In-Demand Scheduler production Jobs in Templestowe Lower Vic

Systems Operations Analyst
Intercontinental Exchange Holdings, Inc. —Southbank VIC
- Full-time
- Microsoft Office
- Analysis skills
- Bachelor's degree

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Systems Operations Analyst

Intercontinental Exchange Holdings, Inc. -
Southbank VIC

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Job Details

Full-time

Qualifications

TCP
Incident management
Deployment
LAN
System architecture
Microsoft Exchange
Microsoft Office
Analysis skills
Bachelor's degree
IT support
LDAP
Scripting
WAN
DNS
IT
Apache
Communication skills
Time management
Information Technology

Full Job Description

Job Description:

Job Purpose

The Systems Operations Analyst is part of a support organization that is responsible for the daily operations of multiple industry leading trading exchanges. This is a customer-facing position, providing immediate assistance to Intercontinental Exchange (ICE)/ New York Stock Exchange (NYSE) exchanges, back office, support personnel and IT staff, in an effort to achieve the highest customer satisfaction and minimize the impact of IT related problems. This is a critical support role within the overall architecture of ICE/NYSE exchanges, divisions, and infrastructure.

Responsibilities

Monitoring and Incident Management
- Monitor systems and applications within the production environment
- Diagnose and fix incidents raised through monitoring tools, conference bridges and chats
- Work with and escalate to internal and external teams to implement incident fixes, work-around and data recovery
- Open and update production incident tickets according to company standards
- Quickly assess issues and provide management with well-conceived short and long-term actions for restoration of services
- Communicate, escalate and perform root-cause analysis of production incidents
Problem Management
- Investigate and update incident tickets with root cause and incident description, ensuring appropriate corrective action follow-up tickets are assigned
- Manage incident tickets to closure, ensuring incident details are complete and accurate, and all corrective actions have been completed
- Troubleshoot day-to-day customer issues and provide direct support to clients
- Prepare documentation of troubleshooting and escalation procedures
System and Application Production Readiness
- Work with internal and external teams to expand and maintain operational runbooks and other documentation
- Check application and infrastructure availability and tasks at scheduled times
- Configure monitoring tools and alarms
Deployment Management
- Production deployments
- Approve and execute production deployment tasks
Participate in disaster recovery, business continuity and workplace recovery events
Participate in continuous improvement and automation programs, such as trend analysis of recurring issues
Provide and report on performance metrics of the environment
Follow the handover process documented to bring the next shift up to speed and highlight priority items or issues
Communicate important information about system maintenance, changes and events to clients, and address concerns regarding any aspect of the services
Understand the various trading and clearing platforms and apply technical knowledge to improve system performance and reliability
Participate in the on-call support schedule to ensure adequate business support coverage during core hours. Provide additional coverage out of hours for deployment and continuity test activities

Knowledge and Experience

Bachelor’s degree (IT-based) or experience within IT systems support and/or operational support of applications databases within a Linux/Unix OS environment
Proficiency in Bash and working knowledge of a broad range of Linux core utilities and scripting
Working knowledge of networking: specifically TCP and UDP
Understanding of systems architecture and design
Strong communication skills
High level of general IT skills with email and MS Office Applications
Able to think logically and critically
Analytical problem-solving skills with an ability to identify root cause(s)
Able to work as a team player across the organization
Able to build and maintain effective relationships with individuals and the team as a whole
Ability to be organized and decisive while under pressure
Customer focused, and dedicated to the best possible user experience
Excellent time management skills
Able to manage priorities and multi-task
Self-confident and assertive
Demonstrate reliability, flexibility, and attention to detail
Scheduling flexibility required

Preferred Knowledge and Experience

Experience with FIX Protocol
Basic knowledge of Java coding/debugging; ability to review logs/stack trace to debug issues
Basic Unix Shell scripting skills
Experience with enterprise monitoring solutions
Understanding and working knowledge of TCP/IP, UDP and Multicast technologies
Working knowledge of internetworking and various LAN/WAN technologies
Experience with an any enterprise incident management software and knowledge of BigPanda and PagerDuty
Experience with IBM MQ, Kafka
Experience with a job scheduler like Tidal
Working knowledge of router, switch, firewall, and proxy technologies: Apache, DNS, LDAP
Experience in or understanding of financial markets, trading, and clearing systems preferred

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scheduler production jobs in templestowe lower vic

Systems Operations Analyst

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