In-Demand Experience customer success specialist Jobs in Sydney, Nsw

Customer Delivery Success Specialist
King Living —Turrella NSW
- Full-time
- CRM software
- Salesforce
- Organisational skills
- Parental leave
Quick Apply
Entry Level Solar Representative - Tele Sales
Smart Energy Group —Sydney NSW
- $4,000 - $6,000 a week
- Weekend availability
- Sales
- No experience needed
Quick Apply
Customer Success Specialist
Clio —Sydney NSW
- $88,000 - $119,000 a year
- Full-time
- Hybrid work
- Communication skills
6d
Customer Experience Customer Success Specialist - Security
Cisco Systems —Sydney NSW
- Full-time
- Computer science
- Computer Science
- Engineering
Customer Success Specialist
Standards Australia —Sydney NSW
- Full-time
- CRM software
- Management
- Microsoft Office
Quick Apply
Customer Experience Specialist
Healius Corp. —Sydney NSW
- Overtime
- Customer service
- Writing skills
- Communication skills
- Health insurance
- On-the-job training
9d
Customer Payment Specialist
Fergus Software —Sydney NSW
- $80,000 - $90,000 a year
- Full-time
- Sales
- Customer service
- In-person
- Travel reimbursement
- Commuter assistance
Quick Apply
Customer Success Specialist - Agent Solutions
Domain Group —Pyrmont NSW
- Hybrid work
- CRM software
- Presentation skills
- Parental leave
Entry Level Solar Sales Representative
Smart Energy Group —Sydney NSW
- Weekend availability
- Sales
- No experience needed
- In-person
Quick Apply
Associate Service Operations Specialist
SITA Switzerland Sarl —North Sydney NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Work from home
- Employee assistance program
Member Services Specialist (Health Insurance / Customer Care)
Avant —Sydney NSW
- Full-time
- Customer service
- Communication skills
- Health insurance
- Work from home
International Sales Support Specialist
MillerKnoll —Surry Hills NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
Customer Success Manager, ANZ - Major Accounts, Sydney
Harvey —Sydney NSW
- Full-time
- Hybrid work
- AI
- Communication skills
- Annual leave
- Parental leave
Operations Specialist
VGW Australia —Sydney NSW
- CRM software
- Customer service
- Salesforce
Quick Apply
Customer Success Specialist
Equifax —Sydney NSW
- Full-time
- Hybrid work
- Sales
- No degree
- Financial services
- Employee assistance program
Customer Experience Specialist
Stake —Sydney NSW
- Full-time
- AI
- Annual leave
- Parental leave
Quick Apply
Customer Success Manager, APAC
Oxford Economics —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Salesforce
- English
Quick Apply
1d
General VA ( Tech-Savvy)
The Doing Co —Sydney NSW
- Full-time
- Remote
- AI
- Communication skills
- Work from home
Customer Success Analyst - Wed-Sun
Stake —Sydney NSW
- Full-time
- Customer service
- Annual leave
- Parental leave
Quick Apply
Operations Specialist - Sydney - Australia
Travelex —Sydney NSW
- Full-time
- Hybrid work
- Data entry
- Communication skills
- Health insurance
- Parental leave

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Customer Delivery Success Specialist

King Living -
Turrella NSW

Quick Apply

Job Details

Full-time

Benefits

Parental leave
On-site parking

Qualifications

CRM software
Salesforce
Supply chain
Logistics
Organisational skills
Communication skills

Full Job Description

Join a globally recognised, design-led Australian brand.
Customer-facing coordination role with genuine cross-functional impact.
Onsite barista, generous discounts, onsite parking & career pathways.

Be the voice customers hear, the coordinator teams rely on, and the reason every King Living delivery feels effortless.

The King Difference

This is not just a role that sits behind the scenes.

This is a role that sits at the intersection of customer communications, escalation support, and cross-functional coordination — and it matters more than most people realise. The moment a customer places an order with King Living, their delivery experience begins. From that first confirmation through to the moment their furniture arrives, you are the person making sure everything runs the way it should.

Working closely with the Customer Delivery Success Manager, you will coordinate proactive customer communications, triage escalations, liaise across Supply Chain, Manufacturing, Retail, Trade, VIP, and Marketing teams — and ensure that the gap between what customers expect and what they experience is closed, every time.

If you are a natural communicator with strong coordination instincts, a genuine customer-first mindset, and the ability to stay calm and solutions-focused when things get complex — this role was built for you.

What You Will Own

Customer Communications & Journey Coordination Coordinate proactive customer communications across the full delivery journey — from order confirmation through to post-delivery follow-up. Monitor the pipeline daily, flag at-risk orders early, and ensure every customer-facing message is timely, accurate, and on-brand.

Escalation Support & Resolution Be the first coordination point for delivery escalations — triaging issues, routing them with clear context, and following through to resolution. Keep customers informed, document patterns, and contribute to root cause analysis that stops issues recurring.

Cross-Functional Coordination Work daily across Supply Chain, Manufacturing, Warehouse, Retail, Trade, VIP, and Marketing to keep delivery commitments aligned and achievable — acting as the bridge between Customer Delivery Operations and the wider business.

Delivery Quality & Customer Insights Monitor NPS, CSAT, and customer feedback to surface trends and improvement opportunities. Conduct post-delivery quality checks, maintain SOPs and communication templates, and support customer engagement initiatives across the order journey.

Who You Are

You will likely come from a customer success, logistics coordination, or operational support background — ideally with exposure to cross-functional environments and customer-facing communications. What matters most is your empathy, your follow-through, and your ability to keep things moving.

You are a natural communicator and coordinator — someone who takes genuine pride in making things work seamlessly for customers, even when the situation is complex.

Please note that some travel between our Design and Support Centre in Turrella and our state of the art warehouse in Smithfield will be required on a regular basis.

1-3 years' experience in a customer coordination, customer success, logistics coordination, or similar operational support role
Strong written and verbal communication skills — able to manage sensitive customer interactions with empathy and professionalism
Experience liaising across multiple internal departments in a fast-paced environment
Comfortable working with CRM platforms (Salesforce preferred) and delivery tracking systems
Detail-oriented with strong organisational skills and the ability to manage competing priorities
Genuinely customer-centric — driven to deliver great outcomes, not just close tickets
Proactive and solutions-focused — you anticipate issues before they escalate
Proficient in Microsoft 365 and confident learning new platforms quickly
Experience in last-mile delivery, logistics, or supply chain is desirable but not essential

Why People Join King Living — And Stay

An Iconic Australian Brand Since 1977, King Living has redefined Australian furniture design. With showrooms across Australia, New Zealand, the UK, Canada, Singapore, Malaysia, the USA, China and Thailand — this is a brand with genuine global reach and a customer experience worth protecting.

Genuine Career Pathways This role builds strong customer engagement, cross-functional coordination, and delivery quality skills — with clear progression into Customer Delivery Success Manager, Customer Delivery Specialist, Supply Chain Operations, and beyond.

Daily Perks Freshly brewed coffee from our onsite barista — every day.

Convenience Complimentary onsite parking at our Design & Support Centre, including EV charging facilities.

Generous Discounts Employee and family & friends discounts on our full premium product range.

Family First Paid parental leave to support you through every stage of life.

A Team That Backs You A supportive, values-driven environment where your coordination skills and customer-first mindset are genuinely valued.

About King Living
King Living is a family-owned Australian design company with a global footprint and a reputation for innovation, craftsmanship and timeless design. Everything we do is guided by four values: Passion. Integrity. Collaboration. Innovation.

These are not words on a wall — they shape how we lead, create and grow.
Our hiring decisions are based not only on experience and skills, but on mindset, attitude and alignment with our values.

King Living is an equal opportunity employer. All applicants will be considered regardless of race, sexuality, religion, colour, gender identity or parental status.

Ready to be the reason every King Living delivery feels effortless? We'd love to hear from you.

Quick Apply

Refine Your Search

experience customer success specialist jobs in sydney, nsw

Customer Delivery Success Specialist

Entry Level Solar Representative - Tele Sales

Customer Success Specialist

Customer Experience Customer Success Specialist - Security

Customer Success Specialist

Customer Experience Specialist

Customer Payment Specialist

Customer Success Specialist - Agent Solutions

Entry Level Solar Sales Representative

Associate Service Operations Specialist

Member Services Specialist (Health Insurance / Customer Care)

International Sales Support Specialist

Customer Success Manager, ANZ - Major Accounts, Sydney

Operations Specialist

Customer Success Specialist

Customer Experience Specialist

Customer Success Manager, APAC

General VA ( Tech-Savvy)

Customer Success Analyst - Wed-Sun

Operations Specialist - Sydney - Australia

I want to receive the latest job alert for experience customer success specialist in sydney, nsw

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