Company Description
THE GOLD COAST BIN BUTLER PTY LTD (trading as The Bin Butler) is a residential wheelie bin cleaning business operating throughout the Gold Coast, Queensland.
The company provides scheduled recurring and one-off wheelie bin cleaning, sanitising and deodorising services to residential customers using specialised vehicles, trailers and purpose-built equipment.
The business currently services approximately 1,630 active recurring customers and completed approximately 594 one-off services during the previous twelve months. During that period, the business completed 26,188 individual services and generated approximately AUD $747,433 in revenue.
Operations are conducted from dedicated commercial premises at 39 Bailey Crescent, Southport QLD 4215, where the company maintains its operational fleet, specialised trailers, chemicals, equipment and inventory required to support daily service delivery.
Position Summary
The Office Manager is responsible for planning, coordinating and overseeing the administrative and operational support functions of THE GOLD COAST BIN BUTLER PTY LTD.
The role ensures the efficient allocation of staff, vehicles, trailers, equipment and business resources to support daily service delivery. The Office Manager maintains operational records, coordinates personnel activities, supervises field staff, liaises with suppliers and service providers, manages stock and equipment requirements, coordinates payroll administration, coordinates supplier payments and ensures compliance with workplace health and safety requirements and company procedures.
During periods of peak demand or staff absences, the Office Manager coordinates contingency arrangements and reallocates staff, vehicles and equipment to maintain continuity of service.
Key ResponsibilitiesOffice Administration and Business Systems
- Coordinate and oversee daily administrative and operational support functions.
- Maintain company records, job records, staff records and operational documentation.
- Oversee business management and scheduling systems to ensure efficient daily operations.
- Coordinate communication between management, field staff and overseas administrative support staff.
- Maintain accurate records relating to customers, staff allocation, inventory, equipment and supplier purchases.
- Monitor administrative procedures and recommend improvements where appropriate.
Staff Supervision and Personnel Coordination
- Allocate daily work to field employees.
- Supervise and monitor the performance of operational staff.
- Coordinate staff training and induction programs.
- Participate in recruitment activities, including practical assessments and trial coordination.
- Provide recommendations regarding recruitment, staff performance and ongoing development.
- Monitor compliance with company procedures, presentation standards and workplace policies.
Financial Administration
- Coordinate payroll administration and preparation.
- Coordinate supplier payments and routine business expenses.
- Maintain purchasing records, invoices and financial documentation.
- Liaise with external accountants, bookkeepers and service providers.
- Assist the Managing Director with routine financial administration and reporting.
Supplier and Contractor Liaison
- Liaise with suppliers regarding chemicals, consumables, uniforms, equipment and operational requirements.
- Coordinate purchasing activities to ensure uninterrupted business operations.
- Maintain supplier relationships and monitor delivery of goods and services.
Operational Coordination
- Coordinate daily service delivery across recurring and one-off customer services.
- Allocate staff, vehicles, trailers and operational equipment to maximise efficiency.
- Monitor completion of scheduled services and address operational issues as they arise.
- Coordinate communication between field staff and administrative personnel.
- Coordinate contingency staffing and resource allocation during peak demand, staff shortages or urgent operational requirements.
- Monitor operational performance and identify opportunities to improve efficiency and service delivery.
Procurement, Fleet and Asset Management
- Monitor stock levels of chemicals, consumables, uniforms and operational supplies.
- Coordinate procurement of inventory and operational resources.
- Oversee servicing, maintenance and repairs of vehicles, trailers and specialised equipment.
- Ensure operational assets remain available, compliant and fit for purpose.
- Oversee the organisation, cleanliness and safety of the operational yard.
Customer Service Support
- Coordinate responses to escalated customer service matters.
- Ensure customer issues are communicated effectively between administration and operational staff.
- Monitor service quality and support continuous improvement of customer service standards.
Compliance and Workplace Health and Safety
- Ensure compliance with workplace health and safety legislation and company procedures.
- Monitor safe operation of vehicles, trailers, chemicals and equipment.
- Ensure staff follow safe work practices and company policies.
- Coordinate workplace inspections, vehicle servicing schedules and equipment maintenance.
- Monitor compliance with relevant legislation and operational procedures.
Skills and ExperienceEssential
- Minimum three years' experience in office management, operations coordination, business administration or a similar management role.
- Demonstrated experience supervising and coordinating staff.
- Strong organisational, planning and time management skills.
- Experience coordinating business operations, resources and personnel.
- Experience using business management, scheduling and administrative software.
- Excellent written and verbal communication skills.
- Strong problem-solving and decision-making ability.
Desirable
- Experience within a field service, waste management or facilities services environment.
- Experience coordinating payroll administration and supplier payments.
- Experience with cloud-based accounting software.
- Current manual driver's licence.
- Experience operating or supervising businesses utilising trailers and specialised service equipment.
- Knowledge of workplace health and safety systems.
Qualifications
Relevant tertiary qualification in Business, Management, Engineering or a related discipline, or equivalent industry experience.
Performance Expectations
The Office Manager will be expected to:
- Coordinate the efficient day-to-day operation of the business.
- Maintain accurate operational and administrative records.
- Ensure effective allocation of staff, vehicles and operational resources.
- Maintain appropriate stock and equipment levels.
- Coordinate supplier relationships and routine financial administration.
- Support staff performance, training and ongoing development.
- Ability to liaise effectively with staff, suppliers, contractors and customers.
- Ensure compliance with workplace health and safety obligations.
- Support the Managing Director by overseeing the daily administrative and operational management of the business.
Pay: $79,500.00 per year
Work Location: In person
