In-Demand reservation agent Jobs in southbank, vic

Reservation Agent
NOVOTEL —Preston VIC
- Weekend availability
- Sales
- Customer service
- English
Quick Apply
Reservations Sales Agent
ACCOR —Melbourne VIC
- Part-time
- Customer service
- Microsoft Office
- Communication skills
- Employee assistance program
3h
Guest Service Agent
Cosmopolitan Hotel —St Kilda VIC
- From $32 an hour
- Weekend availability
- Customer service
- In-person
- Communication skills
Quick Apply
Guest Service Agent
Oaks Hotels —Melbourne VIC
- $26.70 - $40.05 an hour
- Weekend availability
- Health insurance
- Parental leave
Quick Apply
Reservations Agent | InterContinental Melbourne the Rialto
InterContinental —Melbourne VIC
- Customer service
- Microsoft Office
- Communication skills
- Parental leave
8d
Reservations Agent
PULLMAN —East Melbourne VIC
- Full-time
- Hospitality
- Customer service
- Organisational skills
- Employee discount
Quick Apply
14d
Guest Service Agent - QT Melbourne
EVT Group —Melbourne VIC
- Communication skills
- Resort
- Office experience
- Parental leave
9d
Reservations Sales Agent
AccorHotel —Melbourne VIC
- Part-time
- Customer service
- Microsoft Office
- Communication skills
- Employee assistance program
Quick Apply
3h
Rental Sales Agent
Europcar —St Kilda VIC
- Part-time
- Sales
- Customer service
Guest Service Agent
Accor Apartments & Realty —Southbank VIC
- Part-time
- Hospitality
- Bar
- Front desk
Guest Service Agent - The Victoria Hotel
EVT Group —Melbourne VIC
- Hotel experience
- Resort
- Parental leave
Guest Service Agent
Oscars Group —Caroline Springs VIC
- $33.38 - $46.73 an hour
- Weekend availability
- Customer service
- In-person
- Guest services
- Free parking
- Employee assistance program
Quick Apply
Guest Service Agent & Night Audit
Accor Apartments & Realty —Southbank VIC
- Weekend availability
- Hospitality
- Customer service
- Front desk
Guest Services Officer - Communication Centre
Hyatt Centric Melbourne —Melbourne VIC
- Part-time
- Hospitality
- Guest services

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Reservation Agent

NOVOTEL -
Preston VIC

Quick Apply

Job Details

Full-time

Benefits

On-site parking

Qualifications

Sales
Customer service
English
Microsoft Office
Computer skills
OPERA
Communication skills
Hotel experience
Office experience

Full Job Description

Company Description

Located in Melbourne’s vibrant inner-north, we are a leading conference venue and leisure destination offering contemporary accommodation, stylish dining, and versatile event spaces in the heart of Preston. With 383 guest rooms, 13 conference and event venues, and two on-site dining outlets, our property caters to both corporate and leisure clients.

Easily accessible via the 86 tram and Mernda train line—both within walking distance—and with over 400 on-site parking spaces, our property is ideally positioned. We pride ourselves on delivering professional service, memorable experiences, and flexible solutions to meet the evolving needs of our diverse clientele.

Job Description

Are you passionate about hospitality, customer service, and creating memorable guest experiences?

We are currently seeking a vibrant and customer-focused Reservation Agent to join our team. This is an exciting opportunity to work in a dynamic hotel environment where you’ll play a key role in managing reservations and delivering exceptional service.

About the Role
As a Reservation Agent, you will be the first point of contact for guests, managing room inquiries, bookings, confirmations, and cancellations. You’ll also assist with yield management to maximise occupancy and revenue while ensuring a personalised and seamless guest experience.

Key Responsibilities

Handle all incoming reservations enquiries in a timely and professional manner, ensuring calls are answered in line with brand standards.
Efficiently and accurately process reservations, including special requests, while updating guest records in the system.
Proactively up-sell rooms, packages, and promotions to maximise revenue opportunities.
Provide up-to-date and detailed information on hotel facilities, services, special offers, and promotions.
Build strong guest relationships by tailoring recommendations and using guest history to enhance their stay.
Maintain effective communication and positive working relationships across all hotel departments.
Assist with overflow calls and support front office operations when required.

Qualifications

Previous experience in a reservations or customer service role, ideally in a hotel environment.
Strong computer skills, including Microsoft Office and knowledge of OPERA PMS (preferred).
Fluent oral and written English; additional languages will be highly regarded.
Excellent communication and interpersonal skills, with a passion for sales and promotions.
Immaculate presentation and grooming standards.
Ability to multitask while maintaining exceptional attention to detail.
Proactive, “can-do” attitude with a friendly and outgoing personality.
Flexibility to work a variety of shifts, including mornings, evenings, weekends, and public holidays.

Full Australian work rights are a requirement for this role as we are unable to offer sponsorship for this position.

Additional Information

What we offer

Free on-site car park
Employee benefit card offering discounted rates at Accor hotels worldwide.
Develop your talent through Accor’s learning programs.
Opportunity to grow within your property and across the world!
Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Any opportunity within our community to adapt and develop our processes to embrace others is encouraged.

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Quick Apply

Refine Your Search

reservation agent jobs in southbank, vic

Reservation Agent

Reservations Sales Agent

Guest Service Agent

Guest Service Agent

Reservations Agent | InterContinental Melbourne the Rialto

Reservations Agent

Guest Service Agent - QT Melbourne

Reservations Sales Agent

Rental Sales Agent

Guest Service Agent

Guest Service Agent - The Victoria Hotel

Guest Service Agent

Guest Service Agent & Night Audit

Guest Services Officer - Communication Centre

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