We Are:
Well-known across the globe for bringing the restaurant, retail and hospitality industries to the Cloud with our pioneering web & mobile products, superior customer service – and the people who make this happen.
Our Values: Because they are important to us!
Service – We strive to delight our customers by anticipating their needs with simple, intuitive tools. We are serial entrepreneurs with a deep desire to do the right thing for our customers.
Creativity – We believe to make real change; we must be the catalyst and bring unbridled enthusiasm for innovation and continuous improvement.
Family – We seek and reward intelligent team members who exude honesty, integrity and accountability. We believe diversity and transparency in thought, practice and culture is an asset, not a risk.
Fun – We move fast, have fun and love what we do all while honoring work-life balance. We are intelligent risk-takers, never allowing blind enthusiasm to overtake reason.
Humility – We are responsible to our customers, our team members and our investors equally, requiring professional courage and humility.
Responsibility as an Associate Operations Analyst
Reporting to Senior Director of SaaS Support Operations, the Associate Operations Analyst is deploying application maintenance to Customer Production and Staging environments: These include patches, upgrades and application configuration changes. The work includes performing standardized sets of tasks based on a subset of defined global processes.
You are:
Dependable, trustworthy, meticulous and diligent in the execution of tasks, you follow through on each task from start to finish without a glitch. You are technically inclined with a strong desire to learn new skills. You have basic SQL and data base skills. A Database certifications a definite plus. Above all, you are someone who is not afraid to learn a new skill set or hone the skills you already have, in fact you seek those opportunities.
Desired Skills and Experience:
- Monitor Operations dashboards for issues impacting production
- Research system and application event logs and provide snapshots to Customer Support and/or Development.
- Research database logs and provide snapshots to Customer Support and/or Development.
- Execute basic SQL scripts for external and internal customers
Experience with the following is a plus:
- High tech or restaurant industry experience
- Good working knowledge of systems.
- Operations experience.
Qualifications:
- Only Sydney, NSW AU based candidates will be considered
- At least 2 years working in technical field.
- Good written and verbal communication skills, as well as excellent problem solving skills.
- Saturday Coverage
- Work week will alternate through the team between Monday through Friday and Tuesday through Saturday. Flexibility will be allowed for the days off.
- Saturday assignments required.
