Sydney
Provide high-quality, first-line HR/ER support to employees and leaders, delivering timely and accurate people related advice and solutions.
- Promote a self-service culture by educating stakeholders on HR tools & resources
- Permanent full-time position, Sydney CBD location
- Hybrid working environment, salary from $133,348 + super
About the Role
The People Advisory Specialist role provides high-quality, first-line support to employees and leaders, delivering timely and accurate people related advice across the employee lifecycle. The role interprets policies, procedures, awards, and employment conditions to resolve enquiries and inform management practices and decision-making. You will also support and guides leaders through employee grievances and disputes, conduct and performance management, flexible working arrangements, and leave and absence management. The position promotes a self-service culture by educating stakeholders on HR tools and resources, ensures consistent application of policies, and collaborates with People and Communications subject matter experts to escalate complex matters and drive continuous improvement. The People Advisory Specialist role will also administer the Workforce Mobility Placement (WMP) policy and program for icare, providing case management to employees referred to WMP.
Benefits
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- 17.5% annual leave loading
- icare day – access to an extra day’s leave
- Comprehensive learning and development support aligned to icare’s Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program
Duties
It’s an exciting time at icare where no two days are the same; as a People Advisory Specialist you will:
- Deliver efficient, high-quality, proactive first-line HR advisory services, resolving employee and leader enquiries via phone and inbox channels in line with service level expectations.
- Provide end-to-end guidance to leaders across employee grievances and disputes, conduct and performance management, flexible working arrangements, and leave and absence management, ensuring compliance with policies and frameworks.
- Interpret and apply HR policies, procedures, the icare Award, and employment contracts to provide accurate and consistent advice, escalating complex or sensitive matters to Employee Relations or Centres of Excellence as required.
- Promote and embed a self-service culture by educating and coaching stakeholders on HR systems, tools, and resources, improving user capability and reducing reliance on manual support.
- Manage and prioritise a high volume of enquiries and transactions, ensuring timely resolution, proactive communication, and a positive customer experience.
- Support consultative arrangements and resolution of issues and disputes with employee groups and unions.
Skills & Experience
- Demonstrated experience working in employee relations and/or human resources providing generalist coordination and advice
- Developed understanding of employment relations
- Experience in interpreting, providing advice on and developing policies and procedures
- Demonstrated delivery of Human Resources programs, initiatives, and projects
- Tertiary level qualification (e.g. bachelor degree) in human resources, business or other relevant discipline or equivalent knowledge and skills gained through practical experience
Culture
We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.
About the Company
We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
- For more information about icare visit our website
- icare operates a direct sourcing model so no agency introductions will be accepted
- We are a Circle Back Initiative Employer – we commit to respond to every applicant
- A talent pool may be created through this recruitment process.
Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.
