Role: Lead Product Manager
Location: Melbourne, Australia
Job type: Full time, permanent – hybrid
This position offers a hybrid work model, allowing flexibility between working from home and our office. Typically, employees are expected to work 2 days in the office per week.
Why QS?
At QS, we believe that work should empower you. That’s why we foster a flexible working environment that encourages every employee to own their career whilst flourishing personally and professionally. Our company values underpin everything we do – we collaborate, respect and support each other.
It’s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives.
Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector.
At QS, you’ll be responsible for implementing real change in the international higher education landscape. You’ll take on meaningful challenges that see a positive impact across the business and the wider sector.
We’re confident you’ll feel right at home here. QS was named as one of Newsweek’s Top 100 Most Loved Workplaces® in the UK (October 2023), recognising the respect, trust and appreciation that drive our culture every day. And as a gold-accredited Investors in People organisation – putting us among the top 28% of workplaces globally – it’s official: QS is a place where everyone can thrive.
As a Lead Product Manager, University Services this is what you’ll be doing:
A new role in an established business where we work on behalf of universities admitting, converting and enrolling ambitious international and domestic students. We're investing in AI and emerging tech to future-proof how we help universities find, enrol and convert more students at scale and we need are looking for an experienced product manager to lead the product vision behind it.
The opportunity
Own the product vision and roadmap for QS University Services' student conversion solutions. As we roll out a new tech stack this year, you'll be the dedicated product leader defining and refining what we build, how it scales, and how AI and automation deliver better outcomes for students, our university partners, and the business.
Role responsibilities:
- Set and evolve the product vision across conversion, admissions and digital outreach
- Lead continuous discovery: research, hypotheses, MVPs, experimentation
- Own a prioritised, evidence-based roadmap; balance quick wins with long-term capability
- Embed AI and automation to drive student conversion at global scale
- Partner with engineering, data, marketing and client delivery to ship and iterate
- Define success metrics and let the data guide what comes next
Manage a small team
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Key skills and experience:
Essential
- Product management experience in a tech-enabled services or platform environment
- Track record owning roadmaps end-to-end—discovery through delivery
- Agile delivery experience working hands-on with engineering teams
- Strong stakeholder management in cross-functional, matrixed organisations
- A data-led approach to decisions and trade-offs
Passionate about helping international students – our end users and most important stakeholders.
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Bonus
- Higher education, student recruitment or admissions background
- Understanding of HubSpot
- Conversion optimisation or funnel management
Experience launching or transforming a major tech stack
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Strategic, pragmatic and outcomes-focused. Energised by the chance to build something new inside a business that's been doing this for years
Please note, if you don't meet all the criteria but believe you have the skills and passion to thrive in this role, we encourage you to apply.
So, who are we and what do we do?
QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success.
We’re behind the world’s most widely read university rankings (Meltwater 2023). Our QS World University Rankings® reach hundreds of millions, shaping decisions and guiding futures.
Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world’s leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education.
Join QS and you’ll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11
international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London.
With every talented new hire, business acquisition and bold initiative, we’re strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education?
We take investing in our people very seriously.
- Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation
- A focus on welfare which is led by our global wellness team, with mental health first aiders globally
- Access to a variety of diversity and inclusion initiatives and groups
- Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual PD event
- Support for volunteering and study leave
- Free subscription to LinkedIn learning – with over 5000 courses and programmes at your fingertips
Options to join our outstanding global Mentorship programme
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Like what you’ve heard? Great, apply now!
As a candidate, we know the application and interview process can be daunting and so it’s important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space.
Equal opportunities
QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.
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