JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
What this opportunity involves:
Our Work Dynamics business line works with some of the world's leading organisations to provide onsite solutions.
We take pride in having ‘a talent for talent,’ a culture that develops world-class teams, where talented people learn from and inspire each other. We give our people a transparent, flexible, and agile way to progress their career within JLL and achieving their ambitions.
An overview of the role:
The Workplace Coordinator is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service within our client’s offices. This role is crucial in increasing the level of engagement and partnership between JLL, service partners, and Westpac to provide superior service delivery. The Workplace Coordinator is responsible for implementing the experience program at the client site, serving as the face of the workplace and ensuring consistently high-quality experiences for staff and visitors.
A snapshot of the role:
Client Experience and Engagement
Serve as the initial point of contact for Westpac employee enquiries, issues, troubleshooting, and feedback related to workplace services, with the primary goal of positively impacting the care and comfort of employees and guests
Provide a visible, welcoming presence in the workplace, including time at reception/entry points and regular floor walks to proactively identify needs and improve day-to-day experience
Support key engagement activities and events in partnership with JLL and Westpac stakeholders to enhance connection, culture, and workplace experience
Support data collection, insights, and reporting that aligns to Westpac’s goals and helps drive service improvements
Ensuring Exceptional Service
Work collaboratively within the account team to support delivery of Experience Services across all business lines (Facility Management, Engineering, Transactions, Projects, etc.)
Assist with vendor and service partner coordination to support consistent service delivery and positive outcomes
Conduct routine walkthroughs and soft services checks to confirm workplace readiness, presentation standards, and service performance
Respond to requests and issues promptly, including personal follow-up to ensure the request is resolved and the employee experience is positive
Identify potential risks and escalate appropriately to help prevent privacy breaches, security incidents, or disruption to Westpac operations
Contribute to continuous improvement by identifying gaps, sharing ideas, and supporting implementation of improved ways of working
Sound like you? This is what we’re looking for:
Prior relevant experience in hospitality, workplace/office operations, facility/property support, or operations (commercial real estate exposure preferred)
Exceptional customer service skills and professionalism, with a genuine passion for hospitality and creating positive workplace experiences
Strong communication skills (written and verbal) and confidence engaging with a wide range of stakeholders
Strong organisation and attention to detail, with the ability to manage multiple priorities and deliver in a fast-paced environment
Ability to work independently while also being highly collaborative as part of a wider account team
Confidence using everyday workplace technology, including Microsoft Office (Teams, Outlook, Excel, Word, PowerPoint, OneNote)
Benefits:
Great employee discounts off fitness, wellbeing & other renowned bands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Interested candidates, please apply following the link below quoting job reference number REQ526826
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
