In-Demand Customer specialist – insurance claims Jobs in Sydney, Nsw

Customer Specialist – Insurance Claims
St Andrews's Group —Sydney NSW
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
Quick Apply
Claims Knowledge & Communications Specialist
TAL —Sydney NSW
- Full-time
- Hybrid work
- Communication skills
Quick Apply
Claims Administration Specialist
Acorn Rentals —Macquarie Park NSW
- Overtime
- Customer service
- No experience needed
- Microsoft Office
Claims Consultant
EML —Sydney NSW
- Full-time
- Remote
- Customer service
- In-person
- Communication skills
- Work from home
- Parental leave
Claims Recovery Specialist
MetLife —Sydney NSW
- Part-time
- Management
- Presentation skills
- Case management
- Parental leave
- Employee assistance program
Claims Consultant - Retail Income Protection Claims
TAL —Sydney NSW
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick Apply
13d
Claims Technical Specialist
TAL —Sydney NSW
- Full-time
- Hybrid work
Quick Apply
Senior Customer Resolutions Specialist - Claims
AIA —Sydney NSW
- Full-time
- Hybrid work
- In-person
- Negotiation
- Health insurance
- Employee discount
Recoveries Specialist
Procare Group —Sydney NSW
- Full-time
- Customer service
- Communication skills
- Negotiation
2d
Workers Compensation Specialist
Ability Group —Lane Cove NSW
- Call employer
- Management
- Microsoft Office
- Organisational skills
- Referral program
Group Claims Consultant
Zurich Insurance —North Sydney NSW
- Full-time
- Hybrid work
- No degree
- Communication skills
- Annual leave
- Parental leave
Administration Support - Insurance (Service Specialist)
Aon Corporation —Sydney NSW
- Customer service
- Microsoft Office
- Administrative experience
- Work from home
7d
Internal Review Specialist
Allianz —Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
Claims Manager
EML —Sydney NSW
- Full-time
- Remote
- Customer service
- Case management
- In-person
- Work from home
- Parental leave
Motor Claims Specialist
Chubb —Sydney NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
Recovery & Support Specialist
TAL —Sydney NSW
- Full-time
- Communication skills
Quick Apply
AI Specialist
ASC Employment Services Pty Ltd —Sydney NSW
- Full-time
- Azure
- Master's degree
- No degree
- Parental leave
Quick Apply
Case Manager
EML —Sydney NSW
- Full-time
- Customer service
- No degree
- In-person
- Work from home
- Parental leave
9d
Implementation Consultant
Entsia —Sydney NSW
- No degree
- Software development
- Agile
Claims Assessor
First Australian Company —Chatswood NSW
- Full-time
- Office
- Analysis skills
- Bachelor's degree
- Employee assistance program
- Referral program
Quick Apply
7d

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Customer Specialist – Insurance Claims

St Andrews's Group
Sydney NSW

Quick Apply

Job Details

Permanent | Full-time

Qualifications

Customer service
Organisational skills
Communication skills

Full Job Description

About the role

As a Customer Specialist in Insurance Claims, you will play a vital role in providing exceptional service to our customers. Your primary responsibility will be managing Life Insurance claims (including fully and simplified underwritten products) as well as Consumer Credit Insurance (CCI) claims, to assist customers through a smooth and efficient process.

This position is essential for maintaining customer satisfaction and trust in our services, contributing to the overall success of our organisation by assessing claims fairly, accurately and in accordance with policy terms, legislation and internal guidelines. Our goal is to deliver a high standard of customer service during sensitive life events.

Responsibilities

Manage Life insurance claims end‑to‑end, including Fully and simplified underwritten policies.
Manage Consumer Credit Insurance (CCI) claims in line with policy and regulatory requirements.
Evaluate and process claims documentation to ensure accuracy and compliance with company policies.

Communicate clearly and respectfully with customers, third party representatives, medical providers and internal and external stakeholders.
Communicate effectively with customers to address inquiries and resolve issues related to their claims.

Collaborate with internal teams and/or external stakeholders to expedite claim resolutions and improve service delivery.
Maintain detailed records of customer interactions and claims status in the company database.
Contribute to team collaboration and continuous improvement.

About you

To be successful in this role, you will have:

Experience in Life insurance claims and/or CCI claims, financial services, or a regulated customer service environment.
Understanding of underwritten and simplified underwritten Life products.
Ability to interpret policies, medical information and financial documentation.
Strong written and verbal communication skills.
Ability to handle sensitive or complex customer interactions with empathy and professionalism.
Good attention to detail and sound decision‑making skills.
Confidence working with policies, procedures and timeframes
Strong organisational skills and ability to manage competing priorities.

What we offer

A supportive and collaborative team environment.
Meaningful work supporting customers at important life stages.
Training and development opportunities within Life and CCI claims.
Flexible working arrangements (where applicable).
Hybrid working environment.
Competitive remuneration and employee benefits including wellbeing days.

How to apply

Please submit your application via Employment Hero, including your resume and a brief cover letter outlining your suitability for the role.

Company Overview

Please visit our company website for more information

Quick Apply

Refine Your Search

customer specialist – insurance claims jobs in sydney, nsw

Customer Specialist – Insurance Claims

Claims Knowledge & Communications Specialist

Claims Administration Specialist

Claims Consultant

Claims Recovery Specialist

Claims Consultant - Retail Income Protection Claims

Claims Technical Specialist

Senior Customer Resolutions Specialist - Claims

Recoveries Specialist

Workers Compensation Specialist

Group Claims Consultant

Administration Support - Insurance (Service Specialist)

Internal Review Specialist

Claims Manager

Motor Claims Specialist

Recovery & Support Specialist

AI Specialist

Case Manager

Implementation Consultant

Claims Assessor

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