In-Demand Operations associate Jobs in St Peters, Nsw

Analyst/Associate, Customer Onboarding Operations Specialist, DBS Australia (Sydney)
DBS Bank —Sydney NSW
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Food Service Attendant
Compass Group Australia —Sydney NSW
- $68,000 a year
5d
Retail Operations Associate
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Communication skills
- Time management
- Annual leave
- Work from home
Production Associate (Bioprocess)
Vow Foods —Sydney NSW
- From $6,250 a month
- Weekend availability
- Patient monitoring
- Engineering
- In-person
- Health insurance
- Dental insurance
Quick Apply
13d
Strategy & Business Operations Associate
SKUTOPIA —Alexandria NSW
- Full-time
- Analysis skills
- AI
- Business
- Gym membership
Quick Apply
Workplace Operations Associate
HelloFresh —Chippendale NSW
- Part-time
- Hospitality
- Customer service
- Office
Quick Apply
Executive Assistant To Associate Director Clinical Operations (Sydney Control)
NSW Health —Eveleigh NSW
- $78,321 - $80,265 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Travel reimbursement
19h
Full Time Athlete (Retail Associate) - Nike, Homebush
Nike —Homebush NSW
- Weekend availability
- Customer service
- Merchandising
- Research
Associate / Senior Associate, Trade Finance Operations, Technology and Operations, DBS Australia (Sydney)
DBS Bank —Sydney NSW
- Full-time
- Management
- Finance
- Communication skills
Customer Operations Associate (12 Months Fixed Term Contract)
Insulet Corporation —Sydney NSW
- Full-time
- CRM software
- Customer service
- Salesforce
Oceania Operations Associate
EY —Sydney NSW
- Microsoft Powerpoint
- Microsoft Excel
- Recruiting
- Parental leave
Client Service Associate (Operations)
Kelly+Partners —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance program
Quick Apply
Production Associate – Process Worker – Sanding
Dinosaur Designs —Redfern NSW
- 8 hour shift
- Communication skills
8d
Administration Support Officer
Department of Customer Service —Sydney NSW
- $84,659 - $92,701 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Case management
7d
Program Assistant NYU Sydney
New York University —Sydney NSW
- Full-time
- Writing skills
- Administrative experience
- Bachelor's degree
Revenue Operations Associate
Hudl —Sydney NSW
- $61,000 - $82,000 a year
- Full-time
- Remote
- CRM software
- Sales
- Salesforce
- Health insurance
- Annual leave
11d
Front Desk Associate, Sydney
WeWork —Sydney NSW
- Full-time
- Hospitality
- Bar
- No degree
Stock Associate (Part Time)
Prada —Sydney NSW
- Part-time
- Microsoft Excel
- Time management
7d
Associate / Senior Associate, Specialist, Operations, Gen Ops-Corporate Banking DBS Australia (Sydney)
DBS Bank —Sydney NSW
- Full-time
Office and Operations Manager
Hajos Anstee & Associates —Sydney NSW
- $85,000 - $100,000 a year
- Full-time
- CRM software
- Management
- ERP systems
- Professional development assistance
Quick Apply

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Analyst/Associate, Customer Onboarding Operations Specialist, DBS Australia (Sydney)

DBS Bank -
Sydney NSW

Apply Now

Job Details

Full-time

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Customer service
Regulatory reporting
Microsoft Office
Finance
Education
Bachelor's degree
Data entry
Business Administration
Business
Communication skills

Full Job Description

Job Purpose:

The Customer Onboarding Operations Associate is responsible for supporting the seamless and efficient onboarding of new customers within DBS Australia Branch. This role involves meticulous data handling, document verification, accurate data input into the core banking system, and ensuring compliance with bank policies and regulatory requirements during the customer onboarding journey. The associate will also contribute to managing customer enquiries as part of the customer support team. The associate will contribute to reducing processing times and minimizing manual effort by leveraging technological advancements in data extraction and pre-population of information.

Strong customer service skills for phone call and email handling. Excellent excel skills to assist with regulatory reporting and other CAS tasks.

Key Accountabilities:

To ensure smooth and consistent completion of onboarding customers, any updates on the customers’ static data, CASA account opening, maintenance, and closure in the Finacle Core Banking

To ensure smooth and consistent completion of customers’ audit confirmation

Verify customer data and conduct due diligence checks, adhering to established policies and standards.

Handle inbound customer calls and emails, addressing inquiries, complaints, and service requests promptly and professionally.

Assist with regulatory reporting, FATCA, and CRS reporting

Job duties & responsibilities:

Customer Onboarding Operations:

Process customer onboarding requests, ensuring all necessary documentation and information are accurately collected and verified.

Ensure timely processing of instructions, account opening forms, and client static maintenance within agreed Service Level Agreements (SLAs)

Collaborate with internal teams (e.g., Relationship Managers, Customer Service Officers, CORE Team) to facilitate the onboarding process and resolve any issues.

Ensure compliance with all regulatory requirements and internal bank policies during the onboarding journey.

Execute day-to-day customer onboarding processes, ensuring accuracy and adherence to established procedures.

Track and monitor the status of onboarding applications, providing updates to stakeholders as needed.

Assist in streamlining the onboarding process, particularly for new-to-bank customers and those requiring specific product setups.

Validate customer information across various supporting documents against application inputs.

Accurately input and update customer data into the core banking system.

Assist with internal and external audit, RCSA sampling and reviews

Support system User Acceptance Testing (UAT) when required (may be some weekends)

Ensure adherence to SLAs and Standard Operating Procedures

Customer Enquiries Handling:

Investigate and resolve customer issues, escalating complex cases to the appropriate teams or specialists when necessary.

Troubleshoot and resolve customer’s Internet Banking inquiries

Adhere to complaint handling procedures, ensuring timely resolution and proper communication with customers regarding outcomes and any required extensions.

Proactively identify opportunities to enhance customer experience and satisfaction.

Qualifications and Skills:

Education: Bachelor's degree in Business Administration, Finance, or a related field.

- Technical Skills:- Experience with core banking systems is highly desirable.

Knowledge of Know Your Customer (KYC) principles, customer due diligence and banking terminologies

Proficiency in Microsoft Office applications, including Word, and PowerPoint

Strong Excel Skill (Do indicate your proficiency in your resume)

Ability to adapt to new technologies and automated tools.

- Soft Skills:- Strong attention to detail and high accuracy and efficiency in data entry

Good communication and interpersonal skills.

Strong customer service orientation and problem-solving skills for supporting customer enquiries.

Ability to work effectively in a team-oriented environment.

Location:

DBS Sydney

Job:

Operations

Schedule:

Regular

Employee Status:

Full time

Apply Now

Refine Your Search

operations associate jobs in st peters, nsw

Analyst/Associate, Customer Onboarding Operations Specialist, DBS Australia (Sydney)

Food Service Attendant

Retail Operations Associate

Production Associate (Bioprocess)

Strategy & Business Operations Associate

Workplace Operations Associate

Executive Assistant To Associate Director Clinical Operations (Sydney Control)

Full Time Athlete (Retail Associate) - Nike, Homebush

Associate / Senior Associate, Trade Finance Operations, Technology and Operations, DBS Australia (Sydney)

Customer Operations Associate (12 Months Fixed Term Contract)

Oceania Operations Associate

Client Service Associate (Operations)

Production Associate – Process Worker – Sanding

Administration Support Officer

Program Assistant NYU Sydney

Revenue Operations Associate

Front Desk Associate, Sydney

Stock Associate (Part Time)

Associate / Senior Associate, Specialist, Operations, Gen Ops-Corporate Banking DBS Australia (Sydney)

Office and Operations Manager

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