In-Demand Customer service analyst Jobs in Sydney, Nsw

Customer Operations Analyst
Smartways Logistics —Macquarie Park NSW
- $63,995.15 - $115,948.30 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- Analysis skills
Quick Apply
Actuarial Analyst
QBE —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Communication skills
8d
Vacationer Program | T&T | Customer (Sydney)
Deloitte —Sydney NSW
- Marketing
- Salesforce
- Research
- Parental leave
IT Support Analyst
AC3 —Sydney NSW
- $70,000 a year
- Full-time
- Remote
- Customer service
- Microsoft Office
- Administrative experience
Quick Apply
Test Analyst
NSW Health —St Leonards NSW
- $114,251 - $134,809 a year
- Part-time
- Hybrid work
- AI
- Parental leave
12d
Service Desk Analyst
Torrens University Australia —Surry Hills NSW
- $80,000 a year
- Full-time
- Customer service
- Microsoft Office
- University
6d
IT Systems Analyst
CICS Pty Ltd —North Sydney NSW
- $90,000 - $100,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- IT
- Communication skills
- Work from home
Quick Apply
2d
Senior Analyst, Governance - Client Service and Support
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Data analysis skills
- Annual leave
- Work from home
Graduate Data Analyst
Superloop —Sydney NSW
- Hybrid work
- Computer Science
- SQL
- Analysis skills
Investigative Analyst, EPP - RITA, EPP - RITA
Amazon Support Services Pty Ltd —Sydney NSW
- Full-time
- Research
- Bachelor's degree
- Communication skills
Service Desk Analyst (NSW)
St Vincent's Health Australia —Inner West NSW
- Full-time
- Microsoft Outlook
- Management
- Research
- Employee assistance program
14d
Service Desk Analyst
GrainCorp —Sydney NSW
- $90,000 - $100,000 a year
- Full-time
- Hybrid work
- Azure
- Administrative experience
2d
Service Desk Analyst – Level 2
Conferma —Sydney NSW
- Full-time
- Hybrid work
- Management
- Analysis skills
- Communication skills
- Annual leave
- Parental leave
Quick Apply
Junior IT Support Analyst
Havas Group —Sydney NSW
- Full-time
- Customer service
- Administrative experience
- Analysis skills
- Parental leave
- Employee assistance program
Service Desk Analyst
Brennan IT —Sydney NSW
- Weekend availability
- Azure
- Management
- Computer Science
Fraud Analyst - Night Team
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Financial services
- Annual leave
- Work from home
Service Desk Analyst
Fujitsu —Sydney NSW
- Weekend availability
- Software troubleshooting
- Customer service
- Communication skills
5d
Service Desk Analyst
EFEX —Sydney NSW
- Full-time
- Azure
- Customer service
- Salesforce
Quick Apply
Sales Operations Analyst - Reddit
Recoveriescorp —Sydney NSW
- $115,000 a year
- Full-time
- Sales
- Marketing
- Salesforce
10d
Service Desk Analyst
Healius Corp. —Sydney NSW
- Full-time
- Organisational skills
- In-person
- Communication skills
- Health insurance
- Employee assistance program
6d

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customer service analyst jobs near sydney, nsw

Customer Operations Analyst

Smartways Logistics -
Macquarie Park NSW

Quick Apply

Job Details

Full-time
$63,995.15 - $115,948.30 a year

Qualifications

Power BI
Microsoft Excel
Data analysis skills
Logistics
Analysis skills
Bachelor's degree
HubSpot
AI
Business
Communication skills
Analytics

Full Job Description

ABOUT SMARTWAYS

At Smartways, we specialise in time-critical, complex logistics for the Australasian healthcare community.

Our Customer Operations function acts as the safety net of the business — ensuring every job is monitored, supported, and delivered to the Smartways Standard of quality and speed. More than a typical contact centre operation, we triage, resolve and coordinate operational decisions to ensure our delivery operations team is able to deliver on time, every time.

As we continue to grow, the ability to clearly understand performance, identify inefficiencies, and make data-driven decisions is critical to maintaining and improving service outcomes.

PURPOSE OF THE POSITION

This role plays a critical part in improving operational performance by turning data into clear, actionable insights.

Unlike traditional analyst roles focused purely on reporting, this position is responsible for:

Identifying inefficiencies across our customer service/operations
Quantifying the size and impact of improvement opportunities & growth initatives
Supporting decision-making through structured and proactive analysis
Contributing to workforce planning and workload modelling

Your core objective is to identify where we are losing time, where we are losing money, and where we can improve customer and team experience.

This role sits at the intersection of data analysis, contact centre operations, and workforce planning.

ROLES AND RESPONSIBILITIES

Operational Analysis & Insight Generation

Analyse customer operations data across calls, emails, chat & backoffice - gaining deep understanding of our workflows and interaction dynamics across customer groups & channels
Identify issues and opportunities such as bottlenecks, inefficiencies, repeat work, performance degradation or variability, and identify the drivers and impacts of these trends.
Translate these findings into clear insights and recommendations that will improve customer experience, drive efficiency, improve quality or enhance team engagement.

Reporting & Performance Visibility

Develop and maintain reporting across:
o Customer operations performance
o Work volumes and workload distribution
o Productivity and utilisation
o Error rates and quality trends
Build dashboards (Power BI, Excel, CRM) that provide clear visibility to stakeholders
Move beyond reporting “what happened” to explaining “why it happened”

Resource Planning & Demand Modelling (Developing Capability)

Utilise and build upon existing tools & frameworks to analyse historical trends and develop forecasting of workload
Support the modelling of new customer onboarding volumes, improvement initiatives, seasonal trends and leave allowances to balance service and cost
Support with scenario modelling, budgeting processes, business cases and adhoc analyses
Develop monthly resource requirements to aid in effective scheduling and planning cadences by managers

Systems & Data Utilisation

Leverage systems such as:
o CRM (HubSpot)
o Telephony platforms (Dialpad or similar)
o Internal operational systems
Extract and synthesise data across multiple sources
Ensure data accuracy and reliability in reporting
Champion & leverage AI Tools (Claude or similar) for the automation of analytics and operational workload activities across Customer Operations

SUCCESS IN THIS ROLE IS MEASURED BY

Timeliness & accuracy of reports & analyses
Accuracy of forecasts & models compared to actuals
Customer Operations performance results & customer satisfaction
Reduction in cost per contact/improvement of productivity
Elimination of unmeasurable workload through automation or improvement initiatives

ACADEMIC, WORK EXPERIENCE AND SKILLS

Bachelor’s degree in Business, Data Analytics, Information Systems, or related field (preferred)
2–4 years’ experience in:
o Data analysis
o Business analysis
o Operational analytics
Strong analytical capability with experience in:
o Excel (advanced)
o Power BI or similar tools
o CRM or operational systems
Proven ability to:
o Identify patterns and trends in data
o Translate data into actionable insights
o Quantify business impact
Experience working with operational or service-based environments (contact centre, logistics, or similar) preferred
Exposure to forecasting, planning, or workload modelling is advantageous
Ability to work across multiple data sources and synthesise information into clear outputs
Strong communication skills — able to present insights to non-technical stakeholders
Strong understanding of emerging AI models and curiosity to deepen exposure in this capability

PERSONAL QUALITIES AND BEHAVIOURAL TRAITS

Highly analytical with strong curiosity and problem-solving mindset
Focused on outcomes — not just producing reports
Strong attention to detail and commitment to accuracy
Comfortable working in a fast-paced, evolving environment
Proactive and self-driven, with a “figure it out” mindset
Able to challenge thinking constructively using data
Collaborative and able to influence stakeholders across teams
Committed to continuous improvement

Pay: $63,995.15 – $115,948.30 per year

Work Location: In person

Quick Apply

Refine Your Search

customer service analyst jobs in sydney, nsw

Customer Operations Analyst

Actuarial Analyst

Vacationer Program | T&T | Customer (Sydney)

IT Support Analyst

Test Analyst

Service Desk Analyst

IT Systems Analyst

Senior Analyst, Governance - Client Service and Support

Graduate Data Analyst

Investigative Analyst, EPP - RITA, EPP - RITA

Service Desk Analyst (NSW)

Service Desk Analyst

Service Desk Analyst – Level 2

Junior IT Support Analyst

Service Desk Analyst

Fraud Analyst - Night Team

Service Desk Analyst

Service Desk Analyst

Sales Operations Analyst - Reddit

Service Desk Analyst

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