In-Demand Certificate iv in information technology Jobs in Sydney Nsw

ICT Customer Support Officer
AI Talent —Barangaroo NSW
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- Computer Science
- Software troubleshooting
- Engineering
- Work from home
Quick Apply
3d
ICT Support Technicians nec
AI Talent —Barangaroo NSW
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- Azure
- Management
- Software troubleshooting
- Work from home
Quick Apply
3d
Project Management Office (PMO) Trainee
Thales —Woolloomooloo NSW
- Full-time
- Computer skills
- Communication skills
- Health insurance
- Parental leave
Service Desk Analyst
Brennan IT —Sydney NSW
- Weekend availability
- Azure
- Management
- Computer Science
Service Desk Officer
Children's Medical Research Institutue —Westmead NSW
- Full-time
- Communication skills
Analyst/Senior Analyst - Fraud and Forensic Services
RSM —Sydney NSW
- Full-time
- Analysis skills
- Communication skills
Regional Support Coordinator
MyIntegra —Castle Hill NSW
- Full-time
- Remote
- Communication skills
- Time management
- Parental leave
- Employee assistance program
Quick Apply
Weapons Technician-Typhoon
Serco Plc —Sydney NSW
- Full-time
- Engineering
- Maintenance
1d
Operational Contract Support Officer
Transport For NSW —Milsons Point NSW
- $92,760 - $97,481 a year
- Full-time
- Finance
- Administrative experience
- No degree
6d
Workforce Competency Specialist
Transport For NSW —Eveleigh NSW
- $141,678 - $158,677 a year
- Full-time
6d
Claims Automation Developer
Pacific Life Re (Australia) Pty Limited —Sydney NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Parental leave
Quick Apply
ILS Analyst (LSAR)
KBR —Sydney NSW
- Full-time
- Engineering
- Bachelor's degree
- No degree
- Parental leave
12d
HSEQ & Facilities Officer
Teletrac Navman —Sydney NSW
- Communication skills
Dental Assistant
Thornleigh Periodontal Clinic —Thornleigh NSW
- $30 - $38 an hour
- Part-time
- Clinic
- In-person
- Communication skills
Quick Apply
14d

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ICT Support Technicians nec
AI Talent —Barangaroo NSW
Certificate III or IV in Information Technology, or a relevant tertiary qualification in ICT, Computer Science, or a related discipline.
$70,000 - $120,000 a year
Quick Apply
3d

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ICT Customer Support Officer

AI Talent
Barangaroo NSW

Quick Apply

Job Details

Permanent | Full-time
$70,000 - $120,000 a year
3 days ago

Benefits

Visa sponsorship
Work from home

Qualifications

ITIL Foundation
Website maintenance
TCP
Computer Science
Software troubleshooting
Call centre
Certificate IV
Content management systems
Engineering
IT service management
DHCP
Analysis skills
Bachelor's degree
ITIL
CompTIA Network+
IT support
DNS
Diploma
Communication skills
CompTIA A+
Help desk
Information Technology

Full Job Description

## ICT Customer Support Officer

## Position Overview

We are looking for a motivated and technically proficient ICT Customer Support Officer to join our team and deliver high-quality technical assistance to end users across the organisation. In this role, you will be responsible for diagnosing and resolving hardware and software issues, supporting the deployment and maintenance of computer infrastructure, and ensuring staff can make effective use of technology in their day-to-day work. You will bring strong communication skills, a customer-focused mindset, and the ability to work efficiently in a fast-paced environment. This position is well suited to a detail-oriented professional who thrives on problem-solving and is committed to delivering outstanding service.

## Key Responsibilities

- Respond promptly and professionally to user queries regarding hardware and software problems, providing clear guidance and timely resolutions via phone, email, or in person
- Diagnose and troubleshoot technical issues across a range of systems, applications, and devices, escalating complex matters to senior technical staff where appropriate
- Assess software and hardware requirements to develop practical solutions that meet user and business needs
- Install, configure, and update software applications and operating systems, ensuring compatibility and optimal performance across user environments
- Adapt and modify existing programmes and applications to align with evolving user requirements and organisational workflows
- Repair, replace, and maintain peripheral equipment including printers, terminals, modems, and other connected devices
- Assist in the implementation and maintenance of computer networks, contributing to the configuration and ongoing support of network infrastructure
- Support the design, maintenance, and updating of websites and internal digital platforms as required
- Promote and educate end users on the efficient and effective use of applications, equipment, and IT systems to maximise productivity
- Maintain accurate records of support requests, resolutions, and equipment inventory using ticketing and asset management systems
- Contribute to the development and documentation of IT support procedures, user guides, and knowledge base articles
- Provide support within a call centre environment where required, handling a high volume of inbound technical queries with professionalism and efficiency

## Required Qualifications & Skills

- Certificate IV or Diploma in Information Technology, Network Engineering, or a related discipline, or equivalent practical experience
- Demonstrated experience in an ICT support, help desk, or technical services role
- Solid understanding of computer hardware, software applications, and operating systems (Windows and/or macOS)
- Experience installing, configuring, and troubleshooting software and peripheral equipment
- Familiarity with networking fundamentals including TCP/IP, DNS, DHCP, and basic network troubleshooting
- Proficiency in using IT ticketing and asset management systems to log, track, and resolve support requests
- Strong analytical and problem-solving skills with the ability to diagnose issues methodically and efficiently
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users
- Customer-focused attitude with a professional, patient, and approachable manner
- Ability to manage multiple priorities, work independently, and perform effectively under pressure

## Preferred Qualifications

- Bachelor's degree in Information Technology, Computer Science, or a related field
- Industry certifications such as CompTIA A+, CompTIA Network+, Microsoft 365 Certified, or ITIL Foundation
- Experience supporting users in a call centre or high-volume help desk environment
- Knowledge of Active Directory, Microsoft 365, and remote desktop support tools
- Familiarity with website content management systems (CMS) and basic web maintenance tasks
- Experience working within ITIL or other IT service management frameworks

## Why Join Us?

- Be part of a collaborative, inclusive team culture that values continuous learning and professional growth
- Access ongoing training, certifications, and career development opportunities to advance your ICT career
- Enjoy flexibility in your working arrangements, with a consistent and structured shift schedule to support work-life balance
- Contribute to meaningful work that directly supports staff productivity and organisational success
- Competitive remuneration package with superannuation, recognising your skills and experience

## Job Details

- Job Type: Full-time, Permanent
- Work Schedule: 8-hour shift
- Salary: $70,000 – $120,000 per year + Super

Job Types: Full-time, Permanent

Pay: $70,000.00 – $120,000.00 per year

Benefits:

Work from home

Application Question(s):

Are you currently in Australia?
Are you looking for visa sponsorship?
How many years of experience do you have?

Work Location: Hybrid remote in Barangaroo NSW 2000

Quick Apply

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certificate iv in information technology jobs in sydney nsw

ICT Customer Support Officer

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