At PUMA, we're driven by a simple mission: to be the Fastest Sports Brand in the World. Behind every successful store experience is a team constantly looking for smarter ways to operate, improve performance and support our people to win.
We're looking for a commercially savvy Retail Support Analyst to join our Retail Operations team in Melbourne. This is a unique opportunity to combine analytics, retail operations, business improvement and stakeholder management in a role that directly impacts the performance of our store network across Australia and New Zealand.
If you're passionate about retail, thrive on turning data into action, and enjoy partnering with leaders to solve problems and improve outcomes, this could be your next career-defining move.
As our Retail Support Analyst, you'll be the engine room behind retail performance, providing the insight, structure and operational support that enables our stores to perform at their best.
Working closely with the Head of Retail, Area Managers and cross-functional stakeholders, you'll help identify opportunities, drive improvement programs, coordinate key operational initiatives and ensure our stores have the tools, information and support they need to succeed.
This role is ideal for someone who loves retail, enjoys digging into data, and is equally comfortable building reports, influencing stakeholders and delivering practical solutions across a fast-paced retail network.
Driving Store Performance Through Data & Insights
Great retail decisions start with great insight. You'll play a critical role in helping the business understand what's happening across the store network and where opportunities exist to improve.
You will:
Analyse sales, conversion, productivity and operational performance data
Build and maintain dashboards, reports and performance tracking tools
Identify key trends, risks and performance gaps
Deliver actionable insights that support commercial decision-making
Present performance updates and recommendations to retail leadership
Support inventory accuracy initiatives and stocktake remediation programs
Track the effectiveness of operational improvement initiatives
You'll take ownership of structured store performance programs designed to elevate results across the network.
You will:
Develop performance scorecards and ranking methodologies
Identify top-performing stores and share best-practice learnings
Create improvement plans for underperforming stores
Partner with Area Managers to drive accountability and execution
Monitor outcomes, report progress and highlight emerging risks
Track measurable improvements across targeted store groups
Effective communication creates consistency. You'll help ensure stores always have access to the right information at the right time.
You will:
Maintain the central retail communication platform and store calendar
Coordinate and distribute operational communications
Manage training administration across retail learning platforms
Support OHS, onboarding and product training programs
Monitor compliance and completion rates
Produce regular reporting and recommendations for follow-up actions
Partner with Retail Operations, HR and Global teams on training initiatives
You'll help ensure our stores operate efficiently by managing critical operational processes and supplier relationships.
You will:
Coordinate procurement of store consumables and operational supplies
Manage purchase orders, invoices and vendor relationships
Monitor operational expenditure and identify cost efficiencies
Support supplier negotiations and service delivery standards
Track budgets and highlight opportunities to optimise spending
Maintaining safe, compliant and well-functioning stores is essential to delivering exceptional customer experiences.
You will:
Coordinate physical security maintenance including alarms, CCTV and store security systems
Support new store openings, refurbishments and relocations
Manage facilities compliance programs across the retail network
Coordinate service providers and maintenance schedules
Ensure compliance obligations are completed and documented
Monitor operational controls and remediation activities
Accurate information and streamlined processes allow our business to move faster and operate smarter.
You will:
Maintain store master data and operational documentation
Ensure information remains accurate, accessible and up to date
Track progress of priority retail initiatives and projects
Maintain action registers and implementation plans
Identify opportunities to simplify processes and improve efficiency
Drive follow-up actions arising from audits, reviews and investigations
In this role you'll be recognised for:
Delivering accurate, meaningful and timely reporting
Improving store performance through data-led insights
Creating visibility across key retail initiatives and priorities
Building strong relationships with retail stakeholders
Driving operational efficiency and cost control
Maintaining high levels of compliance, governance and operational excellence
