In-Demand Remote technical customer support admin Jobs in Sydney, Nsw

HR Advisor - Remote
Employment Hero —Sydney NSW
- Full-time
- Remote
- Customer service
- Salesforce
- AI
- Parental leave
Quick Apply
Accounts Assistant – Part-Time (Leading to Full-Time for the right candidate)
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Service Desk Analyst (NSW)
St Vincent's Health Australia —Inner West NSW
- Full-time
- Microsoft Outlook
- Management
- Research
- Employee assistance program
Internship or Work Experience
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Product Owner - Remote
Employment Hero —Sydney NSW
- Full-time
- Remote
- Analysis skills
- Product management
- AI
- Parental leave
Quick Apply
Full Stack Web Developer (Intern)
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Executive Assistant - Travel & Business Operations
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
After Hours International Airfare Consultants
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Lead Product Owner - Remote
Employment Hero —Sydney NSW
- Full-time
- Remote
- Analysis skills
- Agile
- AI
- Parental leave
Quick Apply
Frequent Flyer Points Advisors & Consultants
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
First Class Travel Consultants Top Travel Sales Consultants? First-Class Clients, First-Class Rewards
Firstclass.com.au —Parramatta NSW
- $100,000 - $150,000 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Travel Product Coordinator at First Class Travel
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Full Stack Web Developer
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Group Engineering Manager - Remote
Employment Hero —Sydney NSW
- Full-time
- Remote
- AI
- Leadership
- Parental leave
Quick Apply
Sales Team Leader
Firstclass.com.au —Sydney NSW
- $100,000 - $150,000 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Airfare Specialist
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
IT Support Officer
All In IT Solutions —Stanmore NSW
- Full-time
- Microsoft Office
Head of Brand
Sleek —Sydney NSW
- Full-time
- Hybrid work
- Salesforce
- Bachelor's degree
- AI
- Annual leave
- Work from home
Quick Apply
Reward Travel Team Manager
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Senior Engineering Operations Manager - Remote
Employment Hero —Sydney NSW
- Full-time
- Remote
- AWS
- AI
- Parental leave
Quick Apply

I want to receive the latest job alert for remote technical customer support admin in sydney, nsw

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

remote technical customer support admin jobs near sydney, nsw

Human Resources Advisor jobs in Sydney NSW

Full Stack Developer jobs in Sydney NSW

Sales Team Leader jobs in Sydney NSW

Travel Coordinator jobs in Sydney NSW

Product Owner jobs in Sydney NSW

Head Of Operations jobs in Sydney NSW

Service Desk Analyst jobs in Inner West NSW

Executive Assistant jobs in Sydney NSW

Travel Consultant jobs in Parramatta NSW

Accounts Assistant jobs in Sydney NSW

Human Resources Advisor jobs in Macquarie Park Nsw

Human Resources Advisor jobs in Darwin Nt

Human Resources Advisor jobs in Adelaide Sa

Human Resources Advisor jobs in Perth Wa

Senior Safety Advisor jobs in Perth Wa

Human Resources, Entry Level, Hr jobs in Canberra Act

Environmental Advisor jobs in Brisbane Qld

Human Rights jobs in Canberra Act

Bunnings Warehouse Full Time, Part Time jobs in Mackay Qld

Full Stack Developer jobs in Brisbane Qld

HR Advisor - Remote

Employment Hero -
Sydney NSW

Quick Apply

Job Details

Permanent | Full-time

Benefits

Parental leave

Qualifications

Blogging
Customer service
Salesforce
Zendesk
Communications
AI
Communication skills

Full Job Description

Who we are

Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.

Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.

The EH Way

At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.

We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission

We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy

We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale

We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission

We Live by Our Values - we role model our values 100% of the time

We Expect High Performance - we set a high standard and we’re not satisfied with being average

This role

Provide accurate and technical IR/ER advice to our clients (ranging from HR Managers/ Business Owners/ Line Managers) on operational matters such as performance management, misconduct, termination, personal illness, discrimination/harassment, adverse actions, litigious proceedings, award interpretation, industrial disputes; as well as important policies and procedures.
Complete compliance audits for clients including providing recommendation and interpretation on award coverage for the business and various employee roles; and recommendations on areas of improvement in their HR compliance.
Raise complex and/or high-risk matters for assistance on advice with Senior Workplace Advisors or Team Leaders. This includes matters such as termination outside of probation, redundancies, serious misconduct, transfer of business, difficult award interpretation etc.
Manage high volume calls and email enquiries providing each client with calm, professional and accurate support and advice. Deal with matters pragmatically, whilst providing accurate analysis of the various risks and outlining practical solutions for maintaining compliance.
Contribute to our overall brand and client knowledge base by assisting in ongoing projects such as content creation for blogs, posts, webinars, update videos and client guides/summaries.
Participant in on-going department projects for process improvements and awards summaries.
Liaise with our legal team for more complex disputes, claims and investigations.
Provide guidance to the sales and marketing team as needed to support the growth of the advisory product.
Create and post current and topical knowledge base articles/blogs for our website and social media.
Champion and assist with improvement initiatives within the HR Advisory team using problem solving tools.
Responsible for ensuring advice is only given to authorised contacts in SalesForce (SF) and updating SF with any relevant changes to contacts. Also reflecting these changes in Zendesk and to the wider team.
Ensure to maintain detailed and accurate records of advice including logging a Zendesk or Salesforce ticket with call notes, or emails to clients.

This role can be based anywhere in Australia.

Who you are

To thrive at Employment Hero, you’ll need to embody The EH Way - operating with focus, agility, and an obsession with impact. For this role, you’ll also bring:

1-2 years experience at an HR Advisor level (or equivalent).
Qualifications in HR, Law, Business or similar fields (preferable).
Australian Employment Knowledge
Strong ability to advise on Industrial Relations matters. Award interpretation is highly regarded.
Good time management, attention to detail, and customer service skills.
Excellent levels of written and verbal communication skills.
Competent in managing and influencing stakeholders, whilst advising on a range of HR matters.
Proficient in learning and using different softwares, systems, tools and technologies. Knowledge of Salesforce, Zendesk and Employment Hero is highly regarded!
Customer focused and ability to build strong on-going relationships.
Experience working collaboratively as part of a global and remote team environment.

What we can offer

At Employment Hero, we don’t just talk about a better way to work - we live it. Joining Employment Hero means:

You will work remotely, with the flexibility to own your time and impact
You will access cutting-edge tools to amplify your work, knowledge and outputs
You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies
You’ll also have access to a wide range of benefits that includes: a very generous paternity leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities

We’re AI-first, so you may meet some of our AI tools early in the process. They help us cut the noise, surface great talent fast and make sure every candidate gets a fair, consistent experience.

We verify candidate identity and location as part of our hiring process.

At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here employmenthero.com/legals/applicant-policy/

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.

Company Overview

Employment Hero is the world’s first Employment Operating System: an end-to-end system built to make employment easier for everyone. From hired to retired, everything employment is managed in one place. Employment Hero helps over 300,000 businesses worldwide hire great people and manage everything from hiring, HR and payroll, through to rewards, recognition and offboarding —all automated behind the scenes. And for the 2M+ employees and jobseekers using Employment Hero, Employment OS is their work passport to unlock great job opportunities, manage work admin and grow their career.

Quick Apply

Refine Your Search

remote technical customer support admin jobs in sydney, nsw

HR Advisor - Remote

Accounts Assistant – Part-Time (Leading to Full-Time for the right candidate)

Service Desk Analyst (NSW)

Internship or Work Experience

Product Owner - Remote

Full Stack Web Developer (Intern)

Executive Assistant - Travel & Business Operations

After Hours International Airfare Consultants

Lead Product Owner - Remote

Frequent Flyer Points Advisors & Consultants

First Class Travel Consultants Top Travel Sales Consultants? First-Class Clients, First-Class Rewards

Travel Product Coordinator at First Class Travel

Full Stack Web Developer

Group Engineering Manager - Remote

Sales Team Leader

Airfare Specialist

IT Support Officer

Head of Brand

Reward Travel Team Manager

Senior Engineering Operations Manager - Remote

I want to receive the latest job alert for remote technical customer support admin in sydney, nsw

Related Searches

Explore jobs in more locations

Company Overview

Job Seeker Tools

Employer Tools

Browse

Stay Connected