Join a leading tertiary hospital and supportive multidisciplinary team
Diverse medical administration role with patient-focused impact
Build your healthcare administration career at Westmead Hospital
Employment Type: Permanent Part Time
Position Classification: Administration Officer Level 3
Remuneration: $35.84 - $36.96 per hour + Super
Hours Per Week: 15
Location: Westmead Hospital
Manage patient services, coordinate specialist clinics and deliver exceptional administrative support within a busy Endocrinology Department.
Where you'll be working
Join the Endocrinology Department at Westmead Hospital, one of Australia's largest tertiary referral hospitals and a recognised leader in specialist healthcare, education and research. Working alongside experienced clinicians, nurses and allied health professionals, you'll play an integral role in delivering a seamless experience for patients while supporting the day-to-day operations of a busy outpatient service.
You'll be part of a collaborative, inclusive and supportive team that values professionalism, continuous improvement and delivering outstanding patient care.
Work within a respected specialist Endocrinology service at Westmead Hospital.
Collaborate with a multidisciplinary team dedicated to quality patient outcomes.
Enjoy a varied role supporting specialist clinics and departmental operations.
Contribute to an organisation committed to innovation, learning and excellence.
Be part of a culture that values teamwork, respect and continuous improvement.
At Westmead:
State-of-the-art facilities and exposure to education events and projects.
Strong staff support including an onsite gym, staff only wellness initiatives, cafés and open green spaces.
Access to onsite childcare.
An Inclusive, collaborative, and respectful culture.
Public transport options & subsidised staff parking.
What you'll be doing
As the Administration Officer, you'll provide high-quality administrative, reception and secretarial support to ensure the efficient operation of the Endocrinology Department. You'll be the first point of contact for patients, clinicians and stakeholders, coordinating appointments, managing enquiries and supporting specialist medical staff while maintaining exceptional customer service.
As the support for the team you will be required to:
Coordinate patient bookings, referrals, registrations, billing and medical records to support efficient clinic operations.
Provide comprehensive administrative and secretarial support, including diary management, correspondence, meeting coordination and document preparation.
Deliver professional reception services by managing phone, face-to-face and written enquiries with empathy and efficiency.
Process Medicare, health fund and electronic claims while ensuring compliance with NSW Health policies and departmental procedures.
Liaise with internal departments, external healthcare providers and stakeholders to support coordinated patient care and smooth departmental operations.
How to Apply
Apply online by submitting your resume, and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.
Selection Criteria:
Demonstrated experience in providing secretarial and administrative support.
Demonstrated high-level written and verbal communication skills.
Demonstrated ability to work independently as well as part of a team.
Proven high level organisational skills including the ability to problem solve, prioritise workload, multi-task and meet deadlines.
Demonstrated ability to identify issues of relevance, sensitivity and confidentiality, and knowing when to escalate matters of importance and/or urgency.
Established experience in working with multi-functional teams preferably within a health setting.
Proven ability to use a range of computer programs including Microsoft Office, email, internet and experience with or knowledge of other NSW Health IT applications including Oracle, i.PM, Cerner, Power chart, Waitlist.
Excellent telephone manner and customer focus skills.
Requisition ID: REQ663721
Applications Close: 15 July 2026
Need more information?
Discover more about the application process.
Review the detailed Position Description for insights into role requirements and criteria.
Explore the selection process, employment checks, outcomes and notifications.
People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.
Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/ Aboriginal and/or Torres Strait Islander people are encouraged to apply.
Westmead hospital car parking allocation model is changing. There is a waitlist for parking for new staff commencing at Westmead Hospital. This does not apply for staff with disability.
Please note: To be eligible for permanent appointment you must hold current Australian work rights (I.E Australian citizen, permanent resident or NZ citizen with a current passport)
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