In-Demand External dispute resolution Jobs in Sydney, Nsw

Dispute Resolution Analyst
American Express —Sydney NSW
- Full-time
- Customer service
- Financial services
- Communication skills
- Health insurance
- Dental insurance
8d
Dispute Resolution Coordinator
TAL —Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
Quick Apply
3d
Senior Specialist Legal Editor (Dispute Resolution)
Thomson Reuters —Pyrmont NSW
- Full-time
- Hybrid work
- Writing skills
- Research
- Office
- Tuition reimbursement
- Work from home
Contract Administrator
AI Talent —Sydney NSW
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- Microsoft Office
- Administrative experience
- Construction experience
- Work from home
Quick Apply
Internal Dispute Resolution Specialist
Volkswagen Financial Services Australia —Chullora NSW
- Financial services
- Communication skills
Disputes Resolution Specialist
Shift —Sydney NSW
- Full-time
- Hybrid work
- Finance
- Business
- Communication skills
- Parental leave
Legal Assistant - Dispute Resolution
Maddocks —Sydney NSW
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
- Health insurance
- Parental leave
People Advisory Specialist
iCare External —Sydney NSW
- From $133,348 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Human resources
- Business
- Employee assistance program
- Gym membership
1d
Associate | Litigation & Dispute Resolution | Class Actions
MinterEllison —Sydney NSW
- Contract
- AI
Senior Customer Resolutions Specialist
AIA —Sydney NSW
- Full-time
- Hybrid work
- In-person
- Negotiation
- Health insurance
- Employee discount
Lawyer Commercial Dispute Resolution 2-4 PQE
LegalVision —Surry Hills NSW
- Full-time
- Hybrid work
- Management
- Office
- Communication skills
- Parental leave
Quick Apply
20h
Credit Risk Analyst | 6 month contract
Heidelberg Materials —Parramatta NSW
- $73,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
14d
Complaints & Customer Resolution Analyst (Fixed-Term Contract)
Chubb —Sydney NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
10d
Complaints Specialist - IDR/EDR
Stake —Sydney NSW
- Full-time
- Organisational skills
- Annual leave
- Parental leave
Quick Apply
10d
Assistant Accountant
Hermès Paris —Sydney NSW
- Full-time
- Microsoft Excel
- Sales
- ERP systems
Complaints Education & QA Adviser
Bank Australia —Mascot NSW
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Parental leave
- Gym membership
13d
Contracts Administrator
IREN —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Senior Coordinator - Business Operations
Department of Customer Service —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Communication skills
12h
Senior Lawyer Commercial Dispute Resolution 4+ PQE
LegalVision —Surry Hills NSW
- Full-time
- Hybrid work
- Management
- Office
- Leadership
- Parental leave
Quick Apply
Deputy Delegated Authority Manager (MGA)
Munich Re —Sydney NSW
- Full-time
- Microsoft Excel
- Management
- SQL

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Dispute Resolution Analyst

American Express -
Sydney NSW

Apply Now

Job Details

Full-time
8 days ago

Benefits

Health insurance
Dental insurance
Parental leave
Vision insurance
Life insurance

Qualifications

Customer service
Financial services
Communication skills

Full Job Description

The Global Customer Research and Solutions (GCRS) team sits at the heart of doing what’s right for customers, for merchants, and for the business. We don’t just resolve complaints; we uncover insights, influence change, and help shape how Amex shows up for millions of people every day. The team manages complaints on behalf of all areas of the business, including executive complaints, regulatory complaints from AFCA, FSCL, and other regulatory bodies in Australia and New-Zealand.

You’ll be empowered to own a customer’s entire complaint journey end‑to‑end. You’ll investigate issues deeply, collaborate across the business, and make informed decisions that truly matter. Your work won’t sit in a queue; it will help identify improvements that influence how we serve customers.

You’ll also become a trusted specialist in handling Internal and External Dispute Resolution, regulatory matters, privacy requests, and subpoenas all supported through hands on training and a team that champions your growth.

Complaints, credit or financial services experience is highly regarded
Customer service experience and passion is essential
Outstanding verbal and written communication skills
Interpersonal skills and ability to build relationships with customers and colleagues
Able to solve problems, and seek them out, with the ability to remain calm during challenging scenarios and interactions
Ability to manage your time, prioritise, and keep on track
Familiarity with customer journeys, card products, processes and procedures is highly regarded

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Apply Now

Refine Your Search

external dispute resolution jobs in sydney, nsw

Dispute Resolution Analyst

Dispute Resolution Coordinator

Senior Specialist Legal Editor (Dispute Resolution)

Contract Administrator

Internal Dispute Resolution Specialist

Disputes Resolution Specialist

Legal Assistant - Dispute Resolution

People Advisory Specialist

Associate | Litigation & Dispute Resolution | Class Actions

Senior Customer Resolutions Specialist

Lawyer Commercial Dispute Resolution 2-4 PQE

Credit Risk Analyst | 6 month contract

Complaints & Customer Resolution Analyst (Fixed-Term Contract)

Complaints Specialist - IDR/EDR

Assistant Accountant

Complaints Education & QA Adviser

Contracts Administrator

Senior Coordinator - Business Operations

Senior Lawyer Commercial Dispute Resolution 4+ PQE

Deputy Delegated Authority Manager (MGA)

I want to receive the latest job alert for external dispute resolution in sydney, nsw

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