In-Demand Contact centre team leader Jobs in Surfers Paradise Qld

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Contact Centre Team Leader
Community Housing Ltd —Surfers Paradise QLD
- Full-time
Quick Apply
Nightfill Team Leader
Coles Supermarkets —Robina QLD
- Full-time
- Leadership
- Time management
- Employee stock purchase plan
- Parental leave
Team Leader
Coles Supermarkets —Coomera QLD
- Full-time
- Leadership
- Communication skills
- Time management
- Employee stock purchase plan
- Parental leave
Team Leader Inbound
Princess Polly —Highland Park QLD
- Full-time
- Warehouse experience
- Communication skills
- Employee discount
Quick Apply
Team Leader
Care Connect —Tweed Heads NSW
- Full-time
- Customer service
- Organisational skills
- Leadership
- Employee assistance program
Packaging Operator (Multiple roles)
Visy —Gold Coast QLD
- From $40 an hour
- 8 hour shift
Practice Manager Burleigh Heads
Pacific Smiles Group —Gold Coast QLD
- Full-time
- Leadership
Youth Lead Practitioner - Gold Coast
Everyday Independence —Ashmore QLD
- $78,101 - $100,130 a year
- Full-time
- Nursing
- Master's degree
- Education
- Parental leave
- Employee assistance program
Quick Apply
Store Manager
Coles Supermarkets —Miami QLD
- Full-time
- Employee stock purchase plan
- Parental leave
14d
Client Service Officer
HUB24 —Gold Coast QLD
- Full-time
- Hybrid work
- Management
- Financial services
- Communication skills
- Work from home
1d
Multi Site Leader Helensvale and Coomera
Pacific Smiles Group —Gold Coast QLD
- Full-time
- Management
- Leadership
1d
Dental Assistant Robina
Pacific Smiles Group —Gold Coast QLD
- Weekend availability
- Clinic
- Front desk
- Gym membership
11d
Delicatessen Manager
Coles Supermarkets —Varsity Lakes QLD
- Full-time
- Leadership
- Employee stock purchase plan
- Parental leave
10d
Customer Service Team Member - Cafe
Bunnings —Arundel QLD
- Weekend availability
- Café
- Parental leave
8d
Customer Service Team Member - Seasonal Casual
Bunnings —Nerang QLD
- Weekend availability
- Café
- Parental leave
13h
Customer Service Team Member – Seasonal Casual
Bunnings —Tweed Heads NSW
- Weekend availability
- Café
- Parental leave
1d
Assistant Store Manager - Cotton On The Oasis Shopping Centre
Cotton On —Broadbeach QLD
- Full-time
Quick Apply
10d
Head, School of Humanities, Languages and Social Science
Griffith University —Southport QLD
- Full-time
- Hybrid work
- Management
- Doctoral degree
- Research
- Work from home
Quick Apply
14d
Professor and Head of School, Psychology & Social Sciences
Bond University —Robina QLD
- Full-time
- Management
- Doctoral degree
- University
- Free parking
- Parental leave
Speech Pathologist Graduate Program 2027
Better Rehab —Robina QLD
- $70,000 - $80,000 a year
- Full-time
- Hybrid work
- Travel reimbursement
- Parental leave
Quick Apply

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Contact Centre Team Leader

Community Housing Ltd -
Surfers Paradise QLD

Quick Apply

Job Details

Full-time

Benefits

Salary packaging

Qualifications

Call centre

Full Job Description

Support & mentor a Contact Centre team delivering great customer service
Handle customer enquiries & complaints with professionalism and care
Enjoy flexibility, wellbeing support and meaningful work

About Us

Community Housing Limited (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. We are committed to addressing housing issues and supporting vulnerable populations by offering affordable and sustainable housing solutions to individuals and families in need.

At CHL, our primary goal is to create safe, secure, and affordable housing options that empower individuals and families to thrive. With a focus on delivering high-quality service and outcomes, we manage over 11,000 new and existing properties across various communities. CHL is driven by a collaborative team culture where every member plays a vital role in achieving our mission.

The Role

Are you an experienced contact centre representative ready to take the next step? Do you enjoy helping your colleagues, solving complex problems, and ensuring customers receive the best service?

We are seeking a Contact Centre Team Leader to provide guidance and support to the team, act as a point of escalation for challenging enquiries, and help maintain our high standard of customer service. You will work closely with the Contact Centre Manager and team members to monitor performance, support training needs, and contribute to a positive, collaborative workplace culture.

What you will do:

Provide expert support and mentoring to Contact Centre Representatives, acting as a point of escalation for sensitive or complex enquiries
Continue performing Contact Centre Representative duties alongside the team to maintain quality service delivery
Monitor call effectiveness and help identify coaching or training opportunities
Liaise with internal and external stakeholders to ensure quality customer outcomes
Promote a safe, balanced, and positive workplace aligned with CHL values and WHS requirements

What you will bring

Experience working in an inbound call centre or customer service environment
Ability to handle difficult clients professionally and with empathy
Some knowledge of the Residential Tenancies Act (advantageous)
Ability to mentor and support colleagues, fostering a positive and collaborative team environment
Strong interpersonal skills with a professional approach to working with team members and stakeholders
Commitment to the right of every person to good quality housing
Satisfactory Police Check

Why Join Us?

Opportunity to step into leadership while staying connected to frontline work
Be part of a supportive, values-driven organisation
Ongoing learning and development opportunities
Contribute to a workplace that prioritises wellbeing, safety, and collaboration
Make a real impact by improving both team capability and customer experience
Flexible work arrangements and opportunities for professional development
Salary packaging + You Day + salary continuance & other benefits

To apply online, please click on the appropriate link.

To be considered, applicants must respond to the application questions and submit a cover letter and resume.

For a confidential conversation about the position, please contact Wade Simmons, Contact Centre Manager at [email protected].

Please note: A satisfactory Police Check is required for this role.

As an equal opportunity employer, CHL welcomes people from a diverse range of backgrounds. CHL acknowledges the Traditional Aboriginal owners of country throughout Australia and pays respect to their Elders past and present.

We look forward to hearing from you.

Quick Apply

Refine Your Search

contact centre team leader jobs in surfers paradise qld

Contact Centre Team Leader

Nightfill Team Leader

Team Leader

Team Leader Inbound

Team Leader

Packaging Operator (Multiple roles)

Practice Manager Burleigh Heads

Youth Lead Practitioner - Gold Coast

Store Manager

Client Service Officer

Multi Site Leader Helensvale and Coomera

Dental Assistant Robina

Delicatessen Manager

Customer Service Team Member - Cafe

Customer Service Team Member - Seasonal Casual

Customer Service Team Member – Seasonal Casual

Assistant Store Manager - Cotton On The Oasis Shopping Centre

Head, School of Humanities, Languages and Social Science

Professor and Head of School, Psychology & Social Sciences

Speech Pathologist Graduate Program 2027

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