In-Demand Senior technical support Jobs in Sydney Nsw

Senior Technical Support Engineer (Integrations)
FloQast —Sydney NSW
- Full-time
- Bilingual
- Salesforce
- APIs
Senior Technical Support Representative
LearnUpon —Sydney NSW
- Contract
- CRM software
- Salesforce
- Databases
- Annual leave
Senior Technical Application Support Specialist
NASDAQ —Sydney NSW
- Full-time
- Hybrid work
- Communication skills
Technical BA (MS Dynamics)
HCLTech - Australia and New Zealand —Sydney NSW
- $120,000 - $130,000 a year
- Full-time
- Hybrid work
- Computer Science
- Data analysis skills
- Microsoft Office
Quick Apply
Senior Technical Consultant (Implementation)
ADP —North Sydney NSW
- Microsoft Excel
- Microsoft Office
- SQL
Senior Technical Services Lead
Origin84 —Surry Hills NSW
- $120,000 - $135,000 a year
- Full-time
- Computer science
- Management
- Computer Science
Quick Apply
Sr. Technical Support Specialist
OpenText —North Sydney NSW
- Rotating roster
- Salesforce
- Engineering
- SQL
IT Support Representative
King Living —Turrella NSW
- Full-time
- Software troubleshooting
- Customer service
- Communication skills
Quick Apply
Applications Support Senior Analyst (Assistant Vice President)
Citi —Sydney NSW
- Full-time
- Management
- Analysis skills
- Education
Senior Technical Support Engineer, Observe by Snowflake
Snowflake —Barangaroo NSW
- On call
- Azure
- Computer Science
- SQL
Senior Technical Consultant and Care Manager
SWIFT Financial Messaging Services —Sydney NSW
- Weekend availability
- Computer science
- Azure
- Computer Science
Technical Application Support Specialist
NASDAQ —Sydney NSW
- Full-time
- Hybrid work
- Scripting
- Communication skills
Senior Technical Specialist Offensive
Transport For NSW —Macquarie Park NSW
- $163,145 - $182,721 a year
- Full-time
- Azure
- AWS
- Communication skills
2d
Senior Desktop Support Engineer - Sydney, Australia
ESP Global Services Limited —Mascot NSW
- Computer science
- Computer Science
- Bachelor's degree
Quick Apply
Senior Technical Officer
AECOM —Sydney NSW
- Full-time
- Hybrid work
- AutoCAD
- Parental leave
Senior Test Analyst - Payments Settlements
Reserve Bank of Australia —Sydney NSW
- Full-time
- Finance
- Scripting
- Agile
ICT Customer Support Officer
AI Talent —Barangaroo NSW
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- Computer Science
- Software troubleshooting
- Engineering
- Work from home
Quick Apply
15h
Senior Production Support Analyst - Payments (Assistant Vice President)
Citi —Sydney NSW
- Full-time
- Microsoft Outlook
- SQL
- Analysis skills
Casual Trade Show Sales & Operations Assistant
SPC Enterprises PTY LTD —Punchbowl NSW
- $33 an hour
- Weekend availability
- Sales
- Customer service
- Warehouse experience
Quick Apply
Graduate AI Solutions Engineer
Xinference —Sydney NSW
- Full-time
- Hybrid work
- Computer Science
- Sales
- Bachelor's degree
Quick Apply

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Senior Technical Support Engineer (Integrations)

FloQast -
Sydney NSW

Apply Now

Job Details

Full-time

Qualifications

Jira
Bilingual
Mandarin
SSO
RESTful API
Multilingual
Enterprise software
Salesforce
Slack
Technical support
Zendesk
REST
B2B
APIs
JSON
SaaS
AI
Log analysis
Leadership
Communication skills
German
Information Technology

Full Job Description

What You'll Do:

Own support cases from customers/colleagues/partners, applying proper prioritization and delivering clear and effective solutions primarily via email and screen share.
Troubleshoot error messages and unexpected behaviors, unblocking customers by identifying root causes and delivering technical resolutions.
Perform backend configuration work, including data transformations, uploads, and migrations, to maintain functionality and meet customer requirements.
Handle a wide range of L1, L2, and L3 support cases related to assigned Solution(s) and SME specialization(s), including ownership of the most technically demanding cases within the team.
Lead L3 case resolution end-to-end, coordinating with Engineering from initial triage through remediation; serves as the primary Support representative during P2 incidents and co-leads P0/P1 response alongside Support leadership.
Develop and maintain expertise in 4+ SME areas, with recognized depth that the broader team draws on.
Utilize internal admin tools (Super) to retrieve and modify account data (CRUD operations) and provide hands-on assistance within customer environments.
Leverage technical tools like session replay, log analysis, developer tools, and API clients (e.g., Postman) to perform troubleshooting.
Participate in daily standups and internal Slack discussions to collaborate on active tickets and projects.
Mentor fellow TSEs through shadowing sessions, ticket reviews, and live ticket collaboration.
Partner with local colleagues (ASM, ATC, PIC, AM, etc) on regional customer implementations and post-launch initiatives, and contribute to internal APAC planning and reporting cadences.
Contribute to assigned special projects and initiatives, leveraging creative problem-solving skills to help the department achieve its goals.

What You'll Bring:

Typically 7–10 years of experience in Technical Support, IT, or a related technical field.
High EQ with the ability to assess customer urgency and deliver accurate, timely, and empathetic support.
Ability to apply critical thinking to troubleshoot, diagnose, and resolve customer-reported technical issues.
Strong technical aptitude with the ability to quickly gain proficiency in complex products, including rapidly evolving features across an innovative platform.
Strong written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
Team-first attitude and experience working cross-functionally with Engineering, Product, Customer Success, etc.
Proven ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Experience with ticketing systems (e.g., Zendesk, Salesforce, JIRA) for case management and escalation processes.
Comfort using AI-assisted tools in day-to-day support workflows, including case summarization, knowledge retrieval, and troubleshooting assistance.

Nice to Haves:

Experience working in a B2B Fintech SaaS environment
Prior experience troubleshooting cloud-based platforms or enterprise applications, particularly ERPs or other accounting/finance tools.
Familiarity with regex, JSON, or basic scripting for log analysis, data troubleshooting, and API debugging.
Knowledge of authentication protocols (OAuth, SAML, SSO) and file transfer mechanisms (SFTP, REST APIs).
Hands-on experience with AI-powered support tools, automation strategies, or chatbot-driven ticket deflection.
Familiarity with session replay or log analysis tools for debugging customer issues.
Experience mentoring or training other team members while collaborating on tickets, projects, or escalations.
Degree in a relevant field such as Information Systems, Information Technology, Business, Finance, Accounting, Engineering, Communications, Technical Writing, or a related discipline.
Multi-language support experience (e.g., bilingual English-Mandarin, English-German, etc).

About FloQast:

FloQast is the leading AI-powered Accounting Transformation Platform, uniquely built by former accountants for accountants. We automate complex, recurring accounting workflows—transforming preparers into strategic reviewers and relieving accountants from tedious manual work. Our cloud-based solution is trusted by over 3,500 world-class accounting teams, including Lululemon, Doordash, and the MLB, to drive collaboration and financial accuracy. Driven by a mission to continuously elevate the profession, FloQast is redefining both the practice and the perception of accounting on a global scale.

Our values act as a guiding compass, shaping every decision we make, and are non-negotiable, particularly in our hiring process. Alongside our employees, partners, and customers, we embody these values every day:

Unwaveringly Authentic

Ambitious with Integrity

Empowered to Grow

Committed to Collaboration

Customer Obsessed in All Ways

FloQast is regularly rated as a Best Place to Work!

Inc. Magazine’s Best Workplaces in 2025, 2024, 2023, 2022, and 2021

Best Places to Work by LA Business Journal since 2017 (that’s 9 years!)

Built In’s Best Place to Work in Los Angeles 7 years in a row!

Because we are Customer Obsessed in All Ways, check out what our customers have to say about FloQast on G2 Crowd.

FloQast, Inc is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We aim to recruit the right people for the jobs we have to offer, and to assess applications on the basis of relevant skills, education, and experience. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and strive to provide a professional and welcoming workplace for all employees.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

senior technical support jobs in sydney nsw

Senior Technical Support Engineer (Integrations)

Senior Technical Support Representative

Senior Technical Application Support Specialist

Technical BA (MS Dynamics)

Senior Technical Consultant (Implementation)

Senior Technical Services Lead

Sr. Technical Support Specialist

IT Support Representative

Applications Support Senior Analyst (Assistant Vice President)

Senior Technical Support Engineer, Observe by Snowflake

Senior Technical Consultant and Care Manager

Technical Application Support Specialist

Senior Technical Specialist Offensive

Senior Desktop Support Engineer - Sydney, Australia

Senior Technical Officer

Senior Test Analyst - Payments Settlements

ICT Customer Support Officer

Senior Production Support Analyst - Payments (Assistant Vice President)

Casual Trade Show Sales & Operations Assistant

Graduate AI Solutions Engineer

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