To establish and maintain the highest possible standards of safety, security and customer service in compliance with Company regulations.
To develop the long-term strategic direction of JB hubs and airports identifying areas of improvement, developing and jointly implementing procedures and ensuring compliance.
To manage, select and develop General Managers and field station management staff.
To hold GM’s accountable for corporate and industry compliance goals in the following areas; flight security & safety, all operating metrics, inclusive of but not limited to departure dependability, baggage handling performance and customer services.
To ensure field stations have resources necessary to operate effectively and efficiently.
To meet regularly with General Managers and field station employees to ensure that operations are being executed in accordance with the organizations overall goals, strategies, policies and plans.
To collaborate with Sales and Marketing, Cargo, Premium Services, Aircraft Maintenance, IOC, Ops Security, Flight and Flight Service, Corporate Real Estate and Government Affairs, and other divisional teams as necessary.
To establish a workable set of controls and liaise with regulatory agencies and other stations in Asia Pacific.
To represent the Region and his/her work group in its relationship with airport management, outside regulatory bodies, suppliers, competitors, other government agencies, professional organizations, and similar groups.
To collaborate with Customer Services teams in Canada, Europe & MCLA to continuously seek areas for improvement and to develop and implement joint procedures.
To work closely with JB and OneWorld partners to develop and implement joint ventures to improve Customer Experience and Operational Efficiency.
To oversee GM project work and manage all deliverables; plans; budget, risk and implementation.
To champion initiatives and diverse projects to ensure the best outcome for the Company.
To be responsible for development and execution of the regions budget.
To represent AA on regional industry affairs i.e. JAA, CAAC, etc., and to negotiate and influence spending on airport related projects.
To be actively involved in liaising with IT (HDQ) for continuous development and improvement in IT delivery.
To ensure all organization activities and operations are carried out in compliance with local, national and applicable federal regulations and laws governing business operations.
To develop and implement consistent airport policy by liaising with airports across the system, JB partners and various other key stakeholders.
To undertake any other reasonable duties consistent with the post.
To take reasonable care of the health and safety of self, as well as the safety of others who may be affected by his/her acts or omissions.
