In-Demand Airport customer service Jobs in Sydney Nsw

Customer Advocacy Specialist
Virgin Australia —Sydney NSW
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Work from home
9d
Customer Service Agent
Boral —Sydney NSW
- Overtime
- Communication skills
Freight Air Cargo Examination Officer - Sydney
ISS —Sydney NSW
- Rotating roster
- On-the-job training
- Employee assistance program
Ramp Agent
Swissport International AG —Mascot NSW
- Part-time
- Computer skills
- Communication skills
- Paid training
- Opportunities for advancement
Retail Assistant - Bansktown Airport
ALDI Stores —Bankstown Aerodrome NSW
- $31.27 an hour
- Part-time
- Health insurance
- Annual leave
Quick Apply
Customer Service / Allocator Agent
Wymap Group —Banksmeadow NSW
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Employee assistance program
- Gym membership
2d
Delivery Driver
The Jerky Co —Sydney NSW
- $33 - $36 an hour
- Part-time
- Customer service
- Organisational skills
- In-person
Quick Apply
7d
Ground Handlers - Airline Service Operators
Wymap Group —Mascot NSW
- Weekend availability
- Outdoor work
7d
Customer Service Supervisor - Sydney Airport
Redspot Car Rentals —Sydney Kingsford Smith Airport NSW
- Full-time
- Management
- Customer service
- Analysis skills
- Health insurance
- Gym membership
Quick Apply
Ground Crew - Freight
Qantas Freight —Sydney NSW
- Part-time
- Forklift
- On-the-job training
- Parental leave
Quick Apply
Customer Delivery Drivers
dnata catering and retail —Sydney Kingsford Smith Airport NSW
- Weekend availability
- Communication skills
- Annual leave
- Employee assistance program
Lounge Attendant
Plaza Premium Lounge —Mascot NSW
- $27.08 an hour
- 8 hour shift
- Hospitality
- Customer service
- In-person
- Travel reimbursement
- Free food
Quick Apply
2d
Sydney Airport - Cabin Cleaning Officer
Star Aviation Services —Mascot NSW
- Part-time
- Time management
Quick Apply
FOH Positions Airport Lounge
Compass Group Australia —Mascot NSW
- $27.09 an hour
- Part-time
- Travel reimbursement
Seasonal Customer Experience Specialist - Sydney Stores
Oroton —Sydney NSW
- Temporary
- Employee assistance program
Quick Apply
1d
Port Delivery Agent - Shore Excursions | Fixed term
TUI Group —Sydney NSW
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Valet Driver - NSW
First Class Valet Pty Limited —Sydney NSW
- Temporary
- In-person
- Paid training
- Professional development assistance
Quick Apply
Guest Service Agent
AccorHotel —Mascot NSW
- Customer service
- Communication skills
Quick Apply
2d
Ferry Driver
Europcar —Sydney NSW
- Part-time
- Health insurance
- Employee assistance program
Front Office All-Rounder
AccorHotel —Mascot NSW
- Weekend availability
- Hospitality
- Customer service
- Master's degree
- Employee assistance program
Quick Apply

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Customer Advocacy Specialist

Virgin Australia -
Sydney NSW

Apply Now

Job Details

Permanent | Full-time
9 days ago

Benefits

Work from home
Insurance services

Qualifications

Organisational skills
Communication skills

Full Job Description

510035

Sydney, NSW, Australia
Brisbane, QLD, Australia
Melbourne, VIC, Australia

Full-Time (Permanent)

Closing on: Sep 7 2026

Brisbane based ideally – Sydney will be considered

We’re the airline that dares to be different. Bold, down-to-earth and built around giving our guests real choice. Safety is our backbone, service is our heartbeat, and our people are our superpower. We combine heart and smarts to deliver seamless, enjoyable experiences that put the fun back into flying and empower our guests with real choice.

What you will be doing:

We're now looking for a Customer Advocacy Specialist to join our highly respected team. If you thrive on solving complex problems, influencing positive outcomes and advocating for customers while balancing commercial and regulatory considerations, this is an opportunity to make a genuine impact.

Our Customer Advocacy team is responsible for resolving the airline's most complex, sensitive and high-profile customer matters. You'll become a trusted expert responsible for managing some of Virgin Australia's most challenging customer cases, working closely with senior leaders, operational teams and external stakeholders to resolve issues with empathy, professionalism and sound judgement.

Every case is different, requiring strong critical thinking, exceptional communication and the ability to balance customer advocacy with commercial, operational and regulatory obligations.

This will be important as the business readies itself for the introduction of the Aviation Industry Ombuds Scheme in 2026.

Reporting to the Head of Customer Advocacy, you'll also play an important role in identifying systemic issues and influencing improvements that enhance the customer experience. Other responsibilities include:

Manage Virgin Australia's most complex, high-risk and escalated customer complaints from end to end

Manage sensitive matters involving vulnerable customers, accessibility requirements and other complex customer circumstances, escalating legal, regulatory and reputational risks where appropriate.

Deliver fair, balanced and customer-focused resolutions while protecting the interests of the business

Liaise with internal stakeholders across Customer Experience, Airport Operations, Contact Centres, Commercial, Legal and Operational teams to gather information and resolve complex matters

Prepare high-quality written responses for customers, regulators and external dispute resolution bodies

Ensure complaints are managed in accordance with regulatory obligations, company policies and service standards

Support governance, reporting and continuous improvement initiatives across Customer Advocacy

You'll be great in this role if you have:

Experience managing complex customer complaints, escalations or dispute resolution cases in highly regulated environments

Outstanding investigation, problem-solving and decision-making skills

Exceptional written communication skills with the ability to prepare professional, high-quality correspondence

The confidence to navigate complex situations involving competing priorities and sensitive issues

Strong stakeholder management skills with experience influencing across multiple business areas

Excellent organisational skills with the ability to manage multiple high priority cases simultaneously

Experience managing Executive, Ombuds or regulatory escalations would highly desirable

Experience within aviation, travel, hospitality or another highly regulated customer environment would be favourable

Your Benefits & Beyond

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)

A flexible, hybrid work style. Work from home or the office, adapt your location to suit your style and needs

Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide

Cheaper hospitality, retail, technology, beauty and wellness services

Free counselling and access to a wellbeing app to support your physical, mental, social and financial health

‘Dress for Your Day’ – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.

Next Steps:

Virgin Australia Group prides itself on recruiting the right people to meet the challenges ahead. No matter their role – our employees share an enormous amount of passion for our guests and ambition to be the most loved airline in Australia.

Virgin Australia is an equal opportunity employer and is committed to creating an inclusive culture and supportive environment for our people.

Ready to apply?

We’re ready to hear from you. Apply now.

Apply Now

Refine Your Search

airport customer service jobs in sydney nsw

Customer Advocacy Specialist

Customer Service Agent

Freight Air Cargo Examination Officer - Sydney

Ramp Agent

Retail Assistant - Bansktown Airport

Customer Service / Allocator Agent

Delivery Driver

Ground Handlers - Airline Service Operators

Customer Service Supervisor - Sydney Airport

Ground Crew - Freight

Customer Delivery Drivers

Lounge Attendant

Sydney Airport - Cabin Cleaning Officer

FOH Positions Airport Lounge

Seasonal Customer Experience Specialist - Sydney Stores

Port Delivery Agent - Shore Excursions | Fixed term

Valet Driver - NSW

Guest Service Agent

Ferry Driver

Front Office All-Rounder

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