- Do you want to work at an agency where each day reveals new opportunities to work on some of the biggest issues facing consumers and businesses and have opportunities to pursue new and exciting pathways?
- Do you want to work at a place where smart and dedicated people from all walks of life collaborate to work on meaningful matters?
- Do you want to utilise your specialised IT skills to help protect consumers and promote competition across our economy?
Then this is the place for you! At the ACCC, we’re proud of the impact we can make together. We understand the responsibilities and challenges that come with a fast moving and ever-changing environment. Our high performing culture is built on a foundation of care, support and inclusion. It’s why we’re driven by connection and collaboration, sharing our skills, knowledge and support with each other freely and frequently. It’s why we prioritise the wellbeing of our people and empower them to work autonomously, flexibly and courageously. At the ACCC, we believe the best version of you is the one that’s true to who you are – and that’s the you we want working alongside us.
We value flexibility, and all roles can be performed from any capital city in a state or territory or Townsville and are available on a full-time, part-time or job-share basis.
Applicants from diverse backgrounds including First Nations peoples, people with disability and those from different cultural backgrounds are encouraged to apply.
The Information Management and Technology Services Branch plays a pivotal role in contributing to ACCC outcomes by:
- Utilising technology so our agency can protect consumers and promote competition across Australia’s economy.
- Launching technologies that solve critical business issues and create new regulatory capabilities.
- Developing, using and managing agency data assets that drive responsive and effective regulatory outcomes.
- Providing consistent, reliable and secure ongoing IT services to the whole agency, including support of hybrid and flexible work.
- Fostering a diverse and high-performing workforce underpinned by collaborative and flexible ways of working.
What you will do as the Application Support Officer
The ACCC is seeking adaptable individuals who can work autonomously to perform a diverse range of Level One and Level Two application support activities. In this role, you will work closely with the Information Management and Technology Services Branch to provide support for Customer Relationship Management (CRM), Information Management (IRM) and other core agency applications.
As the Application Support Officer, you will:
- Provide Level One and Level Two support for agency systems such as CRM, IRM, SharePoint and ServiceNow.
- Resolve incidents and complete service requests using Information Technology Infrastructure Library (ITIL) principles and in accordance with service level agreements.
- Deliver strong customer service by managing expectations and communicating clearly about issue resolution.
- Develop and maintain relationships with internal stakeholders, vendors and technical support teams.
- Support testing, deployment and transition of system updates from project delivery to business as usual.
- Identify opportunities to improve work processes, practices, efficiency and automation.
About you
All candidates are expected to meet the APS Integrated Leadership Profile (ILS) for the classification advertised. Follow the link for more information on the ILS. This role in particular requires:
- Technical expertise in application support, customer service and communication, problem-solving, collaboration, adaptability and continuous learning.
- Proven experience providing Level One and Level Two application support, with a strong understanding of supporting core organisational applications, preferably CRM and IRM systems.
- Familiarity with ITIL principles and service management tools.
- Strong customer service orientation with excellent verbal and written communication skills for technical and non-technical stakeholders.
- Demonstrated ability to troubleshoot and resolve application issues using analytical thinking and problem-solving approaches.
- Ability to work cooperatively in a team environment and engage constructively with stakeholders across the organisation.
- Ability to adapt to a dynamic work environment, take initiative to improve processes and proactively develop new technical skills.
The following job specific criteria are also highly desirable:
- Experience in SharePoint support and administration.
- Experience supporting enterprise-wide applications, Information Technology Service Management (ITSM) platforms or working within a government IT environment.
- Experience with ServiceNow.
- Experience with Microsoft Dynamics and iManage.
To find out more about us and the role, please read the Candidate Kit.
How to apply
You will be asked to respond to the statement of claims of no more than 300 words and submit your resume with key outcomes or what you are most proud of in each role you have held (2 pages maximum).
Salary: $83,385 - $90,535 (plus 15.4% superannuation)
Contact Officer: Zahra Ayubi, 08 8456 3518
Applications Close: 11:00pm (AEST), Sunday 12 July 2026
