In-Demand Business services specialist Jobs in Sydney, Nsw

Operations Manager - NDIS Service Provider
Good Directions —Hornsby NSW
- From $175,000 a year
- Full-time
- Hybrid work
- Management
- Sales
- Business development
- Travel reimbursement
- Work from home
Quick Apply
9d
SaaS Implementation Project Manager - Remote - Expression of Interest
Employment Hero —Sydney NSW
- Full-time
- Remote
- Management
- AI
- Communication skills
- Parental leave
Quick Apply
4d
Customer Service Representative
King Living —Turrella NSW
- Full-time
- CRM software
- Customer service
- Salesforce
- Parental leave
- Employee assistance program
Quick Apply
CASUAL SALES ASSISTANT - BROADWAY
Shaver Shop —Ultimo NSW
- Weekend availability
- Sales
- Customer service
- POS
- Employee discount
Quick Apply
7d
Customer Relationship Manager
LiveBig —Sydney NSW
- Full-time
- Hybrid work
- Customer service
- Business development
- Leadership
- Annual leave
- Parental leave
Quick Apply
Business Development Manager / Lead Generation Specialist
Rytaid Services —Sydney NSW
- $80,000 - $120,000 a year
- Contract
- Management
- Customer service
- Business development
Quick Apply
Inventory Control Specialist (Buyers Administrator)
Costco AU —Lidcombe NSW
- Full-time
- Google Suite
- Marketing
- Analysis skills
5d
Client Relationship Manager | Employee Share Plans
Link Group —Sydney NSW
- Hybrid work
- Organisational skills
- Communication skills
- Health insurance
- Parental leave
Operations Coordinator
RWDI —Sydney NSW
- $77,600 - $97,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
Customer Service-Operations Specialist
Fujifilm Australia Pty Ltd —Macquarie Park NSW
- Full-time
- Hybrid work
- CRM software
- Customer service
- Organisational skills
- Work from home
Quick Apply
14d
Entry Level Solar Representative - Tele Sales
Smart Energy Group —Sydney NSW
- $4,000 - $6,000 a week
- Weekend availability
- Sales
- No experience needed
Quick Apply
Client Onboarding Specialist
Shift —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Sales
- In-person
- Parental leave
Vision Services Specialist
EssilorLuxottica —North Sydney NSW
- Full-time
- Microsoft Office
Client Relationship Manager
Link Group —Sydney NSW
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Parental leave
Recoveries Specialist
Procare Group —Sydney NSW
- Full-time
- Customer service
- Communication skills
- Negotiation
3d
Business Support Specialist
Safran —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Fuel card
20h
Application Specialist
BGIS —Sydney NSW
- $120,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
- Referral program
Associate Service Operations Specialist
SITA Switzerland Sarl —North Sydney NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Work from home
- Employee assistance program
HubSpot Onboarding Specialist
Lupo Digital —Sydney NSW
- Sales
- Communication skills
- Marketing
Project Specialist
Department of Education —Sydney NSW
- $154,231 - $178,369 a year
- Full-time
- Management
- Communication skills
- Opportunities for advancement
10d

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Operations Manager - NDIS Service Provider

Good Directions
Hornsby NSW

Quick Apply

Job Details

Full-time
From $175,000 a year
9 days ago

Benefits

Travel reimbursement
Remote work allowance
Work from home

Qualifications

Management
Operations management
Sales
Business development
Education
Bachelor's degree
Driver Licence
Communication skills
Negotiation

Full Job Description

Position Title: Operations Manager

Reporting to: Chief Operating Officer

About Good Directions: Serving over 120 NDIS participants, claiming over $60mil yearly in supports. In this time of industry change, Good Directions is uniquely positioned to capitalise on its ability to service all Australian states (excl. WA and NT), and is seeking skilled managers who are eager to oversee the provision of active supports that transform the life of the people we support.

As Operations Manager, you will lead and expand Good Directions’ disability support services. You’ll combine strategic business development with hands-on service delivery to ensure participants and their families have increasing control, safety, and choice in their daily supports. We are seeking two leaders who will take on end to end ownership of the participant experience, actively acquire new participant sign-ups and coach local site services to ensure participant satisfaction and service compliance.

Reasons for Job Opening:
NSW: Strong existing presence, grown since 2014.
QLD: Experiencing rapid growth over the past few years and seeking a person willing to travel within the state to meet with existing and new participants, ensuring service excellence.

Key Responsibilities

· Establish new service sites: identify premises, secure resourcing and coordinate onboarding

· Design, implement and grow SIL, SDA and day-to-day support offerings

· Oversee management of supports to participants, incl. specialist support coordination (as req.)

· Prepare and review SIL quotes, NDIS plan-review reports and AAT submissions

· Advocate for sustainable, high-quality services and negotiate on behalf of participants

· Ensure full compliance with relevant regulations, including protecting participants and Good Directions with regards to financial, legal, and operational matters.

· Maintain budgets, bookkeeping and small-business administration

· Build and maintain networks across housing, life planning, allied health and community sectors

· Monitor performance metrics, drive continuous improvement and report to leadership

· Work directly with IT contractors to explore new tech and change existing tech to automate and improve it

Essential Skills & Experience

· Demonstrated commitment to person-centred disability supports and empowering families

· Proven communication, negotiation and stakeholder-management skills

· Strong business development and operational management background

· Exceptional attention to detail in complex regulatory environments

· Ability to problem-solve with a visionary outlook and draw on external expertise when needed

· Integrity, resilience and adaptability in fast-changing contexts

Work Arrangement: Hybrid work from home (home office setup provided) with travel to participants as required, to our Sydney office 3 days/week (NSW employees) and to team events (2-3 per annum, rotating location NSW/VIC/SA/QLD).
Supports: Peer support, professional development and team-based training.

Remuneration: Full time position, attractive salary package of $140k+super+travel/home office allowance+annual professional fees/training allowance - subject to experience and qualifications.

To be considered for this position you must have:

· A reference detailing how you advocated/assisted people with disabilities

· 10+ years of Operations management experience in an enterprise environment

· Degree qualified, with a proven track record of taking ownership and driving results

· Experience managing people, including geographically dispersed teams

· Strong problem structuring and solving skills and ability to deal with ambiguity

· Experience in client management, sales, bookkeeping, small business planning, human resources, events, life planning, housing, budgeting, networking and innovation

· Driver’s licence and motor vehicle

Supplementary Pay: Organisational performance bonus (paid before Christmas) + Individual KPI performance bonus (paid in July).

Job Type: Full-time

Pay: From $175,000.00 per year

Benefits:

Travel reimbursement
Work from home

Application Question(s):

For Agency Managed participants with severe & profound disabilities how would you expect a 'participant-owned' service to differ from a 'provider-owned' service?
Provide a covering letter to describe your motivation for applying to this position.
Share a practical example of how you have led the establishment or expansion of disability support service or another business service?
Briefly detail your experience maintaining operational consistency across diverse teams, including how you overcame a specific challenge.
What is an example of a successful outcome that demonstrates your approach to management?

Education:

Bachelor Degree (Required)

Experience:

Operations management: 10 years (Required)

Work Authorisation:

Australia (Required)

Work Location: Hybrid remote in Hornsby NSW

Quick Apply

Refine Your Search

business services specialist jobs in sydney, nsw

Operations Manager - NDIS Service Provider

SaaS Implementation Project Manager - Remote - Expression of Interest

Customer Service Representative

CASUAL SALES ASSISTANT - BROADWAY

Customer Relationship Manager

Business Development Manager / Lead Generation Specialist

Inventory Control Specialist (Buyers Administrator)

Client Relationship Manager | Employee Share Plans

Operations Coordinator

Customer Service-Operations Specialist

Entry Level Solar Representative - Tele Sales

Client Onboarding Specialist

Vision Services Specialist

Client Relationship Manager

Recoveries Specialist

Business Support Specialist

Application Specialist

Associate Service Operations Specialist

HubSpot Onboarding Specialist

Project Specialist

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