In-Demand Technical officer Jobs in The Rocks, Nsw

Technical Support & Onsite Services Officer
ICS —Caringbah NSW
- $80,000 - $85,000 a year
- Full-time
- Software troubleshooting
- Bachelor's degree
- In-person
Quick Apply
14d
Admin Officer- Aged Care
Reliant Health Care —Potts Point NSW
- Full-time
- Writing skills
- In-person
Quick Apply
1d
Technical Support Officer
Colliers —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
Systems Support Officer
Rivkin Securities Pty Ltd —Rushcutters Bay NSW
- $75,000 - $85,000 a year
- Full-time
- Microsoft Access
- Software troubleshooting
- Analysis skills
Quick Apply
6d
ICT Business Analyst
RackCorp —Sydney NSW
- $70,000 - $90,000 a year
- Full-time
- Bachelor's degree
- No degree
- In-person
Quick Apply
Senior Technical Officer
University of Sydney —Camperdown NSW
- $117,133 - $127,610 a year
- Full-time
- Doctoral degree
- Data analysis skills
- Laboratory experience
4d
IT Infrastructure & Systems Engineer
TrueIT Consulting —Sydney NSW
- $85,000 - $95,000 a year
- Full-time
- Azure
- Computer Science
- Administrative experience
Quick Apply
Quality Control Officer
Perfection Fresh Australia —Homebush NSW
- Temporary
- Microsoft Excel
- Microsoft Office
- Organisational skills
Quick Apply
8d
TIS Technical Support Officer
Australian Red Cross Lifeblood —Alexandria NSW
- $62,000 - $90,000 a year
- Full-time
- Laboratory
- Administrative experience
- Data entry
- Parental leave
- Employee assistance program
7d
Senior Intelligence Analyst
NSW Police Force —Surry Hills NSW
- $102,936 - $113,579 a year
- Full-time
10d
Technology Experience Officer
WaterNSW —Parramatta NSW
- $88,366 a year
- Full-time
- No degree
13d
Research Officer - Pharmacology
Children's Cancer Institute —Randwick NSW
- Full-time
FOGO Technical Officer
City of Ryde —Ryde NSW
- $87,680.34 - $109,600.43 a year
- Weekend availability
- Hybrid work
- Work from home
- Parental leave
11d
Technical Support Officer - L1
MONEYME —Sydney NSW
- Hybrid work
- Customer service
- University
- Communication skills
- Parental leave
1d
Observability Specialist
NSW Police Force —Parramatta NSW
- $133,348 - $146,945 a year
- Full-time
6d
Technical Support Officer
Transport For NSW —Burwood NSW
- $100,123 - $110,138 a year
- Full-time
1h
Administrative Officer
NSW Police Force —Parramatta NSW
- $102,936 - $113,579 a year
- Full-time
- Databases
13d
Assistant Project Officer
Museums of History NSW —Sydney NSW
- $102,936 - $113,579 a year
- Call employer
- Administrative experience
6d
AE2 Security Assistant
ASIO —Sydney NSW
- $71,183 - $78,850 a year
- Weekend availability
- Customer service
- AI
- Communication skills
- Annual leave
- Employee assistance program
Maintenance Officer Lane Cove
Uniting —Lane Cove NSW
- $31.51 an hour
- Full-time
- Carpentry
- Maintenance
- Plumbing

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Technical Support & Onsite Services Officer

ICS -
Caringbah NSW

Quick Apply

Job Details

Full-time
$80,000 - $85,000 a year
14 days ago

Qualifications

TCP
Software troubleshooting
LAN
Technical support
Bachelor's degree
IT support
Communication skills
Help desk
Information Technology

Full Job Description

About the Business

Inventory Control Systems Pty Ltd, based in Caringbah NSW, provides inventory and asset management technology solutions to businesses across Australia and the wider Australasian region. The company supplies, installs and supports CribMaster inventory management systems, including software platforms, RFID technology, electronic lockers, vending and automated dispensing equipment.

Its services include system installation and configuration, hardware and software integration, onsite implementation, troubleshooting, maintenance, user support and technical servicing. The business supports customers throughout the lifecycle of installed systems, from initial deployment through to ongoing fault diagnosis, system testing and onsite technical support.

About the Role:

ICS is seeking a full-time Technical Support & Onsite Services Officer to provide technical support for its software, hardware and inventory management solutions. The role involves diagnosing and resolving technical issues, undertaking onsite installations and maintenance, configuring systems and associated equipment, and assisting customers with the effective operation of CribMaster solutions.

The position combines remote technical support with onsite service delivery and requires regular interaction with customers, distributors, internal teams and external service providers. The successful candidate will be responsible for ensuring technical issues are investigated and resolved efficiently while maintaining reliable operation of customer systems and equipment.

Salary: AUD $80,000 - $85,000 plus superannuation

Employment Type: Full-time, 38 hrs per week

Tasks and Responsibilities:

Technical Support

· Provide technical support to customers and distributors.

· Diagnose and resolve hardware, software and connectivity issues.

· Respond to support requests through the organisation's ticketing system.

· Troubleshoot CribMaster and associated applications.

· Escalate complex technical issues where required.

· Maintain accurate records of incidents, troubleshooting and resolutions.

2. Onsite Services

· Attend customer sites to install, configure, maintain and troubleshoot equipment.

· Configure computers, scanners, RFID equipment, dispensing machines and other related hardware.

· Perform hardware replacements, upgrades and preventative maintenance.

· Conduct onsite system testing and validation.

· Provide customer training and technical guidance.

3. System Administration & Configuration

· Configure user accounts, system settings and application functionality.

· Assist with customer data changes and system configuration requests.

· Perform system testing following configuration changes.

· Assist with software updates and deployment activities.

4. Customer Service

· Provide professional and timely communication to customers.

· Keep customers informed about progress and expected resolution times.

· Provide technical guidance in a clear and understandable manner.

· Maintain professional relationships with key customer contacts.

5. Documentation

· Maintain technical documentation, procedures and knowledge-based articles.

· Document recurring issues and recommended solutions.

· Assist with developing user manuals and training materials.

Qualifications and Work Experience Required:

· Bachelor’s degree in Business Information Systems, Information Technology, Computer Science, Information Systems, or another closely related discipline.

· Minimum 3 years of relevant experience working with CribMaster software and hardware solutions, including system configuration, troubleshooting and customer support.

· Demonstrated experience in an IT technical support, service desk or field support environment, providing support for both software and hardware issues.

· Practical experience diagnosing and resolving issues involving Windows operating environments, application software, peripheral devices and network connectivity.

· Sound understanding of networking fundamentals, including TCP/IP, LAN connectivity and basic network troubleshooting.

· Experience undertaking onsite technical support, equipment installation, system testing and preventative maintenance is highly regarded.

· Strong written and verbal communication skills, with the ability to explain technical matters clearly to customers and non-technical users.

· Ability to work independently at customer sites, manage competing support priorities and travel to customer locations as required.

Application Process

Applicants who meet the above criteria are encouraged to apply and provide a detailed outline of their suitability for the position.

Applications will be accepted for four (4) weeks from the date of advertisement.

Only shortlisted candidates will be contacted.

Pay: $80,000.00 – $85,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

technical officer jobs in the rocks, nsw

Technical Support & Onsite Services Officer

Admin Officer- Aged Care

Technical Support Officer

Systems Support Officer

ICT Business Analyst

Senior Technical Officer

IT Infrastructure & Systems Engineer

Quality Control Officer

TIS Technical Support Officer

Senior Intelligence Analyst

Technology Experience Officer

Research Officer - Pharmacology

FOGO Technical Officer

Technical Support Officer - L1

Observability Specialist

Technical Support Officer

Administrative Officer

Assistant Project Officer

AE2 Security Assistant

Maintenance Officer Lane Cove

I want to receive the latest job alert for technical officer in the rocks, nsw

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