In-Demand Senior problem manager Jobs in Sydney, Nsw

Senior Problem Manager
Datacom —Sydney NSW
- Full-time
- Hybrid work
- Management
- Leadership
Quick Apply
Sr Manager, Asia Pacific Airport Operations - Australia or Japan
American Airlines —North Sydney NSW
- Management
- Analysis skills
- Bachelor's degree
14d
Infrastructure & Capital Projects – Senior Associate / Manager
Alvarez & Marsal —Sydney NSW
- Microsoft Powerpoint
- Microsoft Excel
- Management
Senior Project Manager
Standards Australia —Sydney NSW
- Full-time
- PMP
- Analysis skills
- Agile
Quick Apply
Strategy & Operations Senior Manager, Australia
Whatnot —Sydney NSW
- $204,000 - $240,000 a year
- Full-time
- Remote
- Data analysis skills
- SQL
- Analysis skills
- Health insurance
- Dental insurance
RTO Manager
ACES Group —Redfern NSW
- From $115,000 a year
- Full-time
- Management
- Microsoft Office
- In-person
Quick Apply
7d
Manager, Strategic Sourcing Services (Logistics, Food and Packaging)
McDonald's —Thornleigh NSW
- Hybrid work
- Communication skills
- Negotiation
- Commuter assistance
- Annual leave
Office Manager
Koffels Pty Ltd —Sydney NSW
- $77,000 - $85,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- In-person
Quick Apply
Infrastructure & Capital Projects – Senior Associate / Manager
Alvarez and Marsal —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
Senior Logistics Manager
CSB —Sydney NSW
- Full-time
- Hybrid work
- Google Suite
- Bachelor's degree
- Business
- Parental leave
- Employee discount
Quick Apply
5d
Service Director, Health Service Manager Level 5 - St George MHS
NSW Health —Kogarah NSW
- $173,345 - $193,906 a year
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee assistance program
13d
Acct. Manager, Member Relations - AUS/NZ
Virtuoso, Ltd. —Mosman NSW
- CRM software
- Sales
- Microsoft Office
12d
Senior Category Manager
Amazon Corporate Services Pty Ltd —Sydney NSW
- Full-time
- Master's degree
- Analysis skills
- Presentation skills
- Commuter assistance
- Health insurance
Corporate General Manager
AI Talent —Sydney NSW
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- Master's degree
- Business Administration
- Budgeting
- Work from home
Quick Apply
11d
Corporate Services Manager
Granada Wealth Advisory —Balmain NSW
- $79,499 - $110,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Financial services
- Work from home
- Opportunities for advancement
Quick Apply
8d
Senior Partner Marketing Manager ANZ
Adobe —Sydney NSW
- Full-time
- Sales
- Bachelor's degree
- No degree
Office Manager
Australian Centre —Sydney NSW
- $80,000 - $85,000 a year
- Full-time
- Office
- Organisational skills
- In-person
Quick Apply
Building Manager - Strata - Heritage Listed Site - Sydney CBD
Synergy —Surry Hills NSW
- $90,000 - $100,000 a year
- Full-time
- Google Suite
- Maintenance
- In-person
- Employee discount
- Professional development assistance
Quick Apply
Education & Operations Manager
Alliance Française de Sydney —Sydney NSW
- Full-time
- CRM software
- Management
- Customer service
Quick Apply
7d
Data & Analytics Management Consultant (Senior Consultants/Engagement Manager)
Ember Advisors —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Analysis skills
Quick Apply

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senior problem manager jobs near sydney, nsw

Senior Problem Manager

Datacom -
Sydney NSW

Quick Apply

Job Details

Full-time

Qualifications

Management
ITIL
Problem management
Leadership

Full Job Description

Our purpose

Here at Datacom, we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

Our team

This is an excellent opportunity for someone keen for the next step in their Service Delivery career, joining a fantastic team of peers with a chance to learn from some of the best! You will be part of our extensive Customer Delivery business who support each other working collaboratively across locations.

About the Role

The Senior Problem Manager is responsible for providing highly skilled services within the Problem Management area. You will work cooperatively with Datacom delivery teams and the Account Operational Managers to ensure that major incidents have root causes identified and solutions sought to prevent them from happening again. You will also work collaboratively with the extended Problem Management team across Australia and New Zealand.

** This role requires Australian Citizenship and Eligibility to obtain a NV1 Clearance **

What you’ll do

As Senior Problem Manager you are accountable for, but not limited to:

Leading Problem Management processes, including conducting Root Cause Analysis for all major problems, driving required fixes through to completion, and maintaining governance across all non-major problems.
Providing strong leadership, ensuring that agreed service levels are met and all relevant procedures are adhered to.
Building trusted relationships with the customer (Senior Management and Operations Teams) and Datacom teams to enable effective delivery and collaboration
Leading planning workshops and working the with the relevant technical delivery teams to ensure that technical problems are identified and resolved
Taking responsibility for understanding customer requirements, assessing and solutioning options for consideration by key stakeholders to enable informed decision making.

What you’ll bring

The ideal candidate will have a detailed understanding of a wide range of technologies, and keen interest to apply, and continue to develop, problem management skills. Ideally, you will have at least 5 years’ experience in a Problem Manager Role or similar, worked in an IT managed service environment and will have a solid understanding of ITIL Foundation.

You will bring expertise in using appropriate tools and skillsets to bring an analytical approach to problem solving. You will be passionate about driving outcomes and contributing to the success of our customer and internal teams.

You will be able to effectively work in a dynamic and changing environment, balancing competing priorities. You will have a customer centric approach, strong leadership skills and the confidence to engage at multiple levels, within both Datacom and the customer, as well as a number of third-party vendors.

Why Datacom?

We have over 6,200 people across our global offices and generate an annual revenue of over NZ $1.2 billion annually. This makes us one of Australasia’s largest professional IT services companies.

We have extensive expertise in operating data centres, IT services, software engineering and application management, as well as payroll and customer service design and operations.

With this comes a long list of significant clients and Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds to serve those clients.

We are local at heart, yet world-class in capability

Quick Apply

Refine Your Search

senior problem manager jobs in sydney, nsw

Senior Problem Manager

Sr Manager, Asia Pacific Airport Operations - Australia or Japan

Infrastructure & Capital Projects – Senior Associate / Manager

Senior Project Manager

Strategy & Operations Senior Manager, Australia

RTO Manager

Manager, Strategic Sourcing Services (Logistics, Food and Packaging)

Office Manager

Infrastructure & Capital Projects – Senior Associate / Manager

Senior Logistics Manager

Service Director, Health Service Manager Level 5 - St George MHS

Acct. Manager, Member Relations - AUS/NZ

Senior Category Manager

Corporate General Manager

Corporate Services Manager

Senior Partner Marketing Manager ANZ

Office Manager

Building Manager - Strata - Heritage Listed Site - Sydney CBD

Education & Operations Manager

Data & Analytics Management Consultant (Senior Consultants/Engagement Manager)

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