ABOUT HALAXY
Healthcare is complex. Navigating it should not be. Halaxy is a global practice management platform built to make healthcare better for everybody, everywhere. Our software is customisable for over 90 health professions across 70+ countries and is used by practitioners and patients around the world, every single day.
We are a team of 50+ people across three offices in Melbourne, Cork, and Vancouver, and we are scaling fast. Every person who joins Halaxy is here for a reason: to do work that genuinely matters. That means building and delivering a product that removes real barriers in healthcare, not just digitising paperwork, but eliminating it.
We were shortlisted for the AFR Best Places to Work in 2026 and have an eNPS of 93. Most of our team would recommend Halaxy as a great place to work, and many have been here for 5 or more years. We think that says a lot.
THE OPPORTUNITY
The Service & Operations Specialist is responsible for overseeing and delivering day-to-day operational and customer service activities across Halaxy’s global offices, ensuring timely, accurate, and high-quality support for customers. This includes managing inquiries, operational processes, onboarding, and escalations, while continuously reviewing service performance and driving process improvements in line with the Halaxy Service Guide and global best-practice standards.
KEY ACCOUNTABILITIES
- Oversee and manage day-to-day operational activities, including handling all inbound calls and email enquiries, managing proactive escalations, and supporting key operational functions such as migrations, verifications, payment processing, sales support, onboarding, and project work across global offices in Melbourne, Cork, and Vancouver.
- Manage both routine and ad hoc operational tasks, including profile verifications, monitoring and responding to the support queue, email onboarding, CLK registrations, BPAY processing, voicemail management, and completing daily handovers with the overseas team.
- Review, monitor, and analyse service performance reports relevant to your area of responsibility to ensure a consistently high standard of customer service.
- Identify, recommend, and contribute to process improvement and optimisation initiatives, aligning practices with global best-practice standards.
- Ensure proactive compliance with and alignment to the Halaxy Service Guide, maintaining consistent ways of working across the customer service team.
- Complete additional operational tasks as required, including PRODA and eRx registrations, profile verifications, data migrations and extractions, service data clean-up, chargeback management, and other operational support activities.
- Operate effectively within an agile environment, adapting responsibilities and undertaking additional ad hoc duties as required to meet evolving business needs.
WHAT YOU BRING
- Degree or accredited qualification or relevant experience
- Strong interpersonal and relationship management skills with the ability to motivate and influence behaviours and outcomes
- An interest and curiosity in AI & process improvement
- Excellent verbal, written and interpersonal skills.
- Adept at understanding, analysing, and using data metrics to drive decision making
- Agile mindset, able to deliver value in increments and helping create a culture of continuous improvement
- Highly organised with proven ability to manage multiple work-streams at once in a fast-paced environment
- High degree of initiative, resourcefulness, personal responsibility, and ownership
- Strong interpersonal skills and ability to work as part of a team
You do not need to tick every box to apply. If this role excites you and you believe you can contribute, we want to hear from you.
WHY HALAXY
Purpose that is real. You’ll work on a product used by practitioners and patients across 70+ countries. The work you do here touches healthcare every day.
A team that actually likes working together. We are friendly, warm, and inclusive. Our Melbourne office has regular furry visitors (dogs are very welcome here). We do weekly team lunches, office quizzes, cultural celebrations, and Brinners. We have a well-stocked pantry and a coffee machine that gets a workout.
Hybrid done properly. Monday and Friday from home, Tuesday to Thursday together in our Melbourne CBD office. Consistent hours, no late-night deadline crunches and no shiftwork. We believe work-life harmony is something you build deliberately, not something you earn.
Room to grow. Halaxy is scaling internationally and that means genuine opportunity. You can take on more responsibility earlier here than almost anywhere else, and we actively support your development on the job.
Transparency as a default. Company results are shared openly with the whole team. Our founders are accessible. We say what we mean, and we back it up.
OUR VALUES
Everything we do at Halaxy is guided by five values: Everyone Matters, Remarkable, Community, Learning, and Genuine. They are not words on a wall. They shape how we hire, how we work, and how we treat each other and our customers.
HOW TO APPLY
Apply directly via the link below. Include your CV and a brief note on why this role and why Halaxy.
We review applications on a rolling basis and aim to respond to every applicant. We are an equal opportunity employer and actively work to remove barriers in our recruitment process. All are welcome at Halaxy.
Pay: $70,000.00 – $95,000.00 per year
Benefits:
- Free drinks
- Free food
- Maternity leave
- Parental leave
- Referral program
- Salary packaging
- Work from home
Work Location: Hybrid remote in Melbourne VIC 3000
