In-Demand It help desk service desk Jobs in Thomastown Vic

Level 1 Windows Network Support
Medical iT —Melbourne VIC
- Microsoft Outlook
- Customer service
- Writing skills
IT Service Desk Analyst
Brennan IT —Melbourne VIC
- $72,000 - $78,000 a year
- Full-time
- Azure
- In-person
- Business
- Parental leave
- Employee discount
Quick Apply
IT Support Technician - Support Helpdesk
Beyond the Box —Essendon VIC
- Remote
- Experience working with children
- Communication skills
Network Support Level 1
Medical iT —Melbourne VIC
- Microsoft Outlook
- Customer service
- Writing skills
ICT Service Desk Officer
Eastern Health —Box Hill VIC
- Full-time
- Microsoft Excel
- Customer service
- Communication skills
- Health insurance
- Employee assistance program
Level 2 IT Support Engineer - Melbourne
HD IT —Melbourne VIC
- $70,000 - $78,000 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Office
- Analysis skills
- Work from home
Quick Apply
1d
IT Service Desk Analyst
Mercy Health Australia —Richmond VIC
- $72,000 a year
- Full-time
- Communication skills
- Time management
3d
Service Desk Analyst
AC3 —Melbourne VIC
- $70,000 a year
- Full-time
- Azure
- Microsoft Office
Quick Apply
IT Service Desk Team Leader
MedHealth —Melbourne VIC
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Leadership
- Health insurance
- Parental leave
Quick Apply
10d
Senior IT Support Officer
Johns Lyng Group —Melbourne VIC
- Weekend availability
- Azure
- Free parking
2d
IT Operations Engineer
Articore Group —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Communication skills
Quick Apply
Service Desk Analyst
Brennan IT —Melbourne VIC
- Weekend availability
- Azure
- Management
- Computer Science
Service Desk Analyst
TasmanShield IT Systems Pty Ltd —Melbourne VIC
- From $5,000 a month
- Full-time
- Customer service
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Technology Support Analyst
Rest —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Organisational skills
- AI
- Annual leave
- Parental leave
Quick Apply
Service Desk Technician
Kinetic IT —Melbourne VIC
- Full-time
- Customer service
- Communication skills
- Employee assistance program
Digital Support Officer
Victorian Government —Melbourne VIC
- $81,496 - $98,955 a year
- Full-time
- CRM software
- Customer service
- Case management
10d
Help Desk Technician
ALSTOM —West Melbourne VIC
- Schematics
- Engineering
- Microsoft Office
ICT Engineer
BAE Systems —Melbourne VIC
- Weekend availability
- Hybrid work
- Management
- Engineering
- Administrative experience
Operations Assistant – Logistics, Projects & Coordination
Secure Lockers —Campbellfield VIC
- $65,000 - $80,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
3d
Digital Support Officer
Court Services Victoria —Melbourne City Centre VIC
- Full-time
- CRM software
- Customer service
- Case management
10d

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it help desk service desk jobs near thomastown vic

Level 1 Windows Network Support

Medical iT -
Melbourne VIC

Apply Now

Job Details

Qualifications

Microsoft Outlook
Customer service
Writing skills
English
Microsoft Exchange
Microsoft Office
Dental software
Education
DNS
Diploma
Communication skills

Full Job Description

About the business

Who are We

We are a rapidly growing and innovative IT managed services company focusing on Corporate, Medical, Engineering and Legal Market Verticals with offices based in NSW, ACT & VIC. As a company we have established a strong market presences and looking to expand the support desk team. We have a great team culture, a team working environment hosted in new offices and complimented with excellent relationships with our clients. We work closely with our staff and invest time in developing them with weekly training & development. Our Senior IT Engineer team continually looks at innovative solutions available for the medical and dental practices; and in turn trains our support staff. We are very passionate in providing high levels of service and delivery for our clients and have a very low client drop off rate. Be a part of a company that listens to the feedback of their staff and clients and enjoy the success of being apart of our goal in becoming the leader in the IT arena.

About the role

The following tasks will be required in your day to day role:

Dealing directly with clients and providing day-to-day support, rectification and maintenance of IT equipment and Network infrastructure.
Able to conduct Installation of office 365 and proficient with outlook and email configurations.
Providing help desk support and work with IT troubleshooting desktop, thin clients, remote user’s.
Understanding of network infrastructure i.e. DNS, IP Address, Subnets etc.
Be able to repair PC and change RAM, Hard Drives and other hardware components.
Experience working with Backup Nas, Synology, QNAP and other onsite backup systems.
Evaluating PC and Networking hardware and Peripherals as part of a project team to carry out IT
Experience with working with network printers, Dymo printers and USB printers.
Assisting Engineers with network deployments on projects.
Providing support to networks – Windows and Apple Devices.
Opening ports on router and level 1 router support
Attending onsite for computer or server breakdown scenarios.
Worked with Firewalls Cisco, Fortinet, Watch Guard, Sophos, draytek
Maintaining appropriate configuration standards and procedures of all IT Hardware and software both Server and Desktop;
Providing Desktop Support to PC’s and Thin Clients, laptops,
Working with smart switches and POE switches
Installing anti-virus endpoints and experience with working cloud based antivirus
Managing incoming daily support matters- Email and telephone
Providing polite conduct with all clients – acknowledge that our clients may not understand IT.
Conducting scheduled network maintenance’s on Servers and PC’s
Learn and assist with Implementing Windows Server and Terminal server environments
Learn how to configure cloud environments on multiple platforms
Providing customers support on Cloud based server environments
Data entry and updating client configuration and documentation.
Working with support related items for Office 365 and Microsoft Exchange Online services
Monitor Backups Onsite and offsite backup systems.
Monitoring Network security and report threats.
Managing Virtualised Servers and work with troubleshooting.
Highly Desired but not essential- understanding of Medical Director, Pracsoft, Bluechip, Genie, Shexie, Dental 4 Windows software programs
Experience or understanding with Apple products and networks – desired
Skills and experience
Clear communication & be able to articulate professionally with clients.
Proficient English-compulsory requirements
Proficient email writing and correct grammar writing skills.
Customer service orientated.
Attention to detail and good follow up skills
Multi task and work well under pressure.
Be able to juggle multiple tickets and tasks
Attention to detail
Very organised
Honest Person
Open to feedback
Manage incoming daily support matter
Polite conduct with all Clients
Be extremely organised and communicate with the account managers. (Communication Skills, good English)
Report back feedback and update on changes.
Conducts own research – continual ongoing self- development

Essential Requirements:

Tertiary Education, Diploma, Degree Qualification or equivalent
This role is not suitable for a call centre help desk operator style support person. You must be able to work towards a solution for support items for clients and be able to multi-task whilst doing so.
Feedback form our recent candidate that joined our team “Loved It learnt so much, love the team, I would it do it again any day”
As the role is dealing directly with our clients you will need to have good communication with proficient English and be able to articulate professionally.

Apply Now

Refine Your Search

it help desk service desk jobs in thomastown vic

Level 1 Windows Network Support

IT Service Desk Analyst

IT Support Technician - Support Helpdesk

Network Support Level 1

ICT Service Desk Officer

Level 2 IT Support Engineer - Melbourne

IT Service Desk Analyst

Service Desk Analyst

IT Service Desk Team Leader

Senior IT Support Officer

IT Operations Engineer

Service Desk Analyst

Service Desk Analyst

Technology Support Analyst

Service Desk Technician

Digital Support Officer

Help Desk Technician

ICT Engineer

Operations Assistant – Logistics, Projects & Coordination

Digital Support Officer

I want to receive the latest job alert for it help desk service desk in thomastown vic

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