In-Demand Client service officer Jobs in Werribee, Vic

Intake Officer
Australian Vietnamese Women’s Association (AVWA) —Braybrook VIC
- Up to $15,900 a year
- Full-time
- Remote
- Customer service
- First Aid Certification
- Communication skills
- Work from home
- Parental leave
Container Sales Controller
Westlink Container Park —Altona VIC
- $30 - $32 an hour
- Full-time
- Management
- Forklift
- In-person
Quick Apply
12d
2027 Psychiatry Registrar / Medical Officer / SIMG Registrar
Mercy Health Australia —Werribee VIC
- $57.71 - $79.44 an hour
- Full-time
- Communication skills
- Time management
Manager Court Practice - Werribee
Corrections Victoria —Werribee VIC
- $116,413 - $140,849 a year
- Full-time
- Working with children
- Case management
- Employee assistance program
5d
Senior Video Conferencing Officer - Sentence Management
Department of Justice and Community Safety —Melbourne Western Suburbs VIC
- $100,894 - $114,476 a year
- Full-time
10d
Fleet Coordinator
AVADA Traffic Pty Ltd —Yarraville VIC
- $65,810.81 - $100,000.00 a year
- Urgently hiring
- Microsoft Excel
- Management
- Maintenance
- Fuel card
Quick Apply
6h
Technical Support Officer
Mercy Health Australia —Werribee VIC
- Full-time
- Customer service
- SharePoint
- Communication skills
6d
2027 Hospital in the Home (HiTH) Medical Registrar
Mercy Health Australia —Werribee VIC
- $57.71 - $79.44 an hour
- Weekend availability
- Communication skills
- Hospital experience
- Time management
14d
2027 Surgical Stream HMO (PGY3+)
Mercy Health Australia —Werribee VIC
- $45.85 - $93.99 an hour
- Full-time
- Communication skills
- Hospital experience
- Time management
2027 Obstetrics & Gynaecology Registrar
Mercy Health Australia —Werribee VIC
- $57.71 - $79.44 an hour
- Full-time
- Communication skills
- Time management
14d
2026 Hospital in the Home (HiTH) Medical Registrar
Mercy Health Australia —Werribee VIC
- $2,481.70 - $3,415.81 a week
- Weekend availability
- Communication skills
- Hospital experience
- Time management
10d
Fleet - Fleet Support Officer
Capital Transport Group —Laverton VIC
- Full-time
- Communication skills
Quick Apply
2027 Orthopedics Resident (PGY3+)
Mercy Health Australia —Werribee VIC
- $45.85 - $75.85 an hour
- Full-time
- Leadership
- Communication skills
- Hospital experience
Marketing Manager
OSS MARITIME GROUP —Footscray VIC
- $75,000 - $85,000 a year
- Weekend availability
- Microsoft Office
- In-person
- Office experience
Quick Apply
Reception Services Officer
Department of Families, Fairness and Housing —Footscray VIC
- Part-time
- Recruiting
- Front desk
- Communication skills
11d
Security Officer - Gatehouse
Certis Group —Port Melbourne VIC
- Night shift
- Customer service
- First Aid Certification
- Communication skills
- Employee assistance program
- Employee discount
Student Wellbeing Officer - ES1-3 (Ongoing) - New School in Aintree
Government schools —Melbourne Western Suburbs VIC
- Full-time
- Leadership
- Communication skills
- Teaching
10d
Accounts Officer
Certex Lifting —Truganina VIC
- Full-time
- Microsoft Excel
- SharePoint
- Construction
Manager Court Practice - Werribee
Department of Justice and Community Safety —Melbourne Western Suburbs VIC
- $116,413 - $140,849 a year
- Full-time
- Working with children
- Case management
- Employee assistance program
5d
2027 Paediatric Hospital Medical Officer
Mercy Health Australia —Werribee VIC
- $49.71 - $80.40 an hour
- Full-time
- Paediatrics
- Communication skills
- Time management
20h

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client service officer jobs near werribee, vic

Intake Officer

Australian Vietnamese Women’s Association (AVWA)
Braybrook VIC

Apply Now

Job Details

Full-time
Up to $15,900 a year

Benefits

Wellness allowance
Complimentary flu shots
Work from home
Parental leave
Employee assistance program
Salary packaging

Qualifications

Customer service
Vietnamese
Community Services
First Aid Certification
Diploma
Communication skills

Full Job Description

Location: Braybrook

Reports to: Regional Manager

Department/Program: Aged and Disability Service (ADS)

Employment type: Full-time

Role purpose:

To deliver person-centered onboarding services to new and prospective clients. The role is also responsible for providing high-quality and effective support the Support at Home (SaH) clients, Commonwealth Home Support Program (CHSP) clients and NDIS clients. Additionally, the role includes promoting and raising the profile of AVWA’s SaH, Commonwealth Home Support Program (CHSP) and NDIS Programs within the community, responding promptly to enquiries, explaining program requirements and costs, and supporting clients throughout their assessment and onboarding journey until services are successfully established.

What we are looking for:

1. Client Intake & Consultation

Receive and respond to initial enquiries for SaH, CHSP, and NDIS services.
Contact clients promptly to provide program information, consultation, and answers to enquiries.
Counsel clients to obtain consent and collect necessary information, including family circumstances, medical conditions, care needs, Medicare details, and address.
Enter accurate client information into intake records.
Organise an Appointment of a Representative form when required.

2. Assessment Coordination

Request and coordinate comprehensive assessments or reassessments when needed.
Submit referrals and review requests to My Aged Care (MAC).
Support clients to maintain clear communication with MAC after referrals are submitted.
Liaise with Regional Assessment Services (RAS), Aged Care Assessment Services (ACAS), and Allied Health professionals.
Follow up with clients throughout the assessment process until a final outcome is issued.

3. Onboarding & Service Establishment

Follow up with clients until a service package or agreement is signed with AVWA.
Explain AVWA’s service delivery model, fees, and charges in alignment with SaH, CHSP, and NDIS requirements.
Advise approved CHSP clients on how and where to access care services.
Monitor ADS assignments for approved clients.
Support clients to complete Income Tested Care Fee forms if required.
Assist clients with initial service setup to ensure timely commencement without disruption.

4. Program Promotion & Community Engagement

Promote and raise awareness of AVWA’s SaH, CHSP, and NDIS programs within the community.
Maintain positive relationships with external stakeholders and referral agencies.

The above list is not exhaustive, and the role may change to meet the overall objectives of AVWA. Any other relevant duties as reasonably required by the management.

Who you are:

Essential:

Diploma in Community Services or other relevant qualifications.
Experience in customer service.
Solid understanding in CHSP, SaH and NDIS programs
Strong communication, empathy and cultural competence
Current Police Check or NDIS Worker Screening Check, and full COVID-19 vaccination
Current First Aid/CPR certificates.
Good English and Vietnamese communications.

What’s in It for You:

SCHADS Award with all entitlements
Up to $15,900 salary packaging, plus $2,950 meal and entertainment card benefits
Flexible working arrangements, with partial work from home, allowing work/life balance
Excellent workplace culture with ongoing support, training, and development
Great benefit with Employer-funded Paid Parental Leave (Conditions applied)
Wellness being with Employee Assistance Program (EAP) and Wellness Activities Subsidy
Wellness Leave
Free Flu shots

Make your move:

Ready to embark on an exciting journey with AVWA? Send your resume and cover letter highlighting your passion to [email protected]

Help us spread the word! Feel free to share this post with your network.

Please note: We will be immediately shortlisting applicants and will close the position as soon as we find the right candidate. Apply now.

Apply Now

Refine Your Search

client service officer jobs in werribee, vic

Intake Officer

Container Sales Controller

2027 Psychiatry Registrar / Medical Officer / SIMG Registrar

Manager Court Practice - Werribee

Senior Video Conferencing Officer - Sentence Management

Fleet Coordinator

Technical Support Officer

2027 Hospital in the Home (HiTH) Medical Registrar

2027 Surgical Stream HMO (PGY3+)

2027 Obstetrics & Gynaecology Registrar

2026 Hospital in the Home (HiTH) Medical Registrar

Fleet - Fleet Support Officer

2027 Orthopedics Resident (PGY3+)

Marketing Manager

Reception Services Officer

Security Officer - Gatehouse

Student Wellbeing Officer - ES1-3 (Ongoing) - New School in Aintree

Accounts Officer

Manager Court Practice - Werribee

2027 Paediatric Hospital Medical Officer

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