In-Demand Customer care manager Jobs in South Australia

NDIS Support Worker Team Lead
Incluso Services Pty Ltd —Adelaide SA
- $70,000 - $90,000 a year
- Full-time
- Remote
- CPR Certification
- Customer service
- First Aid Certification
- Employee assistance program
Quick Apply
Home Care Manager - Weeks Homes
NEX Building Group —Keswick SA
- Management
- Customer service
- Supervising experience
- Health insurance
- Parental leave
Case Manager (Employment Services)
Workskil Australia Ltd —Port Adelaide SA
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Parental leave
Care Partner - North, South & Central
ACH Group —Mile End SA
- Up to $15,900 a year
- Full-time
- Microsoft Office
- Data entry
- Care plans
- Health insurance
- Employee assistance program
Quick Apply
Care & Services Manager
Infinite Aged Care —Hahndorf SA
- Full-time
- Hospitality
- Management
- Customer service
- Employee assistance program
- Employee discount
Floor Coordinator - Help Desk & Rostering
SA Health —Greater Adelaide SA
- $74,095 - $78,694 a year
- Part-time
- Organisational skills
- Computer skills
- Leadership
5d
Trainer/Assessor Early Childhood
Hessel Group —Fullarton SA
- Part-time
- Remote
- Microsoft Outlook
- Microsoft Office
- Communication skills
Outbound Care Coordinator - Hybrid
Plena Healthcare —Adelaide SA
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- Communication skills
Community & Stakeholder Manager
Service Stream —South Australia
- Full-time
- Communication skills
- Negotiation
13d
Executive Assistant to the CEO/ Receptionist Duties- Part Time
Community Support Incorporated —Wayville SA
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
Site Manager
NEX Building Group —Keswick SA
- Education
- Construction Management
- Health insurance
- Parental leave
Projects Delivery Manager
Service Stream —South Australia
- Full-time
- Management
- Engineering
- Analysis skills
- Annual leave
Administrator
WorkPac Group —Roxby Downs SA
- $70,000 a year
- Full-time
- Customer service
- Administrative experience
- Recruiting
- Employee assistance program
- Referral program
People, Partnerships and Quality Support
UnitingSA —South Australia
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Employee assistance program
5d
CRAII/ SCRAI
サイネオス・ヘルス —South Australia
- Contract
- Remote
- Patient monitoring
- Bachelor's degree
- Patient care
10d
Administration Officer - Casual
SA Health —South Australia
- $66,442 - $69,504 a year
- Management
- Customer service
- Microsoft Office
2d
Senior Talent Acquisition Partner
Gallagher Bassett —Adelaide SA
- Hybrid work
- Recruiting
- Communication skills
- Employee stock purchase plan
- Health insurance
Regional General Manager
G'day Group —Adelaide SA
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Parental leave
Quick Apply
Business Development Manager - Adelaide or Melbourne
Schneider Electric —Greater Adelaide SA
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Business development
- Annual leave
- Opportunities for advancement
Manager - Home Oxygen & Aged Care
Air Liquide —Greater Adelaide SA
- Full-time
- Sales
- Nursing
- Health insurance
- Parental leave
12d

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NDIS Support Worker Team Lead

Incluso Services Pty Ltd
Adelaide SA

Quick Apply

Job Details

Full-time
$70,000 - $90,000 a year

Benefits

Employee assistance program

Qualifications

CPR Certification
Customer service
Certificate III
Driver Licence
First Aid Certification
Working with Children Check
Care plans
Communication skills

Full Job Description

Are you ready to join Australia’s newest service provider that puts both participants and staff first?

Be part of the Incluso service journey, where we aim to become Australia’s leading service provider in accommodation, respite, and support services.

At Incluso Services we are focused on “Building the World that we Want” and as such, ensuring that people with a disability are well cared for and can access high quality community engagement services. Our mission is to help people with a disability and their families to be more independent and have greater choice and control over their quality of life.

As a Team Leader, you will play a pivotal role in ensuring participants receive safe, consistent, and high-quality support aligned with their individual goals and care plans. This is more than a coordination role, it is an opportunity to shape team culture, strengthen service delivery, and positively impact the lives of participants and support workers alike.

You will lead by example, fostering a positive and collaborative environment while ensuring operational excellence and compliance within the NDIS framework.

This role is a full-time hybrid position based in Adelaide, South Australia.

Requirements

What you’ll do:

Mentor, coach, and guide support workers to deliver safe, person-centred, and high-quality support in line with participant care plans and organisational standards. Assist with the onboarding and induction of new support workers, ensuring they are well-prepared, confident, and aligned with organisational values and participant needs.
Develop and implement effective matching strategies to ensure support workers are paired with participants based on skills, personality, preferences, and care requirements to promote strong, consistent relationships.
Foster a positive, inclusive, and motivating team culture that encourages accountability, collaboration, and professional growth.
Provide ongoing supervision and performance support to ensure consistent service delivery and continuous improvement.
Communicate effectively with the Operations Manager regarding workforce planning, service delivery, and budget considerations to ensure sustainable and compliant operations.
Ensure support workers clearly understand, follow, and accurately implement participant care plans and risk management strategies.
Understand, apply, and contribute to the development and refinement of organisational policies, procedures, and compliance processes.
Engage proactively with internal and external stakeholders, including participants, families, and allied health professionals, to ensure coordinated and consistent support.
Support rostering processes by allocating shifts promptly and accurately in alignment with service agreements, participant goals, and care delivery requirements.
Participate in an on-call roster once per month to ensure continuity of care and timely response to urgent matters.
Other reasonable duties as directed

What you’ll bring:

A genuine passion for supporting people and responding to individual needs with empathy, professionalism, and integrity.
Demonstrated understanding of NDIS compliance obligations, including accurate and timely documentation, participant record management, and the development and maintenance of service agreements
Proven experience in an NDIS Team Leader role within the disability or community services sector.
Strong understanding of the National Disability Insurance Scheme framework and industry standards.
Experience in direct support work and leading or coordinating teams (highly regarded).
High-level understanding of the SCHADS Award and its practical application in workforce management.
Demonstrated ability to lead, motivate, and develop a team toward achieving organisational goals and high standards of customer service.
Excellent interpersonal skills with strong written and verbal communication abilities.
Ability to manage competing priorities effectively in a fast-paced environment.

What we would like you to have:

Authorised to work in South Australia.
Valid Driver License
An understanding of the NDIS, disability, and community services sector.
Certificate III Individual Support/Disability/HR or studying towards the qualification will be highly regarded for these positions.
Have experience in coordinating a team in a fast-paced environment with competing priorities.
Working with Children Check
NDIS Worker Screening Check
First Aid/CPR Certificate

Benefits

What we offer:

We offer an Employee Assistance Program for support and because time out is so important.
We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
We believe in your potential and offer a personalised career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.

When you join Incluso Services, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.

Quick Apply

Refine Your Search

customer care manager jobs in south australia

NDIS Support Worker Team Lead

Home Care Manager - Weeks Homes

Case Manager (Employment Services)

Care Partner - North, South & Central

Care & Services Manager

Floor Coordinator - Help Desk & Rostering

Trainer/Assessor Early Childhood

Outbound Care Coordinator - Hybrid

Community & Stakeholder Manager

Executive Assistant to the CEO/ Receptionist Duties- Part Time

Site Manager

Projects Delivery Manager

Administrator

People, Partnerships and Quality Support

CRAII/ SCRAI

Administration Officer - Casual

Senior Talent Acquisition Partner

Regional General Manager

Business Development Manager - Adelaide or Melbourne

Manager - Home Oxygen & Aged Care

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