Community Care Partner – Metropolitan Adelaide (Elizabeth South, Rostrevor, Christie Downs)
Make a Real Difference Every Day
South Australia | Full-time | Office based with frequent travel to visit customers
ACH Group is seeking passionate and experienced Care Partners to join our Community Home Care team based in Christies Downs, Rostrevor, or Elizabeth South offices. This is a fantastic opportunity to be part of a growing, forward-thinking team where your skills are recognised and valued.
At ACH Group, you’ll find much more than just a job. You become part of a dynamic team dedicated to empowering older people to live independently. We place a strong emphasis on a customer centred approach in everything we do. This means listening deeply to each individual, understanding their unique needs, preferences, and goals, and tailoring care to support their independence, dignity, and quality of life.
ACH Group is an award-winning, not-for-profit aged care organisation, supporting older people to live good lives since 1952. Today we are proud to employ a diverse workforce of over 2,000 dedicated individuals across metropolitan Adelaide.
Why This Role Matters
- Help people live the life they choose — in the place they love.
- You won’t just coordinate services — you’ll change lives.
- Working closely with customers, families and care networks, you’ll co-design personalised care plans that support wellbeing, independence, and a good life at home.
What You’ll Do
- Build strong, trusted relationships with customers and their support networks
- Conduct reviews, co-design and update care plans identifying clinical and care needs, aligned to individual goals
- Coordinate services across community, health and support providers
- Monitor customer SAH budgets, service delivery, and outcomes
- Advocate for customers and help them navigate aged care services
- Be the primary point of contact for a case load of approximately 45 Support at Home funded customers ensuring a seamless, high-quality 10/10 customer experience
- Observe, document, and report changes in a customer’s condition or needs and make appropriate adjustments to their service plan
- Deliver care in accordance with organisational policies, safety standards, and quality requirements
- Promote independence, choice, and wellbeing
- Utilise the My Aged Care Portal to request Support Plan Reviews and AT-HM funding as required.
- Collaborate with teams to continuously improve services and outcomes
What We’re Looking For
- You’re passionate about older people and thrive on making a difference.
- You’re keen to work with a collaborative highly engaged team
You’ll bring:
- Relevant qualification (Cert IV in Community Services/Ageing or clinical qualification)
- Experience in aged care, disability, or community services, preferably in a Care Coordinator/Case Manager role.
- Strong relationship-building and communication skills
- Conflict Resolution Skills
- Ability to support customers to navigate complex care needs, working in partnership with internal and external clinical teams
- A proactive, problem-solving mindset
- Skills in coordinating care and supporting customer choice
- High level proficiency at Microsoft Office Suite and data entry skills.
- Confidence managing customer budgets, documentation, and digital systems
- Excellent communication skills, both verbal and written.
- Ability to work independently and manage time effectively
- A Police Check for working in Aged Care less than 12 months old.
- A current driver’s license.
What to Expect
- You will be welcomed through a comprehensive induction and onboarding program facilitated by designated coaches and Managers to help you understand your role.
- Receive the tools, resources, and training needed to confidently support customers.
- Join an organised team where clear processes and effective communication create a supportive environment.
- Manage a balanced case load of approximately 45 customers, enabling you to deliver person centered care and a high-quality customer experience.
- Support provided by specialized teams across the business including Nursing, Allied Health, dedicated call center, and scheduling teams.
Why Join ACH Group?
- Be part of an organisation that values Respect, Integrity, Trust and Accountability
- Work in a culture focused on customer choice and independence
- Supportive team environment with strong leadership
- Opportunity to innovate and contribute to continuous improvement
- Make a genuine impact in your community every day
If you want to join our amazing team, we can offer you:
- In-house upskilling and learning opportunities.
- Core business hours are Monday to Friday, 8.30am - 5pm
- Locum Care Partners to cover caseloads when staff are on leave, or on the road.
- Friendly, supportive, and inclusive culture that values diversity and employee wellbeing.
- On-site flu vaccination program.
- Financial advice for HESTA members, our preferred superannuation supplier.
- Wellbeing program including free employee assistance program.
- Discounted Corporate Membership - Health Insurance – BUPA.
For a full list of benefits, visit https://achgroup.org.au/benefits
ACH Group is a not-for-profit organisation in the Health Care Sector. This means that you can salary package up to $15,900 per annum for living expenses and $2,650 for meals/entertainment to reduce your tax. We also offer a range of perks through our Employee Benefits Program (e.g. discounted private health).
Ready to Make an Impact?
If you’re driven by purpose and want a career where you truly make a difference, we’d love to hear from you.
Apply now and help create good lives for older people.
