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Service Support Officer – Training Compliance

AnglicareSA
Adelaide SA

Quick Apply

Job Details

Contract

Benefits

Health insurance
Parental leave
Employee assistance program
Gym membership
Salary packaging

Qualifications

Power BI
Microsoft Excel
Certificate IV
Financial report writing
Microsoft Office
Administrative experience
Data entry
Business Administration
Diploma
Business
Communication skills

Full Job Description

6 month Admin opportunity

So many lives. So many ways. One you.

50,000 lives and counting.

That’s how many South Australians our people support each year.

As one of the state’s leading not-for-profits, we’re making a meaningful impact at scale. From foster care to aged care and everything in between, our services are as diverse as the people and communities we serve - and we’re growing our reach for the future.

It takes a special kind of person to work in this sector. Someone with real compassion and care. Could that person be you?

What you’ll do

This is a pivotal operational role at the centre of administration, training compliance monitoring, reporting, finance coordination and customer service ensuring the right systems, data and processes are in place so frontline teams can focus on delivering quality care.

This role is ideal for someone who enjoys structure, detail, reporting, and being the quiet engine room behind high-performing teams. You’ll work closely with leadership, rostering and administration teams to keep training compliance on track, financial processes accurate, and reporting clear and actionable.

You’ll be trusted to make a valuable impact by:

Monitoring and maintaining the Training Compliance and reporting on workforce compliance across Community Aged Care.
Coordinating general administration including meetings, training logistics, stock control, asset management and documentation.
Supporting finance processes including customer account enquiries, service validation, and ensuring claims under Support at Home are accurate and authorised before processing.
Producing accurate monthly reporting (DEX data, Power BI, Excel, AlayaCare DE reporting) to support operational and leadership decision-making.
Delivering responsive, professional customer service to internal teams, clients and external stakeholders while supporting continuous improvement and quality processes.

What you’ll bring

To thrive in this role, you will have:

Certificate IV in Business Administration (or equivalent demonstrated experience).
Strong experience in administration, reporting and financial processes including billing or accounts support.
Advanced proficiency in Microsoft Office (particularly Excel) and confidence using reporting tools or client management systems.
High attention to detail with proven accurate data entry and documentation skills.
Excellent communication skills and the ability to work both independently and collaboratively under broad direction.

We would also love you to have:

Diploma of Business Administration.
Experience within Aged Care, Community Services or a regulated environment.
Experience using Power BI, AlayaCare or similar client information systems.
Knowledge of DEX reporting or government claiming processes.
Confidence troubleshooting basic IT or office system issues.

Why AnglicareSA?

Your contribution here matters. We want you to see your impact every day, and we want you to feel valued for it.

Here’s what you can expect in your career at AnglicareSA:

So many lives, right here in SA: Our ripple effect starts with you. Whatever your role, you’ll help find a way forward for the communities you live in and care about. That’s something to be proud of.
So many ways, for our clients and you: We support those in need in so many ways. For you, that means real opportunity to gain new knowledge and experiences and to explore the many pathways a career in our sector can take.
So much compassion, and a place to belong: At AnglicareSA, you’ll never feel alone. You’ll lean on and learn from genuine people driven to do good, and you’ll build relationships that last a lifetime.

More to enjoy:

Make your pay go further with salary packaging options, including novated leasing, plus savings on health insurance, motor vehicles, opticians, pharmacy and gym memberships
Grow your skills and career with learning programs, professional development pathways, and education assistance
Live and work well with our employee wellbeing program, confidential employee assistance program, chaplaincy services, domestic and family violence support, and more
Put your family first with paid parental leave (including superannuation), personal leave to care for family members and additional unpaid leave for caring responsibilities

Our impact starts with you

Join AnglicareSA, and help us change lives and communities.

To apply, simply click the “Apply” button and submit your application. (direct applications only, no agencies please).

Please note: Interested applicants are encouraged to apply as soon as possible, as interviews and appointments may occur prior to the closing date.

For more information, please contact Lauren, Recruitment Business Partner, at [email protected]. Please note we do not accept applications via email.

At AnglicareSA, we proudly and gratefully bring together a team that is truly diverse - from lived experiences, to skills and knowledge, to perspectives and personality. We value the benefits this brings to the people who work with us and the communities we serve, and we strive to create a place where everyone - regardless of background and ability - feels they belong. If you require any accommodations to fully participate in our recruitment process, we welcome you to let us know.

We are committed to the employment of First Nations people. Please visit our website for details on our Aboriginal Services and to access AnglicareSA’s Reconciliation Action Plan.

AnglicareSA is committed to a secure and transparent recruitment process that prioritises the safety of all applicants. We will never request payment, bank account details, or personal identification documents during the early stages of recruitment. Proof of identity may be requested later as part of standard pre-employment checks. To verify the legitimacy of this job advertisement, please refer to our official website or contact our recruitment team directly.

Video

Quick Apply

Refine Your Search

claims & customer service officer jobs in south australia

Service Support Officer – Training Compliance

Claims Officer

Eligibility Officer

Return to Work Officer

Application Support Officer, APS4, Information Management and Technology Services,

Casual Revenue Officer

Recoveries Officer

Eligibility Officer

Senior Subcontracts Officer

Service Administration Officer