In-Demand It support Jobs in Rowville, Vic

Service Desk Analyst - GPC Asia Pacific - Full Time
GPC Asia Pacific (APAC) —Rowville VIC
- Full-time
- Hybrid work
- POS
- Parental leave
- Employee assistance program
Quick Apply
8d
IT Support Engineer Level 1
For Purpose Aged Care —Cheltenham VIC
- Administrative experience
- No degree
- Travel reimbursement
- Employee assistance program
ICT Support Technician
iMobile Store Pty Ltd —Moorabbin VIC
- $75,000 - $80,000 a year
- Full-time
- Customer service
- Analysis skills
- In-person
Quick Apply
Assurance Technical Support Officer
Aussie Broadband —Dandenong VIC
- Full-time
- Management
- Communication skills
- Annual leave
- Parental leave
11d
IT Support
Keywords Studios —Box Hill VIC
- Full-time
- Azure
- Organisational skills
Quick Apply
Desktop Support Officer - Part Time
Centorrino Technologies —Knoxfield VIC
- Part-time
- Communication skills
Quick Apply
IT Technical Cloud Support Specialist
BYD Australia —Mulgrave VIC
- Bilingual
- Azure
- Management
eExam IT Support Officer
Monash University —Clayton VIC
- Monday to Friday
- Doctoral degree
- Customer service
- University
8d
Expression of Interest - Systems Administrator - TSPV
Leidos —Scoresby VIC
- Full-time
- Management
- Databases
- Administrative experience
- Annual leave
ICT System Test Engineer
Visium Networks Pty Ltd —Hallam VIC
- $85,000 - $90,000 a year
- Full-time
- In-person
- Communication skills
Quick Apply
Network Administrator
Genfac Plastics —Dandenong VIC
- $78,000 - $82,000 a year
- Full-time
- ERP systems
- Administrative experience
- Analysis skills
Quick Apply
Desktop Support Officer
Axiom Technologies —Dandenong VIC
- Part-time
- Remote
- Microsoft Outlook
- Management
- Customer service
3d
IT Support Technician
City Cable Australia —Box Hill VIC
- $65,000 - $70,000 a year
- Full-time
- English
- Education
- In-person
Quick Apply
12d
ICT Service Desk Officer
Eastern Health —Box Hill VIC
- Full-time
- Microsoft Excel
- Customer service
- Communication skills
- Health insurance
- Employee assistance program
5d
Service Desk Analyst - GPC Asia Pacific - Full Time
NAPA Auto Parts —Rowville VIC
- Full-time
- Hybrid work
- POS
- Parental leave
- Employee assistance program
8d
Technical Support Representative
SRAM Corporation —Rowville VIC
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Customer service
Junior Cloud Platform Engineer - Systems Administrator
Leidos —Scoresby VIC
- Full-time
- Management
- AWS
- Communication skills
- Annual leave
Service Desk Engineer - VIC
GPK Group —Hallam VIC
- $70,000 - $80,000 a year
- Full-time
- Azure
- Analysis skills
- AI
- Work from home
Network Administrator
Country Fire Authority —Burwood East VIC
- Full-time
- Hybrid work
- Azure
- No degree
- Parental leave
8d
ICT Systems Engineer
Leidos —Scoresby VIC
- Full-time
- Management
- Bachelor's degree
- Leadership
- Annual leave
11d

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Service Desk Analyst - GPC Asia Pacific - Full Time

GPC Asia Pacific (APAC) -
Rowville VIC

Quick Apply

Job Details

Full-time
8 days ago

Benefits

Parental leave
Employee assistance program
Employee discount
Paid volunteer leave
Insurance services
On-site parking

Qualifications

AIX
WMS
POS
RDS database
Intune

Full Job Description

Excellent Salary and Free Onsite Parking (Rowville Location)
Initial training (full time onsite)
Hybrid Work Environment (2 days WFH, 3 days in Office)
Career Development and Progression

This role will involve working closely with IT Management teams to ensure IT Services (Levels 2-3) are supported and maintained.

The Role

The purpose of our Full Time IT Service Desk Analyst role is to ensure that our GPC Asia Pacific network of stores, warehouses and support offices across 400+ locations in Australia, New Zealand and South East Asia, receive 1st Level support for IT Services and Business Applications during our core business hours of 6am to 7pm, Monday to Sunday.

Reporting to the IT Service Desk Manger, you will:

Provide first-level Service Desk support for incidents and requests received via phone, email, voicemail and walk-ups.
Monitor support queues and respond to calls and tickets within agreed SLA timeframes.
Deliver first-call resolution where possible and escalate issues requiring additional support.
Identify, document and escalate high-priority and major incidents to support rapid restoration of critical business services.
Troubleshoot device, software and web-application issues in line with ITIL practices.
Liaise with internal stakeholders and third-party vendors to meet business requirements and maintain high service satisfaction.
Create and maintain knowledge-base articles to support consistent service delivery.
Follow GPC Asia Pacific procedures and policies and maintain a safe, organised work environment.

Experience in the following technical areas would be advantageous:

Microsoft Windows 11 and macOS support.
Microsoft 365 application support.
User administration using Active Directory, Entra ID, and Microsoft 365.
Mobile device management and support using Microsoft Intune and Company Portal.
Delivery of support within an ITIL-based service management framework.
Remote Desktop Services (RDS) environments.
Retail systems, including Point of Sale (POS) hardware and software.
Warehouse Management Systems (WMS) and Financial Systems.
Supply chain industries including retail, wholesale, distribution, and transport.
Exposure to platforms including Mainframe (ZOS) and PSeries (AIX) environments.

To be successful in this role you will need to demonstrate the following:

Positive, customer focused mindset with a strong can do attitude.
Takes ownership and accountability for delivering great outcomes.
Thrives in a fast-paced environment and adapts well to changing priorities.
Strong team player who can also work independently when needed.
Builds positive and productive relationships with customers, colleagues, and vendors.
Professional, reliable, and committed to service excellence.
Process-driven with a continuous improvement mindset.
Uses initiative, problem-solving skills, and sound judgement to get things done.
Leads by example and contributes to a positive team culture.

Looking after you:
We are committed to ensuring our people are well looked after. In addition to a rewarding and challenging career, we will provide:

Staff discounts across the GPC Asia Pacific group of Companies
Private health insurance discounts
Employee assistance program
A highly safety conscious work environment
We proactively support our working parents in a variety of meaningful ways, and our parental leave top-up allowance is one of the ways we do this
Paid volunteer leave allowing you to give back to your chosen charity/community organisation
Access to GPC’s exciting employee platform MOVE, unlocking amazing discounts at top retailers, business announcements, e-cards and our employee recognition program, plus so much more!

GPC Asia Pacific

Movement is in our DNA. We are GPC Asia Pacific: one of the largest industrial and automotive aftermarket parts and service suppliers in Australia, New Zealand and South East Asia. Our iconic brands include Repco, NAPA, McLeod Accessories and Motion Industries.

Yet we are more than just a parts and service company. We propel people forward.

With over 8000 team members in Asia Pacific, and 60k+ globally, being part of Genuine Parts Company won’t leave you standing still. Reach is key to our success. Learn more about our business online at www.gpcasiapac.com

Send your CV to our Careers Team by clicking APPLY!

Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Quick Apply

Refine Your Search

it support jobs in rowville, vic

Service Desk Analyst - GPC Asia Pacific - Full Time

IT Support Engineer Level 1

ICT Support Technician

Assurance Technical Support Officer

IT Support

Desktop Support Officer - Part Time

IT Technical Cloud Support Specialist

eExam IT Support Officer

Expression of Interest - Systems Administrator - TSPV

ICT System Test Engineer

Network Administrator

Desktop Support Officer

IT Support Technician

ICT Service Desk Officer

Service Desk Analyst - GPC Asia Pacific - Full Time

Technical Support Representative

Junior Cloud Platform Engineer - Systems Administrator

Service Desk Engineer - VIC

Network Administrator

ICT Systems Engineer

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