In-Demand Technical support assistant Jobs in Sydney, Nsw

Technical Support Analyst II
Newforma —Parramatta NSW
- Weekend availability
- Remote
- CRM software
- Laboratory
- Azure
Quick Apply
7d
Technical Assistant
Children's Cancer Institute —Randwick NSW
- $73,000 - $77,000 a year
- Full-time
- Laboratory
- Laboratory experience
- Working with children
Research Assistant
Children's Medical Research Institutue —Westmead NSW
- Full-time
- Data analysis skills
- Research
- Bachelor's degree
Laboratory Assistant
SGS —Alexandria NSW
- Laboratory
- Laboratory experience
Quick Apply
Research Assistant
University of Sydney —Westmead NSW
- $89,755 a year
- Full-time
- Laboratory experience
- Research
- University
12d
Smart Systems Support Engineer
Tecco Intelligence Group Pty Ltd —St Leonards NSW
- $75,000 - $90,000 a year
- Part-time
- Construction site
- Construction
- In-person
- Travel reimbursement
- Free food
Quick Apply
JAG - Assistant Designer
APG & Co —Mascot NSW
- Part-time
- Microsoft Office
- Organisational skills
- Construction
- Parental leave
- Employee assistance program
Quick Apply
Sales Assistant and Mobile/Computer Repair Technician
DaBo Mobile and Computer Repair —Gordon NSW
- $24.95 - $44.88 an hour
- Part-time
- Customer service
- In-person
- Communication skills
Quick Apply
Research Assistant
Children's Cancer Institute —Randwick NSW
- Full-time
- Research
- Analysis skills
- Bachelor's degree
12d
Junior Developer
Brighte Capital —Sydney NSW
- Full-time
- Azure
- Master's degree
- Databases
11d
Site Assistant
EROS Construction Pty Ltd —Rhodes NSW
- From $56,000 a year
- Full-time
- Administrative experience
- Computer skills
- Construction
Quick Apply
Inspection Technician & Trade Assistant
Bob Adams Lifting Pty Ltd —St Peters NSW
- $70,000 - $110,000 a year
- Full-time
- AutoCAD
- Forklift
- Senior Secondary Certificate of Education
- Professional development assistance
Quick Apply
JAG - Assistant Designer
Sportscraft —Mascot NSW
- Part-time
- Microsoft Office
- Organisational skills
- Construction
- Parental leave
- Employee assistance program
Quick Apply
SCHN - Linen Handler
The Sydney Children's Hospitals Network —Sydney NSW
- $59,919.26 a year
- Part-time
- Communication skills
- Employee assistance program
13d
Laboratory Assistant
Pallion —Sydney NSW
- Full-time
Environmental Services Assistant - REQ632555
The Sydney Children's Hospitals Network —Sydney NSW
- $59,919.26 a year
- Part-time
- Employee assistance program
Insolvency Assistant Manager/Manager
Asset Restructuring Group —Sydney NSW
- $100,000 - $150,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Travel reimbursement
- Profit sharing
Quick Apply
17h
Team Assistant (Administration Assistant)
Ashurst LLP —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Parental leave
General Assistant - Part Time 0.4 FTE - Ongoing - Bankstown South Infants School
School Administrative and Support —Sydney NSW
- $22.81 - $33.50 an hour
- Part-time
- Communication skills
14d
Casual Workplace Coordinator
DAB-Jones Lang LaSalle (NSW) Pty Ltd —Sydney NSW
- Part-time
- Microsoft Excel
- Customer service
- Data analysis skills
- Health insurance
- Parental leave
Quick Apply
7d

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technical support assistant jobs near sydney, nsw

Technical Support Analyst II

Newforma -
Parramatta NSW

Quick Apply

Job Details

7 days ago

Benefits

Company events

Qualifications

Jira
CRM software
Authentication
System administration
Azure
Microsoft Outlook
Computer Science
Customer service
Salesforce
Mobile applications
LAN
Microsoft Exchange
Web servers
Databases
Administrative experience
AWS
WAN
AI
Communication skills
MySQL
Time management
Help desk
VPN

Full Job Description

At Newforma, you’ll help shape the future of project information management for architects, engineers, and contractors worldwide. Join a team that’s trusted by over 1,500 firms to simplify how they work. Together, we’re creating tools that connect people to the information they need, faster and smarter. Let’s build something great.

We are looking for a Technical Support Analyst II who will identify, troubleshoot and resolve product and technical issues for all Newforma software products including on-premise enterprise, hosted solutions (Cloud) and mobile applications. This role analyzes the issue to determine if it is functioning "as designed" or appears to be a product defect, seeks to identify workarounds when standard procedures have failed, and escalates cases to Tier 3 as necessary under specified criteria, constantly seeking to ensure customers are informed of progress and issues are resolved in a timely fashion. This may involve swarming techniques that engage other team members and managers for assistance as necessary.

The Technical Support Analyst II is familiar with standard troubleshooting concepts, practices, and procedures and relies on experience and judgment to plan and accomplish goals. This role is also responsible for updating individual contact and account information in the Salesforce CRM system as well as contributing to and maintaining content in Knowledgebase Articles from solutions to cases.

This position will require some off hour activity to support the customer base during off business hours (less than 10%) and travel for company events (less than 10%).

In this role, your responsibilities will include:

Ability to manage Incoming cases via email, phone and CHAT.
Monitor the inbound case queue using the Salesforce Service Cloud platform
Support customers with installation, upgrade, and configuration of Newforma products across on-prem and cloud environments
Troubleshoot and resolve deployment-related issues, including server configuration, networking, authentication, and dependencies
Validate customer environments against deployment prerequisites and best practices
Collaborate with Services and Technical Consultants on implementation and upgrade activities when required
Use AI-assisted tools effectively as part of diagnosis and knowledge base work
Determine if customer issue is already addressed with existing Knowledgebase article, Help topic, video tutorial, etc.
Schedule and conduct TeamViewer sessions with customers to resolve in-depth technical issues and gather supplemental information on the issue, including screen captures, log files, error messages, etc.
Interact within the Tier 2 group as needed for swarming process for new or unknown situations
Locate, review and analyze submitted crash reports
Attempt to duplicate suspected defects in VM lab environment
Determine if existing issue relates to known defect currently being tracked in the JIRA database
Monitor aging cases and escalate as necessary based on predefined rules
Interact with Tier 3 for warm transfer process with a fully documented case including all background information gathered during customer interactions
Interaction with Account Managers/Sales to provide feedback and insight on cases that are being managed
Interact with Tiers 2, 3, QA, Product Management, development, etc., as needed to gain further knowledge around issues that are being managed
Ongoing interaction and training within the support Virtual Machine environment
Ongoing education, general research to help with future resolution of customer issues
Evaluate ways to improve and prevent future issues
Create content and document Knowledgebase articles
Review Knowledgebase articles for technical accuracy based on case issues
Be aware and help provide support in a multi-region environment.
Attend individual growth, peer, support/services and development meetings as required.

Requirements for the position include:

3-5 years Help Desk and/or Customer Service experience
Ability to understand and diagnose software product and support issues
Available for off hours and weekend coverage
Experience with CRM Case Management platforms such as Salesforce Service Cloud
Experience troubleshooting Windows Servers, Windows Web servers and Desktop Operating systems
Azure Administration
Knowledge of Microsoft Azure Active Directory
Mobile application troubleshooting skills
Proven analytical and problem solving abilities
Amazon Web Services experience helpful
Experience supporting MySQL or other databases highly desirable
CS degree and/or equivalent experience
Mid-level knowledge of LAN networking and distributed (client/server) computing environments.
Firewall, Router, VPN, WAN, and Anti-virus configuration and support experience
Experience in Microsoft Outlook and Exchange system administration
Active Directory and network security knowledge
Excellent written and verbal Communication Skills
Experience working in a team-oriented, collaborative environment

Nice to have qualification for this position include:

Prior AEC Industry background or Newforma experience
Current Microsoft role-based certification (e.g. Azure Administrator Associate)
Ability to absorb and retain information quickly
Highly self-motivated and directed with a high level of attention to detail.
Ability to effectively prioritize and execute tasks in a high-pressure and fast paced environment
Exceptional customer service orientation
Ability to communicate clearly, courteously, and professionally to non-technical individuals
Effective use of AI assistants (e.g. Microsoft Copilot) to accelerate troubleshooting, research and documentation

Why Work at Newforma?

Purpose-driven work: Help professionals in the AECO industry solve real-world challenges.
Global impact: Our tools are used on over 16 million projects worldwide.
Collaborative culture: Work alongside talented teammates who value your input.
Room to grow: We support your career development through learning opportunities and mentorship.
Innovation at its core: Be part of a company that’s always evolving to meet industry needs.

Skills

Required

CRM Software
Organizational Skills
Time Management

Behaviors

Preferred

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Quick Apply

Refine Your Search

technical support assistant jobs in sydney, nsw

Technical Support Analyst II

Technical Assistant

Research Assistant

Laboratory Assistant

Research Assistant

Smart Systems Support Engineer

JAG - Assistant Designer

Sales Assistant and Mobile/Computer Repair Technician

Research Assistant

Junior Developer

Site Assistant

Inspection Technician & Trade Assistant

JAG - Assistant Designer

SCHN - Linen Handler

Laboratory Assistant

Environmental Services Assistant - REQ632555

Insolvency Assistant Manager/Manager

Team Assistant (Administration Assistant)

General Assistant - Part Time 0.4 FTE - Ongoing - Bankstown South Infants School

Casual Workplace Coordinator

I want to receive the latest job alert for technical support assistant in sydney, nsw

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