In-Demand Senior client services Jobs in Victoria

Client Services Manager
Borg Property Services —Thomastown VIC
- Full-time
- Management
- Organisational skills
- Cleaning
Quick Apply
Passenger Services Manager
Swissport International AG —Melbourne VIC
- Full-time
- Management
- Presentation skills
- Leadership
- Health insurance
- Opportunities for advancement
Senior Client Manager
Dentsu —Melbourne VIC
- Full-time
- Organisational skills
- Annual leave
Senior Project and Support Manager
VitalHub AU NZ —Melbourne VIC
- $97,000 - $180,000 a year
- Full-time
- Hybrid work
- Master's degree
- Budgeting
- Communication skills
Quick Apply
8d
Senior Client Services Manager - FSI (Technology Consulting)
NCS Australia —Melbourne VIC
- Full-time
- Parental leave
Quick Apply
14d
Senior Client Service Executive
Aon Corporation —Melbourne VIC
- Hybrid work
- Communication skills
- Annual leave
- Work from home
Transaction Services Specialist, FDD | Associate Director / Senior Manager | Deals
PWC Australia —Southbank VIC
- Finance
- Master's degree
- Analysis skills
- Parental leave
Client Service Manager
Arcare Aged Care —Craigieburn VIC
- Part-time
- Sales
- Customer service
- Business development
- Paid training
- Health insurance
Senior Client Services Representative - CARE
Centre for Animal Referral and Emergency —Collingwood VIC
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Employee discount
Quick Apply
Client Services Manager Business Development
Arcare Aged Care —Point Lonsdale VIC
- Full-time
- Sales
- Customer service
- Business development
- Paid training
- Health insurance
1d
Senior Auditor (SMSF)
Assurify —Mont Albert VIC
- $80,000 - $85,000 a year
- Full-time
- Hybrid work
- Office
- Communication skills
- Annual leave
- On-the-job training
Quick Apply
Client Account Manager
SwitchCo Australia Pty Ltd —West Melbourne VIC
- $100,000 - $140,000 a year
- Full-time
- Microsoft Powerpoint
- CRM software
- Sales
Quick Apply
Senior Business Development Manager ANZ
PEOPLECERT —Melbourne VIC
- Remote
- Sales
- Master's degree
- Business development
Quick Apply
8d
Senior Manager or Manager - Forensics and Integrity Services - Claims and Dispute
EY —Melbourne VIC
- Microsoft Excel
- Analysis skills
- Recruiting
- Parental leave
3d
Business Services Senior Manager / Manager
Mazars Australia —Melbourne VIC
- Full-time
- Communication skills
- Health insurance
- Parental leave
Senior Associate / Special Counsel - Commercial / Private Client Services
Piper Alderman Management —Melbourne VIC
- Full-time
- Business development
- Communication skills
- Parental leave
7d
Senior Manager - Risk
Genpact Australia —Melbourne VIC
- $159,000 - $180,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Financial services
Quick Apply
Senior Consultant - Supply Chain and Operations
EY —Melbourne VIC
- $93,500 - $125,000 a year
- Management
- Analysis skills
- Presentation skills
- Parental leave
Senior Manager, HSQE Services APAC
Renewable Energy Systems Limited —Melbourne VIC
- Full-time
- Management
- Microsoft Office
- Construction experience
Senior Manager, Regulatory and PV Delivery
PrimeVigilance —Melbourne VIC
- Full-time
- Remote
- Marketing
Quick Apply

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senior client services jobs near victoria

Client Services Manager

Borg Property Services
Thomastown VIC

Quick Apply

Job Details

Full-time

Benefits

Company car
Company phone

Qualifications

Management
Driver Licence
Staff training
Organisational skills
Cleaning
Working with Children Check
Commercial cleaning
Communication skills

Full Job Description

Borg Property Services is a 100% Australian-owned and market leading company with over 35 years of experience in commercial cleaning and hygiene services.

Our values are safety, respect, teamwork, honesty, and delivering great service through well-trained staff.

The Client Services Manager is responsible for the effective management and delivery of cleaning operations across allocated client sites. The role ensures service excellence, contractual compliance, client satisfaction, staff performance, and operational efficiency through strong leadership, communication, and proactive management.

Key Responsibilities

Manage the day-to-day cleaning operations across multiple client sites, ensuring services are delivered in accordance with contractual requirements and company standards.
Supervise, support, and develop cleaning teams, including recruitment assistance, staff onboarding, training, coaching, and performance management.
Coordinate and deliver site inductions, company inductions, toolbox meetings, and ongoing skills development programs.
Conduct regular site inspections, quality audits, and performance reviews to maintain high cleaning standards and identify areas for improvement.
Maintain strong professional relationships with clients and respond effectively to service requests, feedback, and operational issues.
Manage staff rostering, attendance, leave requests, performance concerns, and disciplinary matters in consultation with Human Resources.
Ensure compliance with Workplace Health & Safety (WHS), environmental requirements, company policies, and client procedures, including timely reporting of incidents, hazards, and corrective actions.
Monitor site equipment, cleaning chemicals, consumables, and stock levels; coordinate ordering, delivery, and availability of required resources to support site operations.
Ensure that all operational documentation, compliance records, inspection reports, and administrative requirements are completed accurately and within required timeframes.
Support new site mobilisation, contract implementation, process improvements, and identify opportunities to enhance service delivery and business growth.

Essential Requirements

Previous experience in a Client Services Manager, Operations Supervisor, Site Manager, or similar management role within the commercial cleaning or facilities services industry.
Proven experience managing cleaning teams, conducting training, and supporting staff development.
Strong leadership, communication, problem-solving, and organisational skills.
Ability to build and maintain effective relationships with clients, employees, and stakeholders.
Strong computer literacy skills, including experience with reporting systems and documentation management.
Current unrestricted driver’s licence.
Ability to work independently, manage multiple priorities, and deliver high standards of customer service in a fast-paced operational environment.

Business Improvement & Strategic Support

Identify and implement opportunities for process improvement within allocated portfolio
Support the implementation of operational initiatives as directed by the National Operations Manager.
Collaborate with the Managing Director and senior management team on company-wide projects and strategic planning.

What you’ll need:

Proven 3-5 years' experience in client relationship management.
Experience in supervision or managing teams of subcontractors across multiple locations.
Willingness to travel and spending time on the road travelling from site to site.
Strong communication skills, with the ability to effectively engage with stakeholders at all levels.
Ability to multi-task and prioritise tasks in a fast-paced environment while maintaining a high level of attention to detail
Great problem-solving skills and a proactive approach to managing both staff deliverables and client expectations
Confident in using various IT platforms.
Flexibility to adapt to changing client needs and operational requirements.

Essential:

The successful candidate must have full and unrestricted Australian work rights and driving licence.
Working with Children Check.
The ability to successful pass a formal police check.

Why join Borg Property Services:

Company car and phone.
Opportunities for both personal and professional development.
Supportive work environment.

Only successful applicants will be contacted regarding the next stage of the recruitment process.

If you're ready for a new challenge and eager to apply your management skills, we want to hear from you! Apply now to join our team.

How to Apply:
To apply online, click on the appropriate link and send your resume.

Quick Apply

Refine Your Search

senior client services jobs in victoria

Client Services Manager

Passenger Services Manager

Senior Client Manager

Senior Project and Support Manager

Senior Client Services Manager - FSI (Technology Consulting)

Senior Client Service Executive

Transaction Services Specialist, FDD | Associate Director / Senior Manager | Deals

Client Service Manager

Senior Client Services Representative - CARE

Client Services Manager Business Development

Senior Auditor (SMSF)

Client Account Manager

Senior Business Development Manager ANZ

Senior Manager or Manager - Forensics and Integrity Services - Claims and Dispute

Business Services Senior Manager / Manager

Senior Associate / Special Counsel - Commercial / Private Client Services

Senior Manager - Risk

Senior Consultant - Supply Chain and Operations

Senior Manager, HSQE Services APAC

Senior Manager, Regulatory and PV Delivery

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