In-Demand Senior portfolio manager Jobs in Victoria

Senior Customer Success Program Manager
Uber —Melbourne VIC
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
ANZ Graduate Leadership Program
Thermo Fisher Scientific —Scoresby VIC
- Full-time
- Bachelor's degree
- Communication skills
- Parental leave
- Employee assistance program
Senior Consultant / Manager | Strategy & Commercial | Infrastructure Advisory | Melbourne
Deloitte —Melbourne VIC
- Writing skills
- Communication skills
- Parental leave
Senior Manager - Modern Slavery
The Salvation Army —Coburg North VIC
- Full-time
- Management
- No degree
- Social Work
- Annual leave
- Parental leave
Regional Manager
Dovida —Melbourne VIC
- Full-time
- Analysis skills
- Leadership
- Negotiation
Quick Apply
Senior Project Manager
SP AusNet —Victoria
- Full-time
- PMP
- Engineering
- Business development
Senior Business Development Manager - Portfolio
Macquarie Group Limited —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Leadership
- Annual leave
- Work from home
Senior Manager, Strategic Partnerships
Movember —Richmond VIC
- Full-time
- Hybrid work
- Management
- Salesforce
- Research
- Annual leave
- Parental leave
Senior Manager Homelessness Services West
Uniting Vic.Tas —Ballarat VIC
- Full-time
- Management
- Microsoft Office
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Brand Manager
Newell Brands —Scoresby VIC
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Management
Quick Apply
Senior Manager, New Business Development & Emerging Markets, Australia
National Football League —Melbourne VIC
- Microsoft Excel
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- Master's degree
Senior Brand Manager - SodaStream
PepsiCo —Knoxfield VIC
- Analysis skills
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Senior Manager Value Creation
Kraft Heinz Company —Victoria
- Hybrid work
- Analysis skills
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- Annual leave
- Parental leave
Infrastructure & Capital Projects – Senior Associate / Manager
Alvarez and Marsal —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
Senior Category Manager - Packaging
Kraft Heinz Company —Victoria
- Hybrid work
- Microsoft Excel
- Management
- Analysis skills
- Annual leave
- Parental leave
Senior Product Manager
Electronic Arts —Melbourne VIC
- Full-time
- Microsoft Excel
- Engineering
- Master's degree
- Health insurance
- Annual leave
ICT Senior Product and Project Manager
Eastern Health —Box Hill VIC
- Full-time
- Microsoft Excel
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- DevOps
- Health insurance
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Senior Audit Manager - Institutional (ex Markets) (4.1)
ANZ Banking Group —Melbourne VIC
- Full-time
- AI
- Leadership
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Partners in Performance - Manager
Accenture —Melbourne VIC
- Full-time
- Engineering
- Master's degree
- Analysis skills
Planning and Performance Manager | 12 Month Contract
Movember —Richmond VIC
- Contract
- Hybrid work
- Management
- Bachelor's degree
- No degree
- Annual leave
- Parental leave

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Senior Customer Success Program Manager

Uber -
Melbourne VIC

Apply Now

Job Details

Full-time

Qualifications

Microsoft Excel
Data analysis skills
SQL
Bachelor's degree

Full Job Description

About the role and team

Working as a Senior Customer Success Program Manager at Uber means owning the long tail of retail accounts through a highly structured, scalable operating model. This is not a traditional 1:1 account management role. Instead, you will be responsible for keeping a broad portfolio operationally healthy, identifying and resolving recurring issues, and actively creating growth opportunities without relying on dedicated account manager support.

This role sits at the intersection of customer success, program management, and commercial operations. It is a builder role as much as it is an execution role. You will not only run the portfolio, but also help shape how the function works: defining the operating cadence, identifying what needs to be standardised, and building the mechanisms that will allow the team to scale over time. Success in this role requires analytical rigor, strong execution, and the ability to coordinate across multiple teams without owning all the answers yourself.

The pace is fast and the environment is often ambiguous. This role is for someone who takes extreme ownership, can structure messy problems into clear workstreams, and is energised by building something new rather than operating within a fixed playbook.

What you'll do

Own a portfolio of long-tail retail accounts, ensuring they remain healthy, supported, and set up for growth through a scalable operating model.
Build and run the operating cadence for your portfolio, including account monitoring, issue management, risk identification, prioritisation, and follow-through.
Drive proactive growth motions across your portfolio, including demand generation, expansion opportunities, and structured outreach to unlock additional value for merchants.
Translate recurring operational issues into scalable processes, playbooks, and reporting so the function becomes more efficient over time.
Partner closely with Operations, Product, Support, Marketing, Ads, and other cross-functional teams to unblock issues and improve the merchant experience.
Use data and structured judgment to spot patterns, identify where intervention is needed, and make decisions about what should be handled through process, automation, or escalation.
Surface recurring merchant pain points and commercial gaps, and help shape the upstream fixes, tooling, and product improvements needed to support a scaled model.

Basic qualifications

6+ years of experience in customer success, account management, program management, operations, consulting, or a similarly cross-functional role.
Strong ability to structure ambiguous problems, drive execution, and manage multiple workstreams at once.
Proficiency in data analysis and using Excel to drive business judgment and decision-making.
Experience coordinating across stakeholders at different levels and functions.
Bachelor's degree or equivalent practical experience.
Experience creating detailed execution plans for large-scale projects.

Preferred qualifications

Proficiency in SQL to independently extract insights from large-scale datasets.
Demonstrated systems thinking with the ability to turn unstructured, ambiguous problems into focused execution plans.
Experience in the technology or food delivery industry managing high-pressure projects.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Apply Now

Refine Your Search

senior portfolio manager jobs in victoria

Senior Customer Success Program Manager

ANZ Graduate Leadership Program

Senior Consultant / Manager | Strategy & Commercial | Infrastructure Advisory | Melbourne

Senior Manager - Modern Slavery

Regional Manager

Senior Project Manager

Senior Business Development Manager - Portfolio

Senior Manager, Strategic Partnerships

Senior Manager Homelessness Services West

Brand Manager

Senior Manager, New Business Development & Emerging Markets, Australia

Senior Brand Manager - SodaStream

Senior Manager Value Creation

Infrastructure & Capital Projects – Senior Associate / Manager

Senior Category Manager - Packaging

Senior Product Manager

ICT Senior Product and Project Manager

Senior Audit Manager - Institutional (ex Markets) (4.1)

Partners in Performance - Manager

Planning and Performance Manager | 12 Month Contract

I want to receive the latest job alert for senior portfolio manager in victoria

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