Posted: 28/05/2026
Closing Date: 26/06/2026
Salary: $85,000.00 - $92,000.00
Job Type: Permanent - Full Time
Location: North Parramatta
Job Category: Administration & Office Support
About Us
SydWest Multicultural is a not-for-profit organisation which is committed in providing a broad range of services across Greater Western Sydney, the Inner West and the City of Sydney. We are a leading organisation on cultural diversity offers flexible and integrated services across the life cycle for refugees and migrants; support for seniors; disability support; women and families; youth; housing support; and settlement services.
SydWest Multicultural Services’ Mission is to deliver quality services meeting diverse needs to maximise individual and community outcomes.
Our Vision is to create an inclusive society where all people have equal opportunities to grow and thrive.
Purpose of the Role:
The Roster coordinator as part of the disability Services team is responsible for scheduling the service delivery of support workers to our participants by providing a range of timely and accurate administrative support and rostering services. This will be achieved by maintaining rosters within a data management system.
Roles and responsibilities:
- Ensure all participants have staff rostered to provide service in line with their Service Agreement/Schedule of Supports/Roster of Care/Master Roster
- Staff rostered have the appropriate skills, experience and training suitable to participant needs
- Provide professional, efficient and customer-focused services to internal and external customers
- Provide solution-based outcomes for staffing and resource issues
- Ensure open communication with participants or other support so that participants are aware of any changes to their support worker or time of service
- Be aware of the requirements of the relevant Awards and Agreements for staff and roster accordingly
- Ensure that the roster is available for publishing a minimum of two (2) weeks in advance and that staff are aware of their rosters
- Manage support worker leave applications in accordance with Riverlink policies and procedures
- Monitor and maintain the Workforce email inbox
- Work closely with Team Leaders and Managers in regards to new participants onboarding, and existing participant changes
- Ensure all planned leave is appropriately allocated to replacement staff
- Ensure staff contract hours are recorded and met each roster
- Be responsible for the reallocation of staff when a participant cancels a shift, within the conditions of the relevant Award
- Review data entry of all shifts for accuracy, including shift times and allowances, and correct any discrepancies prior to the roster being exported
- Participate in the on-call roster
- Review staffing levels and skillset to maintain a consistent and robust workforce
- Contribute to service development/transformation such as service planning and increased confidence and competence across the workforce
- Organise training in consultation with Workforce Coordinator and team leaders/managers
- Identify and report on service gaps
- Weekly reporting to Payroll of leave, overtime, unmet contract hours etc
- Ad Hoc duties as required by the Head of Operations.
Essential requirements:
- Relevant tertiary qualifications in community services, disability, human services or social sciences/or equivalent experience
- Detailed knowledge and understanding of Person-Centred active support
- Demonstrated communication and complaint handling skills
- Demonstrated ability to manage systems of work in accordance with policies and procedures.
- Demonstrated ability to work with a diverse team.
- High level communication skills and exceptional organisational skills
- Critical thinker with strong analytical capabilities
- Current NSW Drivers Licence
- NDIS Worker Screening check
- Valid Working with Children's Check (WWCC) check
- A current Australian driver’s license
- Excellent written and verbal communication skills to ensure report writing, documentation and presentations are appropriate.
Benefits:
SydWest offers a range of benefits to its workforce, including but not limited to
- Salary packaging $18,550 via pre-tax deduction meaning more take-home pay
- SydWest Paid Parental Leave after a certain period of consecutive service period
- SydWest subsided Health & Wellbeing activities, e.g. exercises and massage
- Portal Long Service Leave for all employees at SydWest
- Professional support including career development opportunities
- Recognition and Reward
Key Attributes:
Resilience and Courage
- Always be calm and act constructively in highly pressured and unpredictable environments
- Give direct & honest response
- Accept criticism of own ideas and respond in a thoughtful and considered way
- Continue toward goals in the face of difficulty and adversity.
Orientation and Self Management
- Maintain focus on goals
- Independently pursue business objectives in an organised and efficient manner
- Priortise work tasks to meet job responsibilites
- Minimise work flow disruptions to complete high quality work within a specified time frame
- Good communication and listening skills to ensure professionalism and correct information is provided.
Flexibility
- Adapt effectively to changing plans and priorties
- Ability to handle multiple tasks at once
- Openly curious to learn and share ideas and better ways of working.
Ability to influence and negotiate
- Influence others with a fair and considered approach
- Work towards mutually beneficial win/win outcomes
- Show sensitivity and understanding in resolving conflicts
- Identify key stakeholders and gain their support in advance.
Ability to coordinate program and deliver results
- Implement positive and effective stakeholder engagement and communications strategy
- Drive a culture of achievement and acknowledge input of others
- Progress organisational priorities and ensure effective use of resources.
