In-Demand Application support analyst Jobs in Ringwood Vic

Level 2 Customer Application Support Analyst - Reflect & Recover
Civica —Ringwood VIC
- Full-time
- Hybrid work
- Salesforce
- Maintenance
- SQL
- Work from home
Quick Apply
Risk Analyst (SQL), KYC Fraud Prevention & Compliance Rule Analysis
Binance —Melbourne VIC
- Full-time
- Remote
- SQL
- Analysis skills
- Financial services
Quick Apply
Senior Specialist – Governance, Compliance & Policy Analyst
One Mission Society Australia Inc —Ringwood East VIC
- $80,006 a year
- Full-time
- Analysis skills
- In-person
- Communication skills
- Travel reimbursement
Quick Apply
1d
FinCrime Analyst (Investigations)
Revolut —Melbourne VIC
- Weekend availability
- Remote
- English
- Analysis skills
- Bachelor's degree
Application Support Analyst
BAE Systems —Melbourne VIC
- Full-time
- Hybrid work
- Oracle
- SQL
Front Office Services - Business Analyst (Investment Platforms) - 12 mths FTC
Janus Henderson —Melbourne VIC
- Hybrid work
- Data analysis skills
- SQL
- Organisational skills
Junior Systems Analyst
RACV —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Administrative experience
- Communication skills
Test Analyst - 9 month max tenure contract
Leidos —Scoresby VIC
- Full-time
- Azure
- DevOps
- APIs
- Annual leave
Level 2 Application Support Analyst - Education
Civica —Melbourne VIC
- Full-time
- Hybrid work
- SQL
- Analysis skills
- APIs
- Work from home
Quick Apply
7d
System Analyst Lead - Employment Information Kit
ConnectEast —Ringwood VIC
- Part-time
- SQL
- No degree
- Leadership
- Employee assistance program
Associate Test Analyst
HUB24 —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Computer Science
- SQL
- Parental leave
ICT Business Analyst
Providence Healthcare Pty Ltd —Mentone VIC
- $80,000 - $90,000 a year
- Full-time
- Management
- Analysis skills
- Bachelor's degree
Quick Apply
Expression of Interest – Cyber & Information Technology Professionals
KBR —Melbourne VIC
- Full-time
- Systems design
- Software development
- Parental leave
7h
Managing Security Consultant - Penetration Testing (Spiderlabs)
LevelBlue LLC —Melbourne VIC
- Full-time
- Management
- Sales
- Senior Secondary Certificate of Education
Quick Apply
Workday Financials Procure to Pay Consultant (AU Citizen for Security Clearance)
Accenture —Melbourne VIC
- Full-time
- CRM software
- ERP systems
- Finance
- On-the-job training
Functional Analyst - Supply Chain
Officeworks —Chadstone VIC
- ERP systems
- SQL
- Analysis skills
- Employee assistance program
Rating Analyst/Senior Analyst – Financial Institutions and International Public Finance Ratings Team, Pacific
S&P Global —Melbourne VIC
- Data analysis skills
- Research
- Microsoft Office
- Health insurance
- Annual leave
Associate DevOps Analyst, Region Services
Amazon Support Services Pty Ltd —Melbourne VIC
- Full-time
- AWS
- Scripting
- AI
WIM Investigator, AMSEC WIM
Amazon Support Services Pty Ltd —Melbourne VIC
- Full-time
- Management
- Master's degree
- Analysis skills
Organization and Methods Analyst (Pricing & Commercial Analytics)
MAHLE GmbH —Melbourne VIC
- Full-time
- Microsoft Excel
- ERP systems
- Finance

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Level 2 Customer Application Support Analyst - Reflect & Recover

Civica -
Ringwood VIC

Quick Apply

Job Details

Full-time

Benefits

Work from home
Paid volunteer leave

Qualifications

Asset management
Salesforce
Maintenance
SQL
Analysis skills
ITIL
ServiceNow
Application support
SaaS
Communication skills

Full Job Description

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

Why you will love this opportunity as a Level 2 Application Support Analyst at Civica

As a Level 2 Customer Application Support Analyst, you will provide advanced support for Civica’s Reflect & Recover solution, helping customers resolve more complex application issues that require deeper investigation and technical analysis.

You will manage escalations from Level 1, diagnose root causes, apply configuration changes or workarounds, and keep customers informed throughout the resolution process. You will work closely with Level 3 support, product, engineering, and technical operations teams to progress defects, enhancements, and more complex technical issues.

This role suits someone who enjoys problem-solving, customer support, and working across technical teams. It also provides the opportunity to contribute to knowledge base content, improve support processes, and mentor Level 1 analysts as part of a collaborative support environment

Requirements

What you will need to be successful in this role

Experience in application support, managing complex or escalated issues.
Demonstrated understanding of asset maintenance practices within a public-sector operating environment.
Experience supporting asset maintenance management systems used by a predominantly mobile or field-based workforce.
Familiarity with, or experience supporting, State-based asset maintenance contracts and associated operational frameworks.
Knowledge of field workforce operations, maintenance scheduling, work management processes, and asset lifecycle management principles.
Strong analytical and problem-solving capability
Ability to investigate incidents and identify root causes
Experience applying configuration changes, data fixes, or workarounds
Understanding of SaaS or cloud-based applications
Ability to interpret logs, data, and system behaviour
Clear and professional communication skills
Experience managing cases and customer updates end-to-end
Familiarity with ITIL processes (incident, problem, change)
Experience collaborating with cross-functional teams, including Support, Product, Engineering, and Technical Operations.
Exposure to service management platforms such as Salesforce or ServiceNow.
Basic SQL skills for data review and analysis.
Strong documentation and knowledge-sharing discipline.
Ability to coach, mentor, and support junior team members.

Benefits

Why you'll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

Quick Apply

Refine Your Search

application support analyst jobs in ringwood vic

Level 2 Customer Application Support Analyst - Reflect & Recover

Risk Analyst (SQL), KYC Fraud Prevention & Compliance Rule Analysis

Senior Specialist – Governance, Compliance & Policy Analyst

FinCrime Analyst (Investigations)

Application Support Analyst

Front Office Services - Business Analyst (Investment Platforms) - 12 mths FTC

Junior Systems Analyst

Test Analyst - 9 month max tenure contract

Level 2 Application Support Analyst - Education

System Analyst Lead - Employment Information Kit

Associate Test Analyst

ICT Business Analyst

Expression of Interest – Cyber & Information Technology Professionals

Managing Security Consultant - Penetration Testing (Spiderlabs)

Workday Financials Procure to Pay Consultant (AU Citizen for Security Clearance)

Functional Analyst - Supply Chain

Rating Analyst/Senior Analyst – Financial Institutions and International Public Finance Ratings Team, Pacific

Associate DevOps Analyst, Region Services

WIM Investigator, AMSEC WIM

Organization and Methods Analyst (Pricing & Commercial Analytics)

I want to receive the latest job alert for application support analyst in ringwood vic

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