In-Demand certificate iv in information technology Jobs in sydney nsw

ICT Customer Support Officer
AI Talent —Sydney NSW
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- Computer Science
- Software troubleshooting
- Engineering
- Work from home
Quick Apply
1d
ICT Support Technicians nec
AI Talent —Sydney NSW
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- Azure
- Management
- Software troubleshooting
- Work from home
Quick Apply
1d
Hardware Technician
AI Talent —Sydney NSW
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- Software troubleshooting
- Organisational skills
- Communication skills
- Work from home
Quick Apply
1d
Cloud Support Associate Apprentice, Support Engineering
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- Computer Science
- Engineering
- Senior Secondary Certificate of Education
- On-the-job training
Service Desk Officer
Children's Medical Research Institutue —Westmead NSW
- Full-time
- Communication skills
Technical Writer
AI Talent —Sydney NSW
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- Microsoft Word
- Writing skills
- Research
- Work from home
Quick Apply
ILS Analyst (LSAR)
KBR —Matraville NSW
- Full-time
- Engineering
- Bachelor's degree
- No degree
- Parental leave
Electrical Supervisor
Thales —Sydney NSW
- Full-time
- No degree
- Leadership
- Health insurance
- Parental leave
Regional Support Coordinator
MyIntegra —Castle Hill NSW
- Full-time
- Remote
- Communication skills
- Time management
- Parental leave
- Employee assistance program
Quick Apply
Senior Compliance Officer
Department of Customer Service —Sydney NSW
- $129,464 - $142,665 a year
- Full-time
- Hybrid work
- Construction
- Communication skills
5d
Facilities & HSEQ Coordinator
Vontier —Sydney NSW
- $58,778.38 - $98,366.84 a year
- Full-time
- Hybrid work
- Office
- In-person
- Communication skills
- Travel reimbursement
- Parental leave
Quick Apply
7d
Recruitment Consultant
AI Talent —Sydney NSW
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
- Work from home
Quick Apply
Dental Assistant - Lotus Dental
Abano Healthcare —Neutral Bay NSW
- Part-time
- Clinic
- Patient care
- Organisational skills
Quick Apply
Pharmacy Technician Grade 2
NSW Health —Sydney NSW
- $74,779.72 - $81,969.92 a year
- Full-time
- Customer service
- Communication skills
- Hospital experience
- Annual leave
- Employee assistance program
14h
Senior Investigator
Department of Creative Industries, Tourism, Hospitality and Sport —Sydney NSW
- $99,938 - $110,271 a year
- Full-time
- Hybrid work
1d
Risk and Assurance Administrator
Daikin —Chipping Norton NSW
- Full-time
- Microsoft Office
- Administrative experience
- SharePoint
- On-the-job training
AST - Clinical Educator NSW
Device Technologies Australia —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Powerpoint
- CRM software
- CPR Certification
- Parental leave

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Based on your search for certificate iv in information technology

ICT Customer Support Officer
AI Talent —Sydney NSW
Diagnose and troubleshoot technical issues across a range of systems, applications, and devices, escalating complex matters to senior technical staff where…
$70,000 - $120,000 a year
Quick Apply
1d
ICT Support Technicians nec
AI Talent —Sydney NSW
Certificate III or IV in Information Technology, or a relevant tertiary qualification in ICT, Computer Science, or a related discipline.
$70,000 - $120,000 a year
Quick Apply
1d

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certificate iv in information technology jobs near sydney nsw

ICT Customer Support Officer

AI Talent
Sydney NSW

Quick Apply

Job Details

Permanent | Full-time
$70,000 - $120,000 a year
1 day ago

Benefits

Visa sponsorship
Work from home

Qualifications

ITIL Foundation
Website maintenance
TCP
Computer Science
Software troubleshooting
Call centre
Certificate IV
Content management systems
Engineering
IT service management
DHCP
Analysis skills
Bachelor's degree
ITIL
CompTIA Network+
IT support
DNS
Diploma
Communication skills
CompTIA A+
Help desk
Information Technology

Full Job Description

## ICT Customer Support Officer

## Position Overview

We are looking for a motivated and technically proficient ICT Customer Support Officer to join our team and deliver high-quality technical assistance to end users across the organisation. In this role, you will be responsible for diagnosing and resolving hardware and software issues, supporting the deployment and maintenance of computer infrastructure, and ensuring staff can make effective use of technology in their day-to-day work. You will bring strong communication skills, a customer-focused mindset, and the ability to work efficiently in a fast-paced environment. This position is well suited to a detail-oriented professional who thrives on problem-solving and is committed to delivering outstanding service.

## Key Responsibilities

- Respond promptly and professionally to user queries regarding hardware and software problems, providing clear guidance and timely resolutions via phone, email, or in person
- Diagnose and troubleshoot technical issues across a range of systems, applications, and devices, escalating complex matters to senior technical staff where appropriate
- Assess software and hardware requirements to develop practical solutions that meet user and business needs
- Install, configure, and update software applications and operating systems, ensuring compatibility and optimal performance across user environments
- Adapt and modify existing programmes and applications to align with evolving user requirements and organisational workflows
- Repair, replace, and maintain peripheral equipment including printers, terminals, modems, and other connected devices
- Assist in the implementation and maintenance of computer networks, contributing to the configuration and ongoing support of network infrastructure
- Support the design, maintenance, and updating of websites and internal digital platforms as required
- Promote and educate end users on the efficient and effective use of applications, equipment, and IT systems to maximise productivity
- Maintain accurate records of support requests, resolutions, and equipment inventory using ticketing and asset management systems
- Contribute to the development and documentation of IT support procedures, user guides, and knowledge base articles
- Provide support within a call centre environment where required, handling a high volume of inbound technical queries with professionalism and efficiency

## Required Qualifications & Skills

- Certificate IV or Diploma in Information Technology, Network Engineering, or a related discipline, or equivalent practical experience
- Demonstrated experience in an ICT support, help desk, or technical services role
- Solid understanding of computer hardware, software applications, and operating systems (Windows and/or macOS)
- Experience installing, configuring, and troubleshooting software and peripheral equipment
- Familiarity with networking fundamentals including TCP/IP, DNS, DHCP, and basic network troubleshooting
- Proficiency in using IT ticketing and asset management systems to log, track, and resolve support requests
- Strong analytical and problem-solving skills with the ability to diagnose issues methodically and efficiently
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users
- Customer-focused attitude with a professional, patient, and approachable manner
- Ability to manage multiple priorities, work independently, and perform effectively under pressure

## Preferred Qualifications

- Bachelor's degree in Information Technology, Computer Science, or a related field
- Industry certifications such as CompTIA A+, CompTIA Network+, Microsoft 365 Certified, or ITIL Foundation
- Experience supporting users in a call centre or high-volume help desk environment
- Knowledge of Active Directory, Microsoft 365, and remote desktop support tools
- Familiarity with website content management systems (CMS) and basic web maintenance tasks
- Experience working within ITIL or other IT service management frameworks

## Why Join Us?

- Be part of a collaborative, inclusive team culture that values continuous learning and professional growth
- Access ongoing training, certifications, and career development opportunities to advance your ICT career
- Enjoy flexibility in your working arrangements, with a consistent and structured shift schedule to support work-life balance
- Contribute to meaningful work that directly supports staff productivity and organisational success
- Competitive remuneration package with superannuation, recognising your skills and experience

## Job Details

- Job Type: Full-time, Permanent
- Work Schedule: 8-hour shift
- Salary: $70,000 – $120,000 per year + Super

Job Types: Full-time, Permanent

Pay: $70,000.00 – $120,000.00 per year

Benefits:

Work from home

Application Question(s):

Are you currently in Australia?
Are you looking for visa sponsorship?
How many years of experience do you have?

Work Location: Hybrid remote in Sydney NSW 2000

Quick Apply

Refine Your Search

certificate iv in information technology jobs in sydney nsw

ICT Customer Support Officer

ICT Support Technicians nec

Hardware Technician

Cloud Support Associate Apprentice, Support Engineering

Service Desk Officer

Technical Writer

ILS Analyst (LSAR)

Electrical Supervisor

Regional Support Coordinator

Senior Compliance Officer

Facilities & HSEQ Coordinator

Recruitment Consultant

Dental Assistant - Lotus Dental

Pharmacy Technician Grade 2

Senior Investigator

Risk and Assurance Administrator

AST - Clinical Educator NSW

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