In-Demand Family support specialist Jobs in Sydney, Nsw

Operations Manager - NDIS Service Provider
Good Directions —Hornsby NSW
- From $175,000 a year
- Full-time
- Hybrid work
- Management
- Sales
- Business development
- Travel reimbursement
- Work from home
Quick Apply
Client Service Specialist - Sydney
moomoo —Sydney NSW
- Weekend availability
- Management
- Sales
- Customer service
Quick Apply
Customer Contact Centre Officer
Pickles Auctions —Sydney NSW
- Full-time
- Remote
- Customer service
- Organisational skills
- Communication skills
- Work from home
- Parental leave
4d
Domestic and Family Violence Outreach Caseworker (6 Months Contract - Parttime)
Women and Children First —Dee Why NSW
- Part-time
- Experience working with children
- First Aid Certification
- Communication skills
- Employee assistance program
Quick Apply
Referral Management and Early Support Counsellor - Blacktown Sexual Assault Service
Western Sydney Local Health District —Sydney NSW
- $79,419 - $122,465 a year
- Full-time
- Bachelor's degree
- Psychology
- Social Work
12d
Customer Support Specialist
Citation Group —Sydney NSW
- Full-time
- Management
- Communication skills
- Parental leave
5d
Patient Support Specialist (Immediate Start)
Careers at Eucalyptus —Sydney NSW
- Urgently hiring
- Google Suite
- Customer service
- Patient care
- Annual leave
- Parental leave
Quick Apply
Registry Officer - Land and Environment Court NSW
NSW Department of Communities and Justice —Sydney NSW
- $78,000 - $84,799 a year
- Full-time
- Customer service
- Administrative experience
- Data entry
- Employee assistance program
6d
Assistant Operations Manager
Sports Clean —Castle Hill NSW
- $80,000 - $90,000 a year
- Full-time
- Management
- Customer service
- Maintenance
- Travel reimbursement
- Professional development assistance
Quick Apply
4d
Administration Officer - Youth Health
Western Sydney Local Health District —Sydney NSW
- $37.27 - $38.44 an hour
- Part-time
- Customer service
- Administrative experience
- Front desk
2h
Mental Health Support Worker (Housing and Accommodation Support Initiative)
Uniting —Carlingford NSW
- $36.22 an hour
- Part-time
- Cooking
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance program
7d
Post Adoption Intake & Support Worker
The Benevolent Society —Hurstville NSW
- $40.52 - $43.46 an hour
- Part-time
- Hybrid work
- Administrative experience
- No degree
- Work from home
- Employee assistance program
14d
Child and Young Person Specialist Caseworker (6 month contact) Part time
Women and Children First —Dee Why NSW
- Part-time
- Experience working with children
- First Aid Certification
- Communication skills
- Employee assistance program
Quick Apply
11d
Accommodation Officer - 12-month temporary contract
Women and Children First —Lane Cove NSW
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
Quick Apply
14d
NDIS Local Area Coordinators
Uniting —Baulkham Hills NSW
- $46.70 an hour
- Full-time
- Customer service
- Communication skills
- Time management
- Employee discount
- Referral program
NDIS Support Coordinator (Sydney)
Lumiere Foundation —Sydney NSW
- $92,300 - $94,700 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Medical Receptionist/ Administration Officer
Specialist Medical Services Group / Earlwood Medical Centre —Earlwood NSW
- $30 - $36 an hour
- Part-time
- Clinic
- Organisational skills
- In-person
Quick Apply
7d
Quality Champions Program Coordinator
Achieve Australia —Blenheim Road NSW
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
4d
Customer Support Representative
Pickles Auctions —Sydney NSW
- Full-time
- CRM software
- Customer service
- Communication skills
- Work from home
- Parental leave
18h
Medical Receptionist
Bankstown Paediatric Care —Bankstown NSW
- $21.58 - $34.05 an hour
- Part-time
- Medical office experience
- Experience working with children
- Paediatrics
Quick Apply

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Operations Manager - NDIS Service Provider

Good Directions
Hornsby NSW

Quick Apply

Job Details

Full-time
From $175,000 a year

Benefits

Travel reimbursement
Remote work allowance
Work from home

Qualifications

Management
Operations management
Sales
Business development
Education
Bachelor's degree
Driver Licence
Communication skills
Negotiation

Full Job Description

Position Title: Operations Manager

Reporting to: Chief Operating Officer

About Good Directions: Serving over 120 NDIS participants, claiming over $60mil yearly in supports. In this time of industry change, Good Directions is uniquely positioned to capitalise on its ability to service all Australian states (excl. WA and NT), and is seeking skilled managers who are eager to oversee the provision of active supports that transform the life of the people we support.

As Operations Manager, you will lead and expand Good Directions’ disability support services. You’ll combine strategic business development with hands-on service delivery to ensure participants and their families have increasing control, safety, and choice in their daily supports. We are seeking two leaders who will take on end to end ownership of the participant experience, actively acquire new participant sign-ups and coach local site services to ensure participant satisfaction and service compliance.

Reasons for Job Opening:
NSW: Strong existing presence, grown since 2014.
QLD: Experiencing rapid growth over the past few years and seeking a person willing to travel within the state to meet with existing and new participants, ensuring service excellence.

Key Responsibilities

· Establish new service sites: identify premises, secure resourcing and coordinate onboarding

· Design, implement and grow SIL, SDA and day-to-day support offerings

· Oversee management of supports to participants, incl. specialist support coordination (as req.)

· Prepare and review SIL quotes, NDIS plan-review reports and AAT submissions

· Advocate for sustainable, high-quality services and negotiate on behalf of participants

· Ensure full compliance with relevant regulations, including protecting participants and Good Directions with regards to financial, legal, and operational matters.

· Maintain budgets, bookkeeping and small-business administration

· Build and maintain networks across housing, life planning, allied health and community sectors

· Monitor performance metrics, drive continuous improvement and report to leadership

· Work directly with IT contractors to explore new tech and change existing tech to automate and improve it

Essential Skills & Experience

· Demonstrated commitment to person-centred disability supports and empowering families

· Proven communication, negotiation and stakeholder-management skills

· Strong business development and operational management background

· Exceptional attention to detail in complex regulatory environments

· Ability to problem-solve with a visionary outlook and draw on external expertise when needed

· Integrity, resilience and adaptability in fast-changing contexts

Work Arrangement: Hybrid work from home (home office setup provided) with travel to participants as required, to our Sydney office 3 days/week (NSW employees) and to team events (2-3 per annum, rotating location NSW/VIC/SA/QLD).
Supports: Peer support, professional development and team-based training.

Remuneration: Full time position, attractive salary package of $140k+super+travel/home office allowance+annual professional fees/training allowance - subject to experience and qualifications.

To be considered for this position you must have:

· A reference detailing how you advocated/assisted people with disabilities

· 10+ years of Operations management experience in an enterprise environment

· Degree qualified, with a proven track record of taking ownership and driving results

· Experience managing people, including geographically dispersed teams

· Strong problem structuring and solving skills and ability to deal with ambiguity

· Experience in client management, sales, bookkeeping, small business planning, human resources, events, life planning, housing, budgeting, networking and innovation

· Driver’s licence and motor vehicle

Supplementary Pay: Organisational performance bonus (paid before Christmas) + Individual KPI performance bonus (paid in July).

Job Type: Full-time

Pay: From $175,000.00 per year

Benefits:

Travel reimbursement
Work from home

Application Question(s):

For Agency Managed participants with severe & profound disabilities how would you expect a 'participant-owned' service to differ from a 'provider-owned' service?
Provide a covering letter to describe your motivation for applying to this position.
Share a practical example of how you have led the establishment or expansion of disability support service or another business service?
Briefly detail your experience maintaining operational consistency across diverse teams, including how you overcame a specific challenge.
What is an example of a successful outcome that demonstrates your approach to management?

Education:

Bachelor Degree (Required)

Experience:

Operations management: 10 years (Required)

Work Authorisation:

Australia (Required)

Work Location: Hybrid remote in Hornsby NSW

Quick Apply

Refine Your Search

family support specialist jobs in sydney, nsw

Operations Manager - NDIS Service Provider

Client Service Specialist - Sydney

Customer Contact Centre Officer

Domestic and Family Violence Outreach Caseworker (6 Months Contract - Parttime)

Referral Management and Early Support Counsellor - Blacktown Sexual Assault Service

Customer Support Specialist

Patient Support Specialist (Immediate Start)

Registry Officer - Land and Environment Court NSW

Assistant Operations Manager

Administration Officer - Youth Health

Mental Health Support Worker (Housing and Accommodation Support Initiative)

Post Adoption Intake & Support Worker

Child and Young Person Specialist Caseworker (6 month contact) Part time

Accommodation Officer - 12-month temporary contract

NDIS Local Area Coordinators

NDIS Support Coordinator (Sydney)

Medical Receptionist/ Administration Officer

Quality Champions Program Coordinator

Customer Support Representative

Medical Receptionist

I want to receive the latest job alert for family support specialist in sydney, nsw

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