In-Demand Service desk team leader Jobs in Sydney, Nsw

Service Officer
University of Sydney —Camperdown NSW
- $63.90 an hour
- Part-time
- Microsoft Excel
- Customer service
- Microsoft Office
4d
Front Office All Rounder | Guest Services
SOFITEL —Sydney NSW
- Weekend availability
- Hospitality
- Guest services
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
Service Desk Team Leader
Bolton Clarke —Northern Beaches NSW
- Full-time
- Management
- Customer service
- Health insurance
- Employee assistance program
Service Desk Analyst (Maternity Replacement) : 12 month Contract
NTT Ltd —Sydney NSW
- Full-time
- Hybrid work
- Education
- Communication skills
Service Desk Analyst (Maternity Replacement) : 12 month Contract
NTT DATA —Sydney NSW
- Full-time
- Hybrid work
- Education
- Communication skills
Overnight Front Office All Rounder
AccorHotel —Sydney NSW
- Part-time
- Customer service
- Communication skills
- Hotel experience
Quick Apply
Service Delivery Manager - Onsite
NetStrategy Pty Ltd —North Sydney NSW
- Full-time
- Azure
- Management
- In-person
Quick Apply
5d
Manager - Service Management - Cloud
Interactive —St Leonards NSW
- Full-time
- Management
- AI
- Leadership
Quick Apply
Team Leader - Front Office
Park Hyatt Sydney —Sydney NSW
- Full-time
- Microsoft Office
- Front desk
- Computer skills
- Parental leave
- Employee assistance program
Duty Manager - Front Office
Park Hyatt Sydney —Sydney NSW
- $77,000 - $80,000 a year
- Full-time
- Management
- Microsoft Office
- Bachelor's degree
- Parental leave
- Employee assistance program
Service Desk Analyst (NSW)
St Vincent's Health Australia —Inner West NSW
- Full-time
- Microsoft Outlook
- Management
- Research
- Employee assistance program
Assistant Rooms Controller | One Touch Team Leader
SOFITEL —Sydney NSW
- Weekend availability
- Hospitality
- Guest services
- Restaurant experience
- Parental leave
- Employee assistance program
Quick Apply
Customer Service Supervisor
ICC Sydney —Sydney NSW
- Call employer
- Customer service
- Supervising experience
- Communication skills
- Health insurance
- Parental leave
10d
Front Desk Reception Staff
Contour Clinics —Sydney NSW
- Customer service
Service Desk Coordinator - All IT Services
Lyra Technology Group —Brookvale NSW
- Full-time
- Customer service
- Administrative experience
- Front desk
Quick Apply
12d
Regional Operations Director
JLL —Sydney NSW
- Engineering
- Bachelor's degree
- Business
- Health insurance
- Parental leave
Technical Support Officer x 2
Health System Support Group —Sydney NSW
- $87,813 - $121,497 a year
- Full-time
- Microsoft Office
- Communication skills
9d
APAC Manager, Ad Operations
Uber —Sydney NSW
- Full-time
- Management
- Sales
- Marketing
System Administrator 2 - Sydney, Australia
M.C. Dean, Inc —Sydney NSW
- Weekend availability
- Senior Secondary Certificate of Education
- Bachelor's degree
- Associate degree
- Tuition reimbursement
Front Office All Rounder (Part-Time)
Hilton —Sydney NSW
- Part-time
- English
- Front desk
- In-person
5d

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Service Officer

University of Sydney -
Camperdown NSW

Apply Now

Job Details

Part-time
$63.90 an hour
4 days ago

Qualifications

Microsoft Excel
Customer service
Microsoft Office
ServiceNow
Communication skills
Negotiation
Workday

Full Job Description

Join the Research Service Desk team as a Service Officer and play a key role in providing exceptional customer service and support
Casual opportunity with an immediate start available

About the opportunity

As the Service Officer, you’ll be a key point of contact for delivering friendly, knowledgeable support to a wide range of research enquiries primarily via online tickets as well as some phone calls. You’ll take on cases, offering solutions and handling sensitive processing with confidence.

With a passion for improving services, you’ll help enhance knowledge resources and make it easier for researchers to access the support they need

Your key responsibilities will be to:

work in a collaborative and cohesive team environment reporting into the Research Service Desk Team Leader
triage research support enquiries, deliver daily services, and manage escalations using deep knowledge of University policy
provide high-quality administrative support and resolve researcher enquiries across multiple communication channels
maintain records, generate reports, and manage online knowledge content to support service improvement
escalate higher level issues to the Senior Service Officer

About You

customer service experience in a fast-paced and complex environment
demonstrated stakeholder engagement and communication skills
developed negotiation and influencing skills, with the ability to manage sensitive situations
strong problem-solving skills with the ability to take initiative
proficiency across the Microsoft Office Suite, including Excel, with ServiceNow experience desirable

Sponsorship / work rights for Australia

Visa sponsorship is not available for this position. This role requires valid work rights for Australia.

Pre-employment checks

Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

EEO statement

At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion , evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People , women , people living with a disability , people from culturally and linguistically diverse backgrounds , and those who identify as LGBTQIA+ . We welcome applications from candidates from all backgrounds.

We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Platinum Employer. Find out more about our work on diversity and inclusion .

How to apply

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.

For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.

For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Tammy Kim , Recruitment Officer Recruitment Operations, by email to [email protected]

The University reserves the right not to proceed with any appointment.

Click to view the Position Description for this role.

Applications Close

Sunday 23 August 2026 11:59 PM

Apply Now

Refine Your Search

service desk team leader jobs in sydney, nsw

Service Officer

Front Office All Rounder | Guest Services

Service Desk Team Leader

Service Desk Analyst (Maternity Replacement) : 12 month Contract

Service Desk Analyst (Maternity Replacement) : 12 month Contract

Overnight Front Office All Rounder

Service Delivery Manager - Onsite

Manager - Service Management - Cloud

Team Leader - Front Office

Duty Manager - Front Office

Service Desk Analyst (NSW)

Assistant Rooms Controller | One Touch Team Leader

Customer Service Supervisor

Front Desk Reception Staff

Service Desk Coordinator - All IT Services

Regional Operations Director

Technical Support Officer x 2

APAC Manager, Ad Operations

System Administrator 2 - Sydney, Australia

Front Office All Rounder (Part-Time)

I want to receive the latest job alert for service desk team leader in sydney, nsw

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