In-Demand Social media specialist Jobs in Southport Qld

Virtual Bridal Stylist & Customer Experience Specialist - HQ
Grace Loves Lace —Burleigh Heads QLD
- Part-time
- Remote
- CRM software
- Microsoft Outlook
- Sales
- Employee discount
Marketing Specialist
Grant Avenue Holdings Pty Ltd —Gold Coast QLD
- $70,000 - $80,000 a year
- Full-time
- Marketing
- Organisational skills
- In-person
Quick Apply
8d
Talent Acquisition Specialist - fixed term opportunity
SEE Group —Helensvale QLD
- Recruiting
- Organisational skills
- Negotiation
Creative Marketing Specialist
Nutrition Warehouse —Upper Coomera QLD
- Full-time
- Warehouse
- Organisational skills
- AI
- Profit sharing
- Health insurance

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Virtual Bridal Stylist & Customer Experience Specialist - HQ

Grace Loves Lace -
Burleigh Heads QLD

Apply Now

Job Details

Part-time

Benefits

Employee discount

Qualifications

CRM software
Microsoft Outlook
Sales
Barista experience
NetSuite
Microsoft Office
Fashion styling
Data entry
Communication skills

Full Job Description

Grace Loves Lace is the world leader in innovative, modern bridal with an e-commerce store and boutiques around the globe!

We are continuing to grow, and to ensure that our brides continue to receive our award-winning customer service, we are looking for an amazing, sales-driven individual with a passion for creating memorable bride experiences to join our Customer Experience team, working from our global head office in Burleigh Heads. Internally you will be known as our Online Styling & Customer Experience Specialist.

This is a Part-Time role working 4 days per week (weekdays) – start & finish rostered hours are between 6am - 5pm due to operational need. Flexibility may be required to support global time zones.

✨ What You’ll Be Doing

This pivotal role will see you providing exceptional online styling and customer care to our brides post-purchase via email, phone, live chat, and social media. This is a sales & customer-focused position, where your most important KPI will be the satisfaction of our brides, alongside sales performance.

Conduct virtual styling consultations and guide brides through gown selection and purchasing
Respond to customer service and production inquiries via email, phone, and online channels within 24 hours
Assist brides with post-sale add-ons such as veils and accessories, ensuring timely processing and updates
Support cross-functional campaigns, product launches, and seasonal initiatives
Escalate issues appropriately to the Global Customer Experience & Online Sales Manager
Provide insights on trends, customer feedback, and product opportunities to improve experience and conversion
Maintain accurate data entry for all customer interactions using NetSuite and CX trackers
Assist with order updates, exchanges, alterations, and troubleshooting as needed
Collaborate with internal teams including Boutique Stylists, Inventory & Production, Marketing, Finance, and Development & Operations to ensure a seamless bridal journey

What We’re Looking For

Minimum 1 year experience in high-end retail, online styling, or customer experience
Proven success in delivering luxury-level customer service and support
Exceptional written and verbal communication skills
Demonstrated ability to drive sales and achieve strong results, including meeting KPI targets
High attention to detail, organisational strength, and professionalism
Confidence with digital platforms (MS Office, NetSuite, Outlook) and online chat/booking tools
Ability to work individually and in a team to achieve targeted results
Ability to adapt in a fast-paced, evolving environment while maintaining empathy and composure
Alignment with Grace Loves Lace Mission and G.R.A.C.E. values (Graceful, Respectful, Authentic, Caring, Exceptional)
Flexibility to work rostered hours Monday–Thursday, with additional coverage as required

Desirable

Experience in online luxury retail or bridal fashion
Knowledge of social media customer engagement
Styling or fashion background
Experience using NetSuite or similar CRM systems

Why Join Us

Be part of a globally recognised and loved bridal brand, designed and led from the Gold Coast
Work alongside a passionate, talented HQ team
A rare opportunity to step into a pivotal role shaping the modern bridal experience
Generous staff discounts, barista coffee on site, access to employee wellbeing perks, and much more

All candidates must have Australian work rights and will be required to provide two recent and relevant referees. We thank you in advance for your interest in working with us, but only those candidates selected for interview will be contacted.

Grace Loves Lace has always been, and always will be, committed to provide an environment free of discrimination and harassment to our candidates, employees, customers, and suppliers. We are committed to equal opportunity and recruitment decisions are based on merit and business needs. We do not base decisions on any classifications protected by federal, state or provincial and local laws and ordinances. Reasonable adjustments are available to qualified individuals.

Apply Now

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social media specialist jobs in southport qld

Virtual Bridal Stylist & Customer Experience Specialist - HQ

Marketing Specialist

Talent Acquisition Specialist - fixed term opportunity

Creative Marketing Specialist

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