In-Demand Customer service specialist Jobs in Sydney, Nsw

Customer Service Specialist
Koala —Sydney NSW
- Full-time
- Hybrid work
- Customer service
- Master's degree
- Communication skills
- Annual leave
- Parental leave
2d
Customer Service Representative - Southern Sydney
IMB Bank —Sydney NSW
- No weekends
- Customer service
- No experience needed
- Microsoft Office
- Parental leave
10d
Client Service Specialist - Sydney
moomoo —Sydney NSW
- Weekend availability
- Management
- Sales
- Customer service
Quick Apply
Customer Service Representative
Michel’s Dry Cleaners & Laundry —Bondi Junction NSW
- $30 - $35 an hour
- Part-time
- Serving
- Customer service
- POS
Quick Apply
Customer Service Representative / Concierge
Bryant Dental —Chatswood NSW
- $70,000 - $80,000 a year
- Full-time
- CRM software
- Customer service
- Analysis skills
- Annual leave
Quick Apply
1d
Customer Care Specialist
Lyka —Alexandria NSW
- Full-time
- Hybrid work
- Customer service
- Typing
- Communication skills
- Parental leave
Quick Apply
1d
Membership Consultant - Winston Hills
Anytime Fitness —Winston Hills NSW
- Temporary
- CPR Certification
- Sales
- First Aid Certification
- Gym membership
Quick Apply
Customer Service Specialist
Asuria —Chatswood NSW
- Full-time
- CRM software
- Organisational skills
- Communication skills
- Parental leave
Full Time Guest Service Agent
Paramount House Hotel —Surry Hills NSW
- $26.70 - $40.05 an hour
- Weekend availability
- In-person
- Communication skills
- Employee discount
Quick Apply
1d
Customer Service Specialist - Permanent
Hunter Douglas —Parramatta NSW
- Monday to Friday
- Customer service
- Organisational skills
- Construction experience
Quick Apply
Client Service Associate - Funds Management
Pengana Holdings Pty Ltd —Sydney NSW
- Full-time
- Management
- Administrative experience
- Education
Quick Apply
2d
Passenger Service Agent
Swissport International AG —Mascot NSW
- Part-time
- English
- Time management
- Paid training
- Opportunities for advancement
21h
Customer Resolution Representative (NSW)
IKEA —Tempe NSW
- $28.31 an hour
- Weekend availability
- Hybrid work
- Customer service
- Computer skills
- Communication skills
- Annual leave
- Parental leave
4d
Customer Service Representative
Hive Direct Marketing Solutions Pty Ltd —Sydney NSW
- $70,000 - $120,000 a year
- Full-time
- Sales
- Customer service
- Salesforce
- Professional development assistance
- Free food
Quick Apply
Customer Service Representative
Aristocrat Gaming —Greystanes NSW
- Full-time
- Customer service
- Salesforce
- Microsoft Office
- Annual leave
Membership Consultant - Eastgardens
Anytime Fitness —Eastgardens NSW
- Full-time
- CPR Certification
- Sales
- First Aid Certification
- Gym membership
Quick Apply
Membership Consultant
Anytime Fitness —North Rocks NSW
- Weekend availability
- Sales
- Customer service
- Salesforce
- Gym membership
Quick Apply
9d
Membership Consultant
Plus Fitness 24/7 Rockdale —Rockdale NSW
- $30 - $35 an hour
- Sales
- Customer service
- Business development
- Employee discount
- Gym membership
Quick Apply
5d
Client Services Representative
Mondiale VGL —Botany NSW
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick Apply
8d
Guest Service Agent
Accor Apartments & Realty —Parramatta NSW
- Weekend availability
- Hospitality
- Front desk
- Communication skills

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Customer Service Specialist

Koala -
Sydney NSW

Apply Now

Job Details

Full-time
2 days ago

Benefits

Annual leave
Parental leave
Employee assistance program
Paid volunteer leave
Free food

Qualifications

Customer service
Master's degree
Communication skills

Full Job Description

Koala is a global furniture brand bringing Australian design and innovation to the world. We create forward-thinking products that solve problems for people and homes everywhere, driven by our purpose to make the world a more comfortable place.

We’ve always believed in doing things differently, whether in the way we develop products, how we do people and culture, or the way we bring the brand to life. That mindset has fuelled our growth, helping us disrupt categories in ways that are creative, bold and often unexpected. While we’re a household name in Australia, our journey on the global stage is only just beginning.

Since launching in 2015, our furniture has reached homes across Australia, Japan, the US and the UK. As a B Corp-certified, customer-obsessed, and data-led company, we’re committed to revolutionising furniture for generations to come through design, innovation, and meaningful sustainability.

Role Description

Your mission: At Koala, our number one priority (right after making amazing products) is the Customer Experience. We exist to surprise and delight our customers at every interaction, going above and beyond to deliver happiness and satisfaction.

What you will do: We are looking for full-time Customer Service Specialists to join our growing team. This role is dynamic; you will provide exceptional inbound support (resolving enquiries) while driving outbound engagement (building loyalty) to ensure our customers feel valued long after checkout.

If you are looking to master the art of customer service within a brand that genuinely cares, this is your opportunity to contribute to a high-performing team.

Key Responsibilities

Deliver high-class frontline customer service interactions and operations that meet or exceed our Customer Satisfaction targets
Engage with our customers across a number of platforms: live chat, phone, email, social media enquiries & onsite showroom
Responding to high volume customer enquiries, requests and communications
Proactively reach out to customers who have recently received their order, and engage to obtain feedback around their end-to-end experience
Process customer returns and warranties focusing on the customer service recovery paradox
Deliver contact centre services that achieve or exceed OKRs
Support the implementation of operational initiatives to continually improve the Customer Experience
Process tickets according to Koala’s protocols and processes
Identify opportunities to add value to every customer’s experience
Be proactive in your approach to solving customer problems and complaints
Support customers through any return or warranty needs
Continually promotes our brand and products by being helpful and informative

Ideal background

2+ years of experience in a customer service specialist (or similar) role within a call centre environment
Exceptional customer service, active listening, and well developed verbal and written communication skills, together with a professional phone voice
Experience in a high-volume fast paced inbound and outbound phone environment
Great attitude and willingness to learn and progress in your career
Did we mention that empathy is a must have? Our candidates are no different to our customers and are at the heart of the business and an empathetic approach is a must at every touchpoint
You love people and thrive on supporting them
Near perfect grammar, english written and verbal skills

Perks and Privileges

Koala is only great when its employees are happy; and we’re one happy bunch!

Hybrid working - We’re mixing it up with ~3 days back in the Alexandria Treehouse (office) and work from bed/home (WFB)
Take a break - Generous time off - volunteer, parental, Koala life leave and more to help keep your work-life balance, balanced.
Treehouse goods - Fully stocked kitchen with an emphasis on healthy local produce, think bougie brekky, salad bar, kombucha on tap, monthly barbies and more.
Pet-friendly - The Koala Treehouse is as pet-friendly as they get!
Surprise & delight - The two-word combo at the core of everything we do. All Koalas can expect to enjoy free Koala products with ‘mates rates’ for your friends and fam.
Support & wellbeing - Our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support.
Accelerate your career - via our Learning Management platform, as well as individual and team growth budgets and dedicated days.
Community & connection - We believe that simply doing ‘no harm’ isn’t good enough So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding, 1% and so much more.

All in all, the Koala Community is a great place to hang out and belong to!

Why Join Koala?

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We have no ego; we seek feedback that grows us; and we have a strong bias for action. We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always trying to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. Honesty and empathy drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what the bloody hell are you waiting for? Drop us a line, and let's see what you've got! ;)

There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognise that a diverse workforce is crucial to our success as a business.

Team

Customer Service

Role

Customer Service

Locations

Sydney Treehouse

Remote status

Hybrid

Apply Now

Refine Your Search

customer service specialist jobs in sydney, nsw

Customer Service Specialist

Customer Service Representative - Southern Sydney

Client Service Specialist - Sydney

Customer Service Representative

Customer Service Representative / Concierge

Customer Care Specialist

Membership Consultant - Winston Hills

Customer Service Specialist

Full Time Guest Service Agent

Customer Service Specialist - Permanent

Client Service Associate - Funds Management

Passenger Service Agent

Customer Resolution Representative (NSW)

Customer Service Representative

Customer Service Representative

Membership Consultant - Eastgardens

Membership Consultant

Membership Consultant

Client Services Representative

Guest Service Agent

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