In-Demand Accounts & client support officer Jobs in Tweed Heads, Nsw

Accounts & Client Support Officer
Sparrow Insurance —West Burleigh QLD
- From $70,000 a year
- Full-time
- Customer service
- Administrative experience
- Computer skills
Quick Apply
5d
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- $99,108.89 a year
- Full-time
- Administrative experience
- University
- Communication skills
- Free parking
- Work from home
5d

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Accounts & Client Support Officer

Sparrow Insurance
West Burleigh QLD

Quick Apply

Job Details

Full-time
From $70,000 a year
5 days ago

Qualifications

Customer service
Administrative experience
Computer skills
Communication skills

Full Job Description

Accounts & Client Support OfficerJoin a Growing Insurance Team Where No Two Days Are the Same

At Sparrow Insurance, we're a boutique insurance group with a nationwide reputation for exceptional service, particularly within the cosmetic and beauty industry. We're a close-knit team that genuinely supports one another, values initiative, and celebrates success.

As we continue to grow, we're looking for an Accounts & Client Support Officer who enjoys problem-solving, working with people, and keeping things organised behind the scenes.

About the Role

This is an excellent opportunity for someone looking to build a career in administration, finance, accounts, or insurance.

You'll play an important role in supporting our clients, finance partners, and internal team by managing payments, investigating account enquiries, coordinating with external funding companies, and ensuring client accounts are accurate and up to date.

No two days are the same. If you enjoy variety, solving problems, and finding solutions, you'll thrive in this role.

What You'll Be DoingAccounts & Financial Administration

Processing and reconciling payments for new and renewing insurance policies
Liaising with external funding companies and finance teams
Managing outstanding accounts and following up overdue payments
Investigating and resolving payment discrepancies and account queries
Processing policy cancellations and refunds
Generating reports and maintaining accurate financial records
Escalating complex matters when required

Client Service & Administration

Assisting clients via phone and email with account and policy enquiries
Maintaining accurate records and correspondence
Supporting the wider team with administrative tasks
Delivering a professional and positive client experience

About You

We're less concerned about industry experience and more interested in finding someone who is reliable, organised, and eager to learn.

You'll ideally bring:

Previous experience in administration, customer service, accounts, finance support, or a similar role
Strong attention to detail and accuracy
Excellent communication skills and confidence speaking with clients
The ability to investigate issues and think through solutions
Strong computer skills and the ability to learn new systems quickly
A positive attitude and willingness to be part of a team
Good time management and the ability to manage multiple priorities

Why Join Sparrow Insurance?

Be part of a supportive and friendly team
Learn valuable skills across accounts, administration, finance, and insurance
Genuine opportunities for growth and development
Variety in your day-to-day work
Monday to Friday role – no weekend work
Work with a business that values its people and recognises achievements

Apply Now

If you're looking for a role where you can learn, grow, and make a real impact, we'd love to hear from you.

Please submit your resume along with a brief cover letter telling us why you'd be a great fit for the role.

Only shortlisted applicants will be contacted.

Pay: From $70,000.00 per year

Work Location: In person

Quick Apply

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accounts & client support officer jobs in tweed heads, nsw

Accounts & Client Support Officer

Coordinator, Admissions

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