487

Position No:
7264

Work Type:
Fixed Term - Full Time

Location:
Perth

Closing Date:
2026-06-15 5:00 PM
(YYYY-MM-DD)

To request this document in an alternative format such as Braille, call us on 08 6551 7777 or email [email protected]

About us

This is an exciting time for GESB, and we are looking for the right people to help grow our team, contribute positively to our culture, and support our purpose of helping our members achieve a quality retirement.

GESB is a WA Government statutory authority and we’re proud to be the largest super fund based in Western Australia, with around 250,000 members and over $46 billion in funds under management (as of 1 January 2026). For over 85 years, we’ve been helping current and former WA public sector employees grow and manage their super.

The role

We are seeking an experienced Head of Digital Experience to join our Digital Experience team within the broader Member Experience business unit.

This critical role focuses on shaping and delivering exceptional digital experiences for members, employers, advisers and other stakeholders, aligning to GESB's strategic plan. The role leads the end-to-end digital strategy, roadmap, and delivery across GESB’s digital channels, including member secure online and applications, public website, and broader digital engagement.

This is a full-time position on a five-year fixed term contract.

Please refer to the attached position description for a detailed overview of responsibilities and work‑related requirements.

Key responsibilities:

Work closely with the Chief Member Experience Officer to set the vision and direction for how digital enhances every stage of the member journey
Lead the evolution of member-facing digital platforms, including secure portals, websites, and applications
Drive a more connected, personalised, and data-led approach to member engagement
Champion digital innovation, including exploration of emerging technologies such as AI
Embed modern, agile, and collaborative ways of working
Partner closely with technology, data, and business teams to align digital initiatives with broader organisational priorities

Skills & Experience:

Proven proficiency across digital tools and platforms, including content management systems, digital experience platforms, analytics tools, and CRM systems
Strong understanding of Search Engine Optimisation (SEO), social media marketing, and web design principles
Experience leveraging data and insights to inform decision-making and enhance customer experience
Solid understanding of end-to-end software testing processes, including experience with automated testing
Knowledge of digital security requirements and best practices for online products and services
10+ years of senior leadership experience across digital (mandatory) and technology roles
Demonstrated experience introducing and embedding agile ways of working
Tertiary qualification in Business, Commerce, Marketing, Information Technology, Computer Science, Engineering, Digital Strategy, Innovation, or a related discipline

Leadership is part of who we are

We believe that everyone is a leader, and the core leadership behaviours outlined in the Public Sector Commissions ‘Leadership Expectations’ apply to all roles.

To be successful in this application, you’ll need to demonstrate these leadership behaviours in the context of Multiple Area Leader. Leaders in this context provide direction across multiple business areas to ensure alignment with organisational strategy. They oversee the implementation of operational strategies and take a lead role in shaping the short- and medium-term direction of these areas, ensuring coordinated delivery of outcomes that support GESB’s strategic priorities.

Expected leadership behaviours are demonstrated through delivery of outcomes, quality of decision‑making, collaboration across business areas, development of leaders, and contribution to organisational culture.

Why join our team?

We genuinely value work/life balance, support professional development, and empower our employees to be their best.

Some of the benefits of working at GESB include:

Competitive remuneration: Award-based salary with annual increments and a 12% superannuation contribution, plus access to generous salary packaging arrangements.
Flexible working: Flexible hours, work-from-home options, and a variety of leave arrangements — including an extra 3 public service holidays and the ability to purchase additional leave.
Professional growth: Comprehensive learning and development opportunities, including study leave and financial assistance.
Health and wellbeing: A range of wellbeing initiatives and free, confidential access to our Employee Assistance Program for you and your immediate family.
Inclusive leave options: Cultural leave for Aboriginal and Torres Strait Islander staff, 18 weeks paid parental leave with flexible return-to-work options, and additional leave for disability, family and domestic violence, and reproductive health.
Great location and facilities: A CBD office close to Perth’s best coffee spots, with excellent public transport access, nearby parking, and end-of-trip facilities for active commuters.

How to apply

This vacancy will remain open as part of an extended recruitment process. Applications will be reviewed regularly, and candidates may be assessed as they apply, so we encourage you to submit your application as soon as possible.

To discuss the role further, please contact Carla Underwood from Sense Recruitment on 0413 813 540 or email: [email protected]

If this sounds like the right role for you, please submit your application online.

Want to know more?

At GESB we are committed to eliminating all forms of discrimination and fostering an inclusive, values-based workplace culture. We embrace diversity and encourage applications from people of all backgrounds, including those who are culturally and linguistically diverse, people with disability, LGBTIQ+ individuals, and Aboriginal and Torres Strait Islander peoples.

We are happy to make adjustments to support you during the application process, at interviews, or in the workplace. If you need assistance, please let us know.

Thank you for taking the time to consider joining the team at GESB.

Apply Now

Refine Your Search

head of customer service jobs in western australia

Head of Digital Experience

Head of Operations

Head of Brand, Experience and Connection

Chief Officer

Customer Support Officer

Reservations Coordinator: Discovery Resorts - Triple J Tours

Retail Team Member - Rockingham

Head of Clinical Services

IS&T Operations Manager | Mon to Fri 38 hours | Balcatta Support Centre

Head of People Partnering & Employee Relations

Service Desk Manager

Territory Sales Manager - Mid-West

Retail Supervisor - Rockingham

Senior Manager Contracts

Flying Operations Manager - Australia

Service Manager

Senior Contracts Administrator

Support Worker/Carer

Field Representative

Fleet - Fleet Training Officer

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