In-Demand Customer insights analyst Jobs in Richmond, Vic

Customer Insights Analyst
Metricon —Melbourne VIC
- Full-time
- CRM software
- Microsoft Excel
- Management
9d
Organization and Methods Analyst (Pricing & Commercial Analytics)
MAHLE GmbH —Melbourne VIC
- Full-time
- Microsoft Excel
- ERP systems
- Finance
Pricing Analyst
Australia Post —Richmond VIC
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Recruiting
- Work from home
Strategic Insights Analyst
Compass Group Australia —Melbourne VIC
- Full-time
- Hospitality
- Microsoft Excel
- SQL
Expressions of Interest - Product Owners & Business Analysts
Kogan —South Melbourne VIC
- Urgently hiring
- Analysis skills
- Agile
- Communication skills
- Wellness program
Business Analyst
Accenture —Melbourne VIC
- Full-time
- Business development
- Bachelor's degree
- No degree
- On-the-job training
- Parental leave
Data Analyst
Pyramid Global Technologies —Melbourne VIC
- Computer science
- Data analysis skills
- SQL
Graduate Analyst - Strategy & Consulting - 2027 Graduate Program
Accenture —Melbourne VIC
- Full-time
- AI
14d
Insights Analyst
The Salvation Army —Blackburn VIC
- Full-time
- Hybrid work
- Microsoft Excel
- Computer Science
- Communication skills
- Parental leave
- Employee assistance program
Lead Process Analyst
Australia Post —Richmond VIC
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- SharePoint
- Work from home
1d
Full-Time Data Analyst (e-Commerce)
Phonecycle —Ringwood VIC
- $80,000 - $85,000 a year
- Full-time
- Microsoft Excel
- Sales
- Data analysis skills
Quick Apply
3d
Banking Platforms Consultant (all levels)
Accenture —Melbourne VIC
- Full-time
- Leadership
- On-the-job training
- Parental leave
Allocation Systems Support Analyst
Accent Group —Cremorne VIC
- Full-time
- Microsoft Excel
- Analysis skills
- Organisational skills
Quick Apply
8d
Customer Operations and Billing Analyst
DXC Technology —Melbourne VIC
- Full-time
- Microsoft Excel
- ERP systems
- Microsoft Office
- Parental leave
- Employee assistance program
10d
Retail Support Analyst
PUMA —Cremorne VIC
- Microsoft Excel
- Organisational skills
- AI
12d
Allocation & Replenishment Analyst - Platypus
Platypus —Cremorne VIC
- Full-time
- Microsoft Excel
- Analysis skills
- Organisational skills
Quick Apply
9d
Data Analyst
Coles Group —Hawthorn East VIC
- Full-time
- Data analysis skills
- SQL
- Analysis skills
- Free parking
- Employee stock purchase plan
Allocation & Replenishment Analyst - Platypus
Accent Group —Cremorne VIC
- Full-time
- Microsoft Excel
- Analysis skills
- Organisational skills
Quick Apply
9d
Deployed Product Manager, Health Systems
Heidi —Melbourne VIC
- $170,000 - $220,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- EMR systems
- AI
- Work from home
- Parental leave
HubSpot CRM Senior Analyst
MYOB —Melbourne VIC
- Contract
- Hybrid work
- Sales
- Data analysis skills
- Analysis skills
- Parental leave

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Customer Insights Analyst

Metricon -
Melbourne VIC

Apply Now

Job Details

Permanent | Full-time
9 days ago

Benefits

Opportunities for promotion
On-site parking

Qualifications

CRM software
Power BI
Microsoft Excel
Management
Customer service
Business analysis
Databases
Qualtrics
Analysis skills
Agile
Construction experience
Business requirements
Communication skills
Marketing

Full Job Description

Love Where You Work!

Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.

Based in our stylish and brand new Notting Hill Office, work within the busy National Customer Survey and Insights team in this highly rewarding and challenging role. The Customer Insight (CI) Analyst is a highly consultative role, responsible for leading and managing Metricon’s customer satisfaction program, to deliver data led customer insights across the enterprise and enhance overall customer experience.

Reporting to the National Customer Care Manager, your responsibilities will include:

Proactively managing our customer satisfaction platform, including regular and ongoing customer experience initiatives and ad hoc business requirements
Work closely with the Customer Experience and Engagement teams to provide strategic customer recommendations and actionable insights
Maintain and enhance the Voice of Customer Experience and feedback program
Utilise various internal (CRM, ERP, CX, Power BI) and external platforms to gather and present feedback to the business
Analyse customer feedback data and measure against business KPI’s and metrics
Engage with internal stakeholders to provide insights and recommendations from customer data to enhance the customer journey
Provide training and support to stakeholders on accessing and navigating dashboards
Assist with building customer experience strategies to improve data and survey response rates
Continuous improvement and automation of processes and systems such as surveys, dashboards and reporting
Offer insights to deepen the organisation's understanding of the customer perspective; and
Business Analysis / Backlog Grooming through design and facilitating.

Metricon will offer you:

Stylish and fun environment at our brand new Notting Hill Office
Free onsite parking
Be supported by a Management Team that has a Culture Where You Matter
On-going learning and development opportunities to help build your skills and reach your potential
Metricon Homes – Australia’s largest Home Builder for the 10th Consecutive Year
We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities; and
Attractive housing discounts on our award winning homes.

The successful candidate will have:

Significant experience working as a Business Analyst in the customer, marketing or customer engagement domains
5+ years hands on experience in business processes, workflows, requirement gathering and solution delivery across CX, CRM, ERP or Digital streams
Excellent skills in the definition of user stories and acceptance criteria elicitation
Effective analytical skills: interpret various forms of data, identify themes, apply insights, and recommend outcomes/solutions
A strong understanding of Qualtrics, Contact Centre platforms, Power BI, Microsoft Dynamics, Excel or other customer service and communication platforms
Prior experience with databases, query and report-building
Experience in the successful delivery of large-scale and complex programs of work
Demonstrated ability to effectively communicate and establish productive working relationships at all levels of the organisation
Capacity to manage multiple projects, prioritise, lead, facilitate, motivate, and drive team members to deliver and achieve common goals
Ability to interact with Senior Stakeholders and vendors in a proactive and professional manner
Excellent interpersonal, collaboration and stakeholder management skills
Effective communication skills, with the ability to lead, negotiate and influence
Strong time-management and prioritisation skills; and
Conceptual thinking with strong-problem solving ability
Agile planning and Software delivery experience
Any exposure to the building and construction industry

If you feel you have the necessary experience and drive to meet the challenges of this position, and can demonstrate how you meet the skills and attributes, please apply with your Cover Letter and Resume now.

This role requires a national police check to be undertaken on the successful applicant.

Apply Now

Refine Your Search

customer insights analyst jobs in richmond, vic

Customer Insights Analyst

Organization and Methods Analyst (Pricing & Commercial Analytics)

Pricing Analyst

Strategic Insights Analyst

Expressions of Interest - Product Owners & Business Analysts

Business Analyst

Data Analyst

Graduate Analyst - Strategy & Consulting - 2027 Graduate Program

Insights Analyst

Lead Process Analyst

Full-Time Data Analyst (e-Commerce)

Banking Platforms Consultant (all levels)

Allocation Systems Support Analyst

Customer Operations and Billing Analyst

Retail Support Analyst

Allocation & Replenishment Analyst - Platypus

Data Analyst

Allocation & Replenishment Analyst - Platypus

Deployed Product Manager, Health Systems

HubSpot CRM Senior Analyst

I want to receive the latest job alert for customer insights analyst in richmond, vic

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