In-Demand Team leader Jobs in Sunshine Coast, Qld

Team Leader Fraud Investigations
Auto & General Holdings —Kawana Waters QLD
- Management
- Customer service
- In-person
- Parental leave
- Employee discount
Quick Apply
11d
Manager to lead our team!
Stoa Bokarina —Bokarina QLD
- From $75,000 a year
- Weekend availability
- Customer service
- In-person
- Leadership
- Free food
Quick Apply
11d
Team Leader Claims Knowledge
Auto & General Holdings —Birtinya QLD
- Administrative experience
- Financial services
- Parental leave
- Employee discount
Quick Apply
11d
Team Leader Recoveries
Auto & General Holdings —Kawana Waters QLD
- Management
- Customer service
- Data analysis skills
- Parental leave
- Gym membership
Quick Apply
11d
Holiday Home Cleaner | Team Leader Opportunity = Optional Extra Hours
Adela's Holiday Home Management & cleaning services —Maroochydore QLD
- $38 - $55 an hour
- Urgently hiring
- Cleaning
- In-person
- Professional development assistance
Quick Apply
Team Leader ( Cruiseabout )- Sunshine Coast, QLD
Cruiseabout —Sunshine Coast QLD
- Full-time
- Sales
- Customer service
- Health insurance
- Parental leave
Team Leader Pet Insurance
Auto & General Holdings —Kawana Waters QLD
- Sales
- Customer service
- Team management
- Parental leave
- Gym membership
Quick Apply

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Manager to lead our team!
Stoa Bokarina —Bokarina QLD
Ensuring compliance with health, safety and operational standards. Rostering, staffing levels and wage control. *Full-time role, 5 days per week*.
From $75,000 a year
Quick Apply
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Customer Operations Manager
Open —Maroochydore QLD
Work with insurance operations and compliance teams to keep the function current on regulatory and product changes that affect QA criteria.
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Team Leader Fraud Investigations

Auto & General Holdings -
Kawana Waters QLD

Quick Apply

Job Details

Permanent
11 days ago

Benefits

Employee rewards program
Parental leave
Employee discount
Gym membership
Paid volunteer leave
Insurance services

Qualifications

Management
Customer service
Leadership

Full Job Description

About the Role

As our new Fraud Investigations Team Leader will be responsible for leading, coaching and developing a team of Fraud Investigators. You will monitor and improve performance, engagement & productivity while assisting the team to develop effective investigative and claims resolution strategies.

You will:

Manage, lead and coordinate investigations and complaints against Auto & General in an efficient, effective, and timely manner
Lead the investigations team to deliver optimal claims and operating cost outcomes while providing high-level customer service
Take responsibility for determining, implementing, and maintaining appropriate investigations and complaints, operational frameworks, plans and management strategies that contribute to meeting Claims Investigation unit objectives and reflect legislative responsibilities
Provide technical guidance and act as an escalation point on potential fraudulent claims and complaints, as well as monitoring and managing incoming work volumes, ensuring service levels are achieved, managing monthly KPI’s, identifying & championing process improvement and maintaining regular reporting
Provide constructive feedback and address any performance issues individually while nurturing a high performing & engaged workforce promoting a culture of “one team”
Ensure your team complies with all requirements relating to risk management activity and constantly ensure that risk management is at the forefront of your teams’ culture and processes
Escalate identified risks to relevant stakeholders and liaising with Head of Fraud & Claims Investigations to remediate.
Ensure effective management of all Internal Investigations and alignment to Group Internal Investigations & Intelligence Operating Model and Fraud Management Policy

What experience you’ll bring:

Strong ability to coach, motivate and influence team members in a fast-paced environment, along with the ability to give feedback & drive a collaborative, high performance culture
Strong Stakeholder engagement, team, and management skills, with experience in customer resolution
An inclusive state of mind, with the ability to work alongside a diverse team
Excellent relationship development skills applied within a customer service and team leadership role
Demonstrated knowledge of counter fraud techniques, Code of Practice, non-disclosure and ‘upmost good faith’ is preferable
A background in a fraud environment would be desirable with experience in dealing with complex investigations
A degree in Fraud investigation or a degree of similar value, desirable

The Benefits of working with us;

Location – This role will be based in our Kawana office.
Extra leave - enjoy a paid 'ME' day and one paid volunteer leave day each year, plus the option to purchase up to two additional weeks of leave
Paid parental leave - We support our new parents with paid parental leave and other benefits.
Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
Employee discounts - You’ll receive discounts on Budget Direct insurance products.
Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.

About Us:

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

Quick Apply

Refine Your Search

team leader jobs in sunshine coast, qld

Team Leader Fraud Investigations

Manager to lead our team!

Team Leader Claims Knowledge

Team Leader Recoveries

Holiday Home Cleaner | Team Leader Opportunity = Optional Extra Hours

Team Leader ( Cruiseabout )- Sunshine Coast, QLD

Team Leader Pet Insurance

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