About Us:
At DCC Industry Group, we are committed to creating meaningful opportunities that empower individuals, strengthen families, and build thriving communities. As a proudly Indigenous-led organisation and NDIS-registered provider, we deliver person-centred services that support people across every stage of life.
Through our diverse divisions, including Youth & Communities, Foster and Kinship Care, Workforce, Allied Health, and Disability Services, we provide compassionate, evidence-based support designed to enhance independence, wellbeing, and long-term outcomes. Our multidisciplinary teams work alongside individuals, families, carers, and communities to create pathways for growth, inclusion, and success.
Guided by our core values of Respect, Justice, Equality, Humility, and Courage, we are passionate about making a lasting difference. We believe every person deserves the opportunity to reach their full potential, and we are dedicated to delivering services that are culturally informed, responsive, and tailored to the unique needs of those we support.
Joining DCC Industry Group means becoming part of an organisation that values innovation, collaboration, and social impact, where your work directly improves lives and strengthens communities across Queensland.
About the Role:
The Disability Area Coordinator supports the effective coordination of Supported Independent Living (SIL), Community Access, Centre-Based Supports and In-Home Supports, helping to ensure the delivery of high-quality, person-centred services that promote positive participant outcomes. Reporting to the General Manager - Allied Health and Disability, this role works collaboratively with teams, participants and stakeholders to support service delivery, maintain quality and compliance standards, facilitate communication across programs, and contribute to continuous improvement initiatives. The position plays an important role in participant safety, workforce coordination, stakeholder engagement and service development, ensuring services align with NDIS Practice Standards, legislative requirements and organisational objectives.
Responsibilities will include:
- Coordinate the day-to-day delivery of disability services across SIL, Community Access, Centre-Based Supports and In-Home Supports.
- Provide guidance, support and mentoring to frontline staff to promote a capable, engaged and participant-focused workforce.
- Coordinate workforce planning, rostering and resource allocation to support efficient and effective service delivery.
- Facilitate participant intake, service commencement and ongoing service coordination to support positive outcomes.
- Promote the delivery of person-centred, trauma-informed supports that encourage participant choice, independence and goal attainment.
- Build and maintain positive relationships with participants, families, carers, guardians, support coordinators and other key stakeholders.
- Support service quality and compliance activities in line with NDIS Practice Standards, legislative requirements and organisational policies.
- Coordinate the management of incidents, complaints, risks and restrictive practices, ensuring appropriate documentation, reporting and follow-up.
- Monitor service delivery outcomes, funding utilisation and operational requirements, escalating issues and opportunities where required.
- Contribute to continuous improvement initiatives, service development activities and organisational change processes.
- Participate in on-call support and escalation processes as required.
About You:
We are looking for a confident and collaborative disability professional with strong experience within the NDIS landscape and a passion for supporting high-quality service delivery. You enjoy working alongside teams, building capability and helping services run smoothly through effective coordination, communication and problem-solving.
You are approachable and practical in your approach, willing to step in and support where needed while fostering a positive and inclusive team culture. You understand the importance of building strong working relationships and maintaining clear communication with staff, participants and stakeholders.
Based in Toowoomba, this role requires someone who can work independently, stay connected across programs and maintain strong relationships within the broader organisation. You will be comfortable facilitating communication, supporting change and integration activities, and contributing to service improvement opportunities.
Most importantly, you will be organised, resilient, values-driven and genuinely committed to making a positive difference for participants, families and colleagues.
What's on Offer:
- Attractive hourly remuneration in line with SCHADS 5.1, plus superannuation
- Permanent Full-Time Position with long-term career stability and growth opportunities.
- Professional development and continued learning with the support of an experienced leadership team that is committed to your professional growth, providing ongoing coaching, mentorship and development opportunities to help you thrive in the role and progress your career.
- Employee Assistance Program (EAP) access for wellbeing and personal support.
- The opportunity to be part of a growing Indigenous-led organisation that values courage, integrity, cultural responsiveness, and community impact in everything we do.
Requirements/Qualifications:
- A tertiary qualification in Disability, Communities Services or relevant is ideal.
- Demonstrated experience in supporting disability or community services, with a sound understanding of NDIS framework and disability legislation, including the Disability Discrimination Act.
- Demonstrated experience working within an NDIS environment including a sound understanding of NDIS plans, core and capacity supports, pricing arrangements, service agreements, code of conduct, NDIS registration and the role of the quality and safeguards commission.
- Demonstrated experience leading, supervising and developing teams within disability, community or human services setting, including workforce coordination, performance management, coaching and capability development.
- Well-organised with the ability to manage competing priorities, work proactively and adapt to changing service needs.
- Demonstrated ability to build positive working relationships with participants, families, colleagues and external stakeholders, with a commitment to person-centred practice.
- LCS2 check or able to obtain
- Working with Children Check (QLD Paid Blue Card) or willingness to obtain
- NDIS Worker Screening Check (Yellow Card) or willingness to obtain
- NDIS Worker Orientation Module
- Current P2 or Open Australian driver's licence (essential for travel between sites)
- National Police check or able to obtain
- Nationally recognised First Aid and CPR certifications or willingness to obtain
How to apply:
Please complete and submit your cover letter explaining how your skills, experience, and personal attributes qualify you to succeed in completing the key responsibilities.
Should you have further questions or require more information, please contact [email protected].
We are proud to be an Indigenous-led organisation, and we value diversity and are committed to providing a safe, inclusive, and culturally respectful workplace for all. We have zero tolerance for discrimination and uphold the highest standards of child safeguarding in line with the Child Safe Organisations Act 2024 (Qld).
We welcome candidates from all cultural backgrounds, abilities, genders, and identities who share our commitment to child safety, cultural safety, and the wellbeing of children and young people.
Pay: $100,000.00 per year
Application Question(s):
- Do you have experience and understanding of NDIS plans, core and capacity supports, pricing arrangements, service agreements, code of conduct, NDIS registration and the role of the quality and safeguards commission?
- Do you have a tertiary qualification in Disability, Communities Services or relevant?
Experience:
- disability or community services: 3 years (Preferred)
- NDIS: 3 years (Preferred)
Licence/Certification:
- Australian P2 or Open Driver's licence (Required)
- Working with Children Check (blue card) (Preferred)
- NDIS Worker Screening Check (yellow card) (Preferred)
- national police check or willing to obtain (Preferred)
- first aid and CPR certification or willing to obtain (Preferred)
Work Authorisation:
Work Location: In person
