Are you a strategic and creative brand and marketing professional who can turn insights into compelling campaigns that drive awareness, engagement and growth?
SSI is seeking a Brand and Marketing Lead to help strengthen how we connect with communities, partners, funders and stakeholders across a diverse, purpose-driven organisation.
Reporting to the General Manager, Strategic Partnerships and Sustainable Development, this role will lead the development and delivery of brand and marketing strategies for assigned core service areas. You will work closely with program teams, corporate functions, external agencies and community stakeholders to deliver integrated campaigns that support SSI’s organisational growth objectives and reinforce our brand.
In this role, you will manage end-to-end marketing activity across multiple channels, including digital advertising, social media, email marketing, website content and campaign collateral. You will use market research, data and insights to shape strategy, optimise performance and ensure marketing activity is targeted, effective and measurable.
This is an opportunity to use your marketing expertise to support programs that create meaningful outcomes for refugees, migrants, people seeking asylum, people with disability, young people, children and families, and culturally and linguistically diverse communities.
About the Role
You will:
- Develop and deliver brand and marketing strategies for assigned service areas that support SSI’s growth, engagement and stakeholder objectives.
- Lead integrated marketing campaigns across digital, advertising, email, social media, web and other owned channels.
- Create and manage compelling content that is audience-focused, brand-aligned and suitable for diverse communities.
- Conduct market research and use audience insights to inform campaign planning, targeting and messaging.
- Monitor, analyse and report on campaign performance, using data to optimise activity and improve outcomes.
- Partner with program teams and corporate functions to provide trusted marketing advice and ensure consistent messaging.
- Work with external agencies and suppliers to support high-quality, efficient and collaborative delivery.
- Manage marketing budgets and resources to maximise cost-efficiency and return on investment.
About You
You are a confident, proactive and solutions-focused marketing professional with strong judgement, excellent communication skills and the ability to manage multiple priorities in a fast-paced environment.
You enjoy working collaboratively with internal and external stakeholders and can translate complex program goals into clear, engaging and effective marketing activity. You are comfortable working across strategy and execution, from developing campaign plans and messaging to reviewing performance data and recommending improvements.
You will bring:
- Tertiary qualifications in Communications, Marketing, Public Relations or a related discipline.
- At least five years’ experience in a marketing, brand or communications role.
- Strong experience developing and delivering marketing and communications campaigns that support growth, engagement or revenue outcomes.
- A strong understanding of brand strategy, marketing principles, communications planning and best practice.
- Excellent writing and verbal communication skills, with the ability to tailor messages for different audiences and channels.
- Experience creating content across a range of formats, including web, social media, email and video.
- Strong knowledge of digital marketing channels, including SEO, social media marketing, digital advertising and email marketing.
- Experience using campaign performance data, insights and analytics to improve marketing outcomes.
- Strong project management skills, including planning, budgeting, prioritisation and delivery.
- Excellent stakeholder relationship skills and a collaborative, solutions-focused working style.
- Confidence using digital marketing tools such as Meta Ads Manager, Google Ads Manager, Google Analytics and WordPress.
- Experience using design tools such as Canva, Adobe InDesign, Illustrator or Photoshop would be highly valued.
- Experience in culturally diverse and trauma-informed communications would be desirable.
About Us
Settlement Services International (SSI Group) is a community organisation and social business that supports newcomers and other Australians to achieve their full potential.
We work with people from refugee and asylum-seeking backgrounds, culturally and linguistically diverse communities, people with disability, young people, children and families to build capacity, support inclusion and help people overcome inequality.
Our work spans employment, multicultural foster care, community engagement, advocacy, disability support, international and government affairs, and thought leadership across the social services sector.
At SSI, our values are social justice, diversity, compassion, respect, quality, ethics and innovation. We are committed to working in partnership with communities and stakeholders to create a more inclusive Australia.
About our Benefits
- Salary packaging options to receive up to $15,900 of your salary tax-free, meaning more take-home pay.
- Industry-leading hybrid and flexible working arrangements, supporting work from home and office.
- Access to in-house training and learning opportunities for professional development and growth.
- The opportunity to work alongside professional and dedicated team members who want to make a difference in our communities.
- The chance to use creative marketing strategies to support programs delivering meaningful outcomes for Australia’s diverse communities.
About our Recruitment Process
SSI Group is strongly committed to actively safeguarding children and young people and providing a safe environment for them to thrive.
We ensure children and young people’s safety and wellbeing is embedded in the everyday thinking and practice of everyone at SSI, whether they interact directly or indirectly with children and young people.
All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment. All staff who work on, support or manage Queensland child-related work must hold a Blue Card, even if they are not based in Queensland.
Our commitment to Diversity
SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability.
SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist with alternative formats, adjustments to the recruitment process, including the application form, and information about workplace adjustments and support networks.
To Apply
If you are excited by the opportunity above, we look forward to receiving your application, including your resume and a cover letter outlining your interest and suitability for the role.
Applications close 9th August 2026.
For more information on the recruitment process, please contact the Talent Acquisition team at
[email protected].
A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.
Please note we may schedule interviews as applications come in, so please apply promptly if this role aligns with your goals and experience.
