In-Demand customer experience specialist Jobs in richmond, vic

Service & Operations Specialist
Halaxy —Melbourne VIC
- $70,000 - $95,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Analysis skills
- Work from home
- Parental leave
Quick Apply
Entry Level Solar Sales Representative
Smart Energy Group —Melbourne VIC
- $4,000 - $6,000 a week
- No weekends
- Hospitality
- Sales
- Customer service
Quick Apply
Receptionist/Administration Assistant
Student Housing Australia —Caulfield North VIC
- $58,000 - $62,000 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Employee discount
Quick Apply
Customer Support Specialist
Carbon Savers —Collingwood VIC
- $33 an hour
- Full-time
- CRM software
- Customer service
- Analysis skills
- Referral program
- Free food
Quick Apply
7d
Specialist: Seasonal Contract - Full Time or Part Time
Apple —Doncaster VIC
- Part-time
- Customer service
Senior Customer Success Specialist - Gen AI, Customer Success Center of Excellence
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Management
- PMP
- Research
Logistics Specialist
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- AWS
10d
Customer Experience Specialist
Oroton —South Wharf VIC
- Part-time
- Sales
- Parental leave
Quick Apply
9d
Customer Service Specialist - Call Centre
MyIntegra —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Customer service
- Salesforce
- Health insurance
- Employee assistance program
Quick Apply
Technical Customer Success Specialist
Connecteam —Melbourne VIC
- Day shift
- Hybrid work
- English
- Communication skills
Quick Apply
2d
Customer Solutions Specialist
Probe CX —Melbourne VIC
- Full-time
- Remote
- Customer service
- Communication skills
- Work from home
13d
Customer Experience Specialist - Doncaster
Oroton —Doncaster VIC
- Part-time
- Sales
- Parental leave
Quick Apply
2d
Communications Specialist
Mecca Brands Pty Ltd —Richmond VIC
- Full-time
- Customer service
- Communication skills
9d
Stockroom Specialist - South Wharf
R.M. Williams —Melbourne VIC
- Full-time
- Communication skills
- Parental leave
- Employee discount
1d
Application Specialist
InterSystems —Melbourne VIC
- Administrative experience
- Bachelor's degree
- Hospital experience
Implementation Specialist
Karbon —Melbourne VIC
- Microsoft Excel
- AI
- Communication skills
- Annual leave
- Parental leave
Quick Apply
9d
Patient Experience Specialist
Montu —Melbourne VIC
- $63,700 - $69,000 a year
- Full-time
- Remote
- Recruiting
- Communication skills
- Health insurance
- Work from home
Quick Apply
8h
Logistics Specialist , MEL Logistics
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- AWS
Workplace Services Officer
Department of Jobs, Skills, Industry and Regions —Melbourne VIC
- $81,496 - $98,955 a year
- Full-time
13d
Procurement Administration Specialist
Department of Transport and Planning —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Administrative experience
- Analysis skills
2d

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Service & Operations Specialist

Halaxy
Melbourne VIC

Quick Apply

Job Details

Permanent | Full-time
$70,000 - $95,000 a year

Benefits

Work from home
Parental leave
Maternity leave
Referral program
Free food
Free drinks
Salary packaging

Qualifications

Multilingual
Sales
Customer service
Analysis skills
Data entry
AI

Full Job Description

ABOUT HALAXY

Healthcare is complex. Navigating it should not be. Halaxy is a global practice management platform built to make healthcare better for everybody, everywhere. Our software is customisable for over 90 health professions across 70+ countries and is used by practitioners and patients around the world, every single day.

We are a team of 50+ people across three offices in Melbourne, Cork, and Vancouver, and we are scaling fast. Every person who joins Halaxy is here for a reason: to do work that genuinely matters. That means building and delivering a product that removes real barriers in healthcare, not just digitising paperwork, but eliminating it.

We were shortlisted for the AFR Best Places to Work in 2026 and have an eNPS of 93. Most of our team would recommend Halaxy as a great place to work, and many have been here for 5 or more years. We think that says a lot.

THE OPPORTUNITY

The Service & Operations Specialist is responsible for overseeing and delivering day-to-day operational and customer service activities across Halaxy’s global offices, ensuring timely, accurate, and high-quality support for customers. This includes managing inquiries, operational processes, onboarding, and escalations, while continuously reviewing service performance and driving process improvements in line with the Halaxy Service Guide and global best-practice standards.

KEY ACCOUNTABILITIES

Oversee and manage day-to-day operational activities, including handling all inbound calls and email enquiries, managing proactive escalations, and supporting key operational functions such as migrations, verifications, payment processing, sales support, onboarding, and project work across global offices in Melbourne, Cork, and Vancouver.
Manage both routine and ad hoc operational tasks, including profile verifications, monitoring and responding to the support queue, email onboarding, CLK registrations, BPAY processing, voicemail management, and completing daily handovers with the overseas team.
Review, monitor, and analyse service performance reports relevant to your area of responsibility to ensure a consistently high standard of customer service.
Identify, recommend, and contribute to process improvement and optimisation initiatives, aligning practices with global best-practice standards.
Ensure proactive compliance with and alignment to the Halaxy Service Guide, maintaining consistent ways of working across the customer service team.
Complete additional operational tasks as required, including PRODA and eRx registrations, profile verifications, data migrations and extractions, service data clean-up, chargeback management, and other operational support activities.
Operate effectively within an agile environment, adapting responsibilities and undertaking additional ad hoc duties as required to meet evolving business needs.

WHAT YOU BRING

Degree or accredited qualification or relevant experience
Strong interpersonal and relationship management skills with the ability to motivate and influence behaviours and outcomes
An interest and curiosity in AI & process improvement
Excellent verbal, written and interpersonal skills.
Adept at understanding, analysing, and using data metrics to drive decision making
Agile mindset, able to deliver value in increments and helping create a culture of continuous improvement
Highly organised with proven ability to manage multiple work-streams at once in a fast-paced environment
High degree of initiative, resourcefulness, personal responsibility, and ownership
Strong interpersonal skills and ability to work as part of a team

You do not need to tick every box to apply. If this role excites you and you believe you can contribute, we want to hear from you.

WHY HALAXY

Purpose that is real. You’ll work on a product used by practitioners and patients across 70+ countries. The work you do here touches healthcare every day.

A team that actually likes working together. We are friendly, warm, and inclusive. Our Melbourne office has regular furry visitors (dogs are very welcome here). We do weekly team lunches, office quizzes, cultural celebrations, and Brinners. We have a well-stocked pantry and a coffee machine that gets a workout.

Hybrid done properly. Monday and Friday from home, Tuesday to Thursday together in our Melbourne CBD office. Consistent hours, no late-night deadline crunches and no shiftwork. We believe work-life harmony is something you build deliberately, not something you earn.

Room to grow. Halaxy is scaling internationally and that means genuine opportunity. You can take on more responsibility earlier here than almost anywhere else, and we actively support your development on the job.

Transparency as a default. Company results are shared openly with the whole team. Our founders are accessible. We say what we mean, and we back it up.

OUR VALUES

Everything we do at Halaxy is guided by five values: Everyone Matters, Remarkable, Community, Learning, and Genuine. They are not words on a wall. They shape how we hire, how we work, and how we treat each other and our customers.

HOW TO APPLY

Apply directly via the link below. Include your CV and a brief note on why this role and why Halaxy.

We review applications on a rolling basis and aim to respond to every applicant. We are an equal opportunity employer and actively work to remove barriers in our recruitment process. All are welcome at Halaxy.

Pay: $70,000.00 – $95,000.00 per year

Benefits:

Free drinks
Free food
Maternity leave
Parental leave
Referral program
Salary packaging
Work from home

Work Location: Hybrid remote in Melbourne VIC 3000

Quick Apply

Refine Your Search

customer experience specialist jobs in richmond, vic

Service & Operations Specialist

Entry Level Solar Sales Representative

Receptionist/Administration Assistant

Customer Support Specialist

Specialist: Seasonal Contract - Full Time or Part Time

Senior Customer Success Specialist - Gen AI, Customer Success Center of Excellence

Logistics Specialist

Customer Experience Specialist

Customer Service Specialist - Call Centre

Technical Customer Success Specialist

Customer Solutions Specialist

Customer Experience Specialist - Doncaster

Communications Specialist

Stockroom Specialist - South Wharf

Application Specialist

Implementation Specialist

Patient Experience Specialist

Logistics Specialist , MEL Logistics

Workplace Services Officer

Procurement Administration Specialist

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