In-Demand guest experience and events manager Jobs in south australia

Guest Experience and Events Manager
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- Management
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Guest Experience and Events Manager

Belgravia Health & Leisure Group Pty Ltd -
Mount Gambier SA

Apply Now

Job Details

4 days ago

Qualifications

Management
Customer service
First Aid Certification
Recruiting
Working with Children Check
Business
Leadership

Full Job Description

SA, Wulanda Rec & Convention Centre – Mount Gambier

Are you passionate about promoting aquatic and leisure activities to the community?
Are you a creative mind with a passion for event coordination?
This is an amazing opportunity to lead a high performing team to achieve fantastic health and participation outcomes for the community.

Wulanda Rec & Convention Centre are seeking to appoint a suitably experienced Guest Experience Manager to build and lead a passionate and engaged customer focused team.

The Role:

As the Guest Experience Manager you will be a strong people leader who will oversee large high-profile, multi-day events, the venue’s kiosk, and child-minding operations. You will be responsible for the recruitment, ongoing training and development of all Guest Experience staff to deliver and drive exceptional customer service and a culture of innovation.

You will develop and execute plans through engagement with the leadership team and key stakeholders. With strong business acumen, experience in people leadership and event coordination, you will continue to drive the overall experience of our guests.

About You:

You are a capable or emerging people leader with experience in leisure, aquatic, or event-driven environments. As Guest Experience Manager, you lead from the front, being approachable, adaptable, and willing to roll up your sleeves to lead from the front when needed. You thrive in dynamic, fast moving environments where you can shape team culture, and deliver memorable experiences for the Limestone Coast community.

You understand how great experiences are built. Fostering engaged staff, strong safety standards, and consistent operational execution. You’re eager to grow your leadership skills and take ownership of an important community facility.

Key Accountabilities:

Lead and develop a high-performing Guest Experience team, including recruitment, training, and ongoing capability building to deliver exceptional customer service
Oversee the delivery of large, high-profile, multi-day events, ensuring seamless coordination and outstanding guest outcomes
Manage daily operations across key service areas, including the kiosk and child-minding facilities, maintaining quality, safety, and efficiency
Drive a culture of innovation and continuous improvement, enhancing the overall guest experience and community engagement in aquatic and leisure activities
Collaborate with leadership and key stakeholders to develop and execute strategic plans that improve participation, performance, and business outcomes.

Skills and Qualifications:

Police Check & Working with Children Check
CPR & First Aid Certificate (Current)
Events management or business qualification, or 2 years' relevant experience

The Company

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $400m, the group are looking for the best and brightest to assist with taking the organisation into the future.

If you like the sound of us, then jump in and submit your application. We’d love to hear from you!

Apply now !!

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

Apply Now

Refine Your Search

guest experience and events manager jobs in south australia

Guest Experience and Events Manager

Events & Office Manager

Events & Function Assistant

Conference & Events Sales Exec - Rydges Adelaide

Guest Experience Lead | Adelaide

Brand Home Manager, St Hugo Grant Burge

Client Services Manager

Hotel Duty Manager

Rydges Pit Lane- Duty Manager

Duty Manager - Rydges Adelaide

Visual Merchandising Specialist | Adelaide

Assistant Venue Manager

Restaurant and Functions Manager

Night Audit | Part Time

Client Services Manager

Arcade Attendant

Food and Beverage Supervisor

Assistant Financial Controller

Senior Sales Manager

Student Services Administration Assistant

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